Relationship Manager
Coinbase
Relationship Manager
Job Description
Responsibilities
- Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
- Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs.
- Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach.
- Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue.
- Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics.
- Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship.
- Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift.
- Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory.
Required Qualifications
- 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast-paced environment; proven revenue or target-carrying track record.
- Demonstrated success growing revenue across a managed portfolio (e.g. through upsell, cross-sell, share-of-wallet expansion).
- Strong analytical and problem-solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU).
- Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results.
- Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment.
- Working knowledge of blockchain/crypto concepts (for example, custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries.
- Native German and fluent English.
- Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany.
Preferred Qualifications
- Experience serving VIP/HNW retail or premium consumer segments.
- High proficiency with Coinbase products and the broader crypto ecosystem.
- Event or community-led growth experience with quantifiable revenue impact.
- Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk (KYC/AML/EDD).
Required Skills
- Analytical and problem-solving skills
- Communication and stakeholder management skills
- Task management and prioritization
- Knowledge of blockchain/crypto concepts
- Data analysis (funnels, cohorts, conversion, ARPU)
Benefits
- Bonus eligibility
- Equity eligibility
- Benefits (including medical, dental, and vision)
Salary Range
$95800 - $95800 EUR
Locations
- Germany, United States (Remote)
Salary
95,800 - 95,800 EUR / yearly
Skills Required
- Analytical and problem-solving skillsintermediate
- Communication and stakeholder management skillsintermediate
- Task management and prioritizationintermediate
- Knowledge of blockchain/crypto conceptsintermediate
- Data analysis (funnels, cohorts, conversion, ARPU)intermediate
Required Qualifications
- 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast-paced environment; proven revenue or target-carrying track record. (experience)
- Demonstrated success growing revenue across a managed portfolio (e.g. through upsell, cross-sell, share-of-wallet expansion). (experience)
- Strong analytical and problem-solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU). (experience)
- Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results. (experience)
- Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment. (experience)
- Working knowledge of blockchain/crypto concepts (for example, custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries. (experience)
- Native German and fluent English. (experience)
- Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany. (experience)
Preferred Qualifications
- Experience serving VIP/HNW retail or premium consumer segments. (experience)
- High proficiency with Coinbase products and the broader crypto ecosystem. (experience)
- Event or community-led growth experience with quantifiable revenue impact. (experience)
- Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk (KYC/AML/EDD). (experience)
Responsibilities
- Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
- Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs.
- Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach.
- Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue.
- Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics.
- Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship.
- Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift.
- Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory.
Benefits
- general: Bonus eligibility
- general: Equity eligibility
- general: Benefits (including medical, dental, and vision)
Tags & Categories
Relationship Manager
Coinbase
Relationship Manager
Job Description
Responsibilities
- Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
- Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs.
- Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach.
- Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue.
- Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics.
- Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship.
- Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift.
- Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory.
Required Qualifications
- 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast-paced environment; proven revenue or target-carrying track record.
- Demonstrated success growing revenue across a managed portfolio (e.g. through upsell, cross-sell, share-of-wallet expansion).
- Strong analytical and problem-solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU).
- Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results.
- Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment.
- Working knowledge of blockchain/crypto concepts (for example, custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries.
- Native German and fluent English.
- Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany.
Preferred Qualifications
- Experience serving VIP/HNW retail or premium consumer segments.
- High proficiency with Coinbase products and the broader crypto ecosystem.
- Event or community-led growth experience with quantifiable revenue impact.
- Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk (KYC/AML/EDD).
Required Skills
- Analytical and problem-solving skills
- Communication and stakeholder management skills
- Task management and prioritization
- Knowledge of blockchain/crypto concepts
- Data analysis (funnels, cohorts, conversion, ARPU)
Benefits
- Bonus eligibility
- Equity eligibility
- Benefits (including medical, dental, and vision)
Salary Range
$95800 - $95800 EUR
Locations
- Germany, United States (Remote)
Salary
95,800 - 95,800 EUR / yearly
Skills Required
- Analytical and problem-solving skillsintermediate
- Communication and stakeholder management skillsintermediate
- Task management and prioritizationintermediate
- Knowledge of blockchain/crypto conceptsintermediate
- Data analysis (funnels, cohorts, conversion, ARPU)intermediate
Required Qualifications
- 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast-paced environment; proven revenue or target-carrying track record. (experience)
- Demonstrated success growing revenue across a managed portfolio (e.g. through upsell, cross-sell, share-of-wallet expansion). (experience)
- Strong analytical and problem-solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU). (experience)
- Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results. (experience)
- Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment. (experience)
- Working knowledge of blockchain/crypto concepts (for example, custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries. (experience)
- Native German and fluent English. (experience)
- Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany. (experience)
Preferred Qualifications
- Experience serving VIP/HNW retail or premium consumer segments. (experience)
- High proficiency with Coinbase products and the broader crypto ecosystem. (experience)
- Event or community-led growth experience with quantifiable revenue impact. (experience)
- Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk (KYC/AML/EDD). (experience)
Responsibilities
- Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
- Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs.
- Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach.
- Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue.
- Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics.
- Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship.
- Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift.
- Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory.
Benefits
- general: Bonus eligibility
- general: Equity eligibility
- general: Benefits (including medical, dental, and vision)
Tags & Categories