Senior Associate, Custody Product Operations
Coinbase
Senior Associate, Custody Product Operations
Job Description
Responsibilities
- Develop and execute critical workflows for custody product operations and support teams.
- Support Custody product and feature launches with a focus on asset management, internal readiness and client experience.
- Maintain documentation including operational procedures, support materials and internal databases.
- Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows.
- Triage and prioritize product features and enhancement requests.
- Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience.
Required Qualifications
- 5+ years of experience managing projects, processes or client support operations.
- Strong product operations or project management skills with a focus on risk reduction and efficiency gains.
- Effective communication, problem solving and analytical skills.
- Motivated by Coinbase’s mission and a client centric mindset.
- A data-driven approach to problem solving and continuous improvement.
- Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies.
- Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls.
Preferred Qualifications
- Background in financial services, digital assets or a highly-regulated industry.
- Experience advocating for prioritized enhancements to tools, systems or procedures.
- Comfort adapting to changing priorities in a fast-paced environment.
Required Skills
- project management
- process management
- client support operations
- product operations
- risk reduction
- efficiency gains
- communication
- problem solving
- analytical skills
- data-driven approach
- cross-functional stakeholder management
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$130900 - $154000 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
130,900 - 154,000 USD / yearly
Skills Required
- project managementintermediate
- process managementintermediate
- client support operationsintermediate
- product operationsintermediate
- risk reductionintermediate
- efficiency gainsintermediate
- communicationintermediate
- problem solvingintermediate
- analytical skillsintermediate
- data-driven approachintermediate
- cross-functional stakeholder managementintermediate
Required Qualifications
- 5+ years of experience managing projects, processes or client support operations. (experience)
- Strong product operations or project management skills with a focus on risk reduction and efficiency gains. (experience)
- Effective communication, problem solving and analytical skills. (experience)
- Motivated by Coinbase’s mission and a client centric mindset. (experience)
- A data-driven approach to problem solving and continuous improvement. (experience)
- Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies. (experience)
- Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls. (experience)
Preferred Qualifications
- Background in financial services, digital assets or a highly-regulated industry. (experience)
- Experience advocating for prioritized enhancements to tools, systems or procedures. (experience)
- Comfort adapting to changing priorities in a fast-paced environment. (experience)
Responsibilities
- Develop and execute critical workflows for custody product operations and support teams.
- Support Custody product and feature launches with a focus on asset management, internal readiness and client experience.
- Maintain documentation including operational procedures, support materials and internal databases.
- Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows.
- Triage and prioritize product features and enhancement requests.
- Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Tags & Categories
Senior Associate, Custody Product Operations
Coinbase
Senior Associate, Custody Product Operations
Job Description
Responsibilities
- Develop and execute critical workflows for custody product operations and support teams.
- Support Custody product and feature launches with a focus on asset management, internal readiness and client experience.
- Maintain documentation including operational procedures, support materials and internal databases.
- Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows.
- Triage and prioritize product features and enhancement requests.
- Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience.
Required Qualifications
- 5+ years of experience managing projects, processes or client support operations.
- Strong product operations or project management skills with a focus on risk reduction and efficiency gains.
- Effective communication, problem solving and analytical skills.
- Motivated by Coinbase’s mission and a client centric mindset.
- A data-driven approach to problem solving and continuous improvement.
- Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies.
- Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls.
Preferred Qualifications
- Background in financial services, digital assets or a highly-regulated industry.
- Experience advocating for prioritized enhancements to tools, systems or procedures.
- Comfort adapting to changing priorities in a fast-paced environment.
Required Skills
- project management
- process management
- client support operations
- product operations
- risk reduction
- efficiency gains
- communication
- problem solving
- analytical skills
- data-driven approach
- cross-functional stakeholder management
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$130900 - $154000 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
130,900 - 154,000 USD / yearly
Skills Required
- project managementintermediate
- process managementintermediate
- client support operationsintermediate
- product operationsintermediate
- risk reductionintermediate
- efficiency gainsintermediate
- communicationintermediate
- problem solvingintermediate
- analytical skillsintermediate
- data-driven approachintermediate
- cross-functional stakeholder managementintermediate
Required Qualifications
- 5+ years of experience managing projects, processes or client support operations. (experience)
- Strong product operations or project management skills with a focus on risk reduction and efficiency gains. (experience)
- Effective communication, problem solving and analytical skills. (experience)
- Motivated by Coinbase’s mission and a client centric mindset. (experience)
- A data-driven approach to problem solving and continuous improvement. (experience)
- Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies. (experience)
- Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls. (experience)
Preferred Qualifications
- Background in financial services, digital assets or a highly-regulated industry. (experience)
- Experience advocating for prioritized enhancements to tools, systems or procedures. (experience)
- Comfort adapting to changing priorities in a fast-paced environment. (experience)
Responsibilities
- Develop and execute critical workflows for custody product operations and support teams.
- Support Custody product and feature launches with a focus on asset management, internal readiness and client experience.
- Maintain documentation including operational procedures, support materials and internal databases.
- Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows.
- Triage and prioritize product features and enhancement requests.
- Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Tags & Categories