Resume and JobRESUME AND JOB
Coinbase logo

Supervisor, Customer Success Team

Coinbase

Supervisor, Customer Success Team

Coinbase logo

Coinbase

full-time

Posted: October 14, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
  • Achieve SLAs, productivity and quality metrics for your line of business/team members.
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
  • Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
  • Model an investigative mentality to help address critical customer issues at the root cause.
  • Represent and advocate for the customer across organizations to drive impactful changes.
  • Champion clear communication with internal and external partners to align on solutions and drive results.
  • Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
  • Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
  • Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.

Required Qualifications

  • FINRA License series 7 and 63
  • FINRA License 24 OR 9 AND 10
  • Experienced and passionate people leader with a proven track record of guiding and developing teams.
  • Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients.
  • Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
  • Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
  • Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
  • Fantastic communication skills in order to operate across multiple departments and stakeholders.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
  • Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto.

Preferred Qualifications

  • FINRA License Series 3, 4, 65, or 66.
  • High level of proficiency in cryptocurrency and Coinbase products.
  • Advanced degree in business, finance, project management or client experience.

Required Skills

  • customer support
  • operations
  • team leadership
  • stakeholder management
  • task management
  • decisive prioritization
  • efficient execution
  • investigative mentality
  • clear communication
  • people leadership
  • account management
  • advisory role
  • blockchain knowledge
  • infrastructure
  • staking
  • ROI/staking rewards
  • custody
  • crypto
  • Google Suite (Slides, Doc and Sheets)
  • presentation preparation
  • communication skills

Benefits

  • bonus eligibility
  • equity eligibility
  • benefits (including medical, dental, vision and 401(k))

Salary Range

$96305 - $96305 USD

Locations

  • US Zone 1 (Job Requisitions Only), United States (Remote)

Salary

96,305 - 96,305 USD / yearly

Skills Required

  • customer supportintermediate
  • operationsintermediate
  • team leadershipintermediate
  • stakeholder managementintermediate
  • task managementintermediate
  • decisive prioritizationintermediate
  • efficient executionintermediate
  • investigative mentalityintermediate
  • clear communicationintermediate
  • people leadershipintermediate
  • account managementintermediate
  • advisory roleintermediate
  • blockchain knowledgeintermediate
  • infrastructureintermediate
  • stakingintermediate
  • ROI/staking rewardsintermediate
  • custodyintermediate
  • cryptointermediate
  • Google Suite (Slides, Doc and Sheets)intermediate
  • presentation preparationintermediate
  • communication skillsintermediate

Required Qualifications

  • FINRA License series 7 and 63 (experience)
  • FINRA License 24 OR 9 AND 10 (experience)
  • Experienced and passionate people leader with a proven track record of guiding and developing teams. (experience)
  • Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients. (experience)
  • Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. (experience)
  • Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. (experience)
  • Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. (experience)
  • Fantastic communication skills in order to operate across multiple departments and stakeholders. (experience)
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. (experience)
  • Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto. (experience)

Preferred Qualifications

  • FINRA License Series 3, 4, 65, or 66. (experience)
  • High level of proficiency in cryptocurrency and Coinbase products. (experience)
  • Advanced degree in business, finance, project management or client experience. (experience)

Responsibilities

  • Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
  • Achieve SLAs, productivity and quality metrics for your line of business/team members.
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
  • Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
  • Model an investigative mentality to help address critical customer issues at the root cause.
  • Represent and advocate for the customer across organizations to drive impactful changes.
  • Champion clear communication with internal and external partners to align on solutions and drive results.
  • Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
  • Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
  • Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.

Benefits

  • general: bonus eligibility
  • general: equity eligibility
  • general: benefits (including medical, dental, vision and 401(k))

Target Your Resume for "Supervisor, Customer Success Team" , Coinbase

Get personalized recommendations to optimize your resume specifically for Supervisor, Customer Success Team. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Supervisor, Customer Success Team" , Coinbase

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Customer ExperienceCryptocurrencyBlockchainFinanceCryptoWeb3Customer Experience

Related Jobs You May Like

No related jobs found at the moment.

Coinbase logo

Supervisor, Customer Success Team

Coinbase

Supervisor, Customer Success Team

Coinbase logo

Coinbase

full-time

Posted: October 14, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
  • Achieve SLAs, productivity and quality metrics for your line of business/team members.
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
  • Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
  • Model an investigative mentality to help address critical customer issues at the root cause.
  • Represent and advocate for the customer across organizations to drive impactful changes.
  • Champion clear communication with internal and external partners to align on solutions and drive results.
  • Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
  • Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
  • Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.

Required Qualifications

  • FINRA License series 7 and 63
  • FINRA License 24 OR 9 AND 10
  • Experienced and passionate people leader with a proven track record of guiding and developing teams.
  • Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients.
  • Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
  • Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
  • Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
  • Fantastic communication skills in order to operate across multiple departments and stakeholders.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
  • Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto.

Preferred Qualifications

  • FINRA License Series 3, 4, 65, or 66.
  • High level of proficiency in cryptocurrency and Coinbase products.
  • Advanced degree in business, finance, project management or client experience.

Required Skills

  • customer support
  • operations
  • team leadership
  • stakeholder management
  • task management
  • decisive prioritization
  • efficient execution
  • investigative mentality
  • clear communication
  • people leadership
  • account management
  • advisory role
  • blockchain knowledge
  • infrastructure
  • staking
  • ROI/staking rewards
  • custody
  • crypto
  • Google Suite (Slides, Doc and Sheets)
  • presentation preparation
  • communication skills

Benefits

  • bonus eligibility
  • equity eligibility
  • benefits (including medical, dental, vision and 401(k))

Salary Range

$96305 - $96305 USD

Locations

  • US Zone 1 (Job Requisitions Only), United States (Remote)

Salary

96,305 - 96,305 USD / yearly

Skills Required

  • customer supportintermediate
  • operationsintermediate
  • team leadershipintermediate
  • stakeholder managementintermediate
  • task managementintermediate
  • decisive prioritizationintermediate
  • efficient executionintermediate
  • investigative mentalityintermediate
  • clear communicationintermediate
  • people leadershipintermediate
  • account managementintermediate
  • advisory roleintermediate
  • blockchain knowledgeintermediate
  • infrastructureintermediate
  • stakingintermediate
  • ROI/staking rewardsintermediate
  • custodyintermediate
  • cryptointermediate
  • Google Suite (Slides, Doc and Sheets)intermediate
  • presentation preparationintermediate
  • communication skillsintermediate

Required Qualifications

  • FINRA License series 7 and 63 (experience)
  • FINRA License 24 OR 9 AND 10 (experience)
  • Experienced and passionate people leader with a proven track record of guiding and developing teams. (experience)
  • Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients. (experience)
  • Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. (experience)
  • Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. (experience)
  • Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. (experience)
  • Fantastic communication skills in order to operate across multiple departments and stakeholders. (experience)
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. (experience)
  • Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto. (experience)

Preferred Qualifications

  • FINRA License Series 3, 4, 65, or 66. (experience)
  • High level of proficiency in cryptocurrency and Coinbase products. (experience)
  • Advanced degree in business, finance, project management or client experience. (experience)

Responsibilities

  • Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
  • Achieve SLAs, productivity and quality metrics for your line of business/team members.
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
  • Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
  • Model an investigative mentality to help address critical customer issues at the root cause.
  • Represent and advocate for the customer across organizations to drive impactful changes.
  • Champion clear communication with internal and external partners to align on solutions and drive results.
  • Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
  • Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
  • Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.

Benefits

  • general: bonus eligibility
  • general: equity eligibility
  • general: benefits (including medical, dental, vision and 401(k))

Target Your Resume for "Supervisor, Customer Success Team" , Coinbase

Get personalized recommendations to optimize your resume specifically for Supervisor, Customer Success Team. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Supervisor, Customer Success Team" , Coinbase

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Customer ExperienceCryptocurrencyBlockchainFinanceCryptoWeb3Customer Experience

Related Jobs You May Like

No related jobs found at the moment.