Supervisor, Payments Risk
Coinbase
Supervisor, Payments Risk
Job Description
Responsibilities
- Lead a team of high performing 15 Payments Risk analysts
- Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
- Achieve SLAs, productivity and quality metrics for your line of business/team members
- Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
- Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
- Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
- Ensure compliance with fraud detection guidelines and conduct regular audits
- Leverage data to identify product gaps and operational inefficiencies
- Continuously add value through effective project management, dedicated prioritization and efficient execution
Required Qualifications
- This role requires full-time, in-office presence at our Hyderabad location.
- Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
- 6+ years combating fraud in e-commerce or financial services
- BA/BS degree or equivalent practical experience
- Minimum of 3 years of people management experience in an operations environment
- Strong analytical skills and functional knowledge of common fraud patterns
- Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions
- Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
- Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
- Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management, analytics or quality assurance.
- Degree in business, finance, customer experience and/or blockchain.
- Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
Required Skills
- Strong analytical skills
- functional knowledge of common fraud patterns
- people management
- performance management
- learning & development
- leadership skills
- organizational and time management skills
- project management
- data analysis
- Maestro QA
- Salesforce
- Slack
- G-Suite
- Confluence
- Looker
- Amazon Web Services (AWS)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$2454000 - $2454000 INR
Locations
- Office - Hyderabad, India, United States
Salary
2,454,000 - 2,454,000 INR / yearly
Skills Required
- Strong analytical skillsintermediate
- functional knowledge of common fraud patternsintermediate
- people managementintermediate
- performance managementintermediate
- learning & developmentintermediate
- leadership skillsintermediate
- organizational and time management skillsintermediate
- project managementintermediate
- data analysisintermediate
- Maestro QAintermediate
- Salesforceintermediate
- Slackintermediate
- G-Suiteintermediate
- Confluenceintermediate
- Lookerintermediate
- Amazon Web Services (AWS)intermediate
Required Qualifications
- This role requires full-time, in-office presence at our Hyderabad location. (experience)
- Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base (experience)
- 6+ years combating fraud in e-commerce or financial services (experience)
- BA/BS degree or equivalent practical experience (experience)
- Minimum of 3 years of people management experience in an operations environment (experience)
- Strong analytical skills and functional knowledge of common fraud patterns (experience)
- Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions (experience)
- Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity (experience)
- Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines (experience)
- Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. (experience)
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
- Experience in project management, analytics or quality assurance. (experience)
- Degree in business, finance, customer experience and/or blockchain. (experience)
- Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud. (experience)
Responsibilities
- Lead a team of high performing 15 Payments Risk analysts
- Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
- Achieve SLAs, productivity and quality metrics for your line of business/team members
- Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
- Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
- Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
- Ensure compliance with fraud detection guidelines and conduct regular audits
- Leverage data to identify product gaps and operational inefficiencies
- Continuously add value through effective project management, dedicated prioritization and efficient execution
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories
Supervisor, Payments Risk
Coinbase
Supervisor, Payments Risk
Job Description
Responsibilities
- Lead a team of high performing 15 Payments Risk analysts
- Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
- Achieve SLAs, productivity and quality metrics for your line of business/team members
- Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
- Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
- Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
- Ensure compliance with fraud detection guidelines and conduct regular audits
- Leverage data to identify product gaps and operational inefficiencies
- Continuously add value through effective project management, dedicated prioritization and efficient execution
Required Qualifications
- This role requires full-time, in-office presence at our Hyderabad location.
- Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
- 6+ years combating fraud in e-commerce or financial services
- BA/BS degree or equivalent practical experience
- Minimum of 3 years of people management experience in an operations environment
- Strong analytical skills and functional knowledge of common fraud patterns
- Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions
- Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
- Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
- Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management, analytics or quality assurance.
- Degree in business, finance, customer experience and/or blockchain.
- Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
Required Skills
- Strong analytical skills
- functional knowledge of common fraud patterns
- people management
- performance management
- learning & development
- leadership skills
- organizational and time management skills
- project management
- data analysis
- Maestro QA
- Salesforce
- Slack
- G-Suite
- Confluence
- Looker
- Amazon Web Services (AWS)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$2454000 - $2454000 INR
Locations
- Office - Hyderabad, India, United States
Salary
2,454,000 - 2,454,000 INR / yearly
Skills Required
- Strong analytical skillsintermediate
- functional knowledge of common fraud patternsintermediate
- people managementintermediate
- performance managementintermediate
- learning & developmentintermediate
- leadership skillsintermediate
- organizational and time management skillsintermediate
- project managementintermediate
- data analysisintermediate
- Maestro QAintermediate
- Salesforceintermediate
- Slackintermediate
- G-Suiteintermediate
- Confluenceintermediate
- Lookerintermediate
- Amazon Web Services (AWS)intermediate
Required Qualifications
- This role requires full-time, in-office presence at our Hyderabad location. (experience)
- Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base (experience)
- 6+ years combating fraud in e-commerce or financial services (experience)
- BA/BS degree or equivalent practical experience (experience)
- Minimum of 3 years of people management experience in an operations environment (experience)
- Strong analytical skills and functional knowledge of common fraud patterns (experience)
- Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions (experience)
- Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity (experience)
- Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines (experience)
- Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. (experience)
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
- Experience in project management, analytics or quality assurance. (experience)
- Degree in business, finance, customer experience and/or blockchain. (experience)
- Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud. (experience)
Responsibilities
- Lead a team of high performing 15 Payments Risk analysts
- Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
- Achieve SLAs, productivity and quality metrics for your line of business/team members
- Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
- Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
- Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
- Ensure compliance with fraud detection guidelines and conduct regular audits
- Leverage data to identify product gaps and operational inefficiencies
- Continuously add value through effective project management, dedicated prioritization and efficient execution
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories