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Coinbase logo

Supervisor, Payments Risk

Coinbase

Supervisor, Payments Risk

Coinbase logo

Coinbase

full-time

Posted: September 2, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Lead a team of high performing 15 Payments Risk analysts
  • Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
  • Achieve SLAs, productivity and quality metrics for your line of business/team members
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
  • Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
  • Ensure compliance with fraud detection guidelines and conduct regular audits
  • Leverage data to identify product gaps and operational inefficiencies
  • Continuously add value through effective project management, dedicated prioritization and efficient execution

Required Qualifications

  • This role requires full-time, in-office presence at our Hyderabad location.
  • Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
  • 6+ years combating fraud in e-commerce or financial services
  • BA/BS degree or equivalent practical experience
  • Minimum of 3 years of people management experience in an operations environment
  • Strong analytical skills and functional knowledge of common fraud patterns
  • Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions
  • Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
  • Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.

Preferred Qualifications

  • Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
  • Experience in project management, analytics or quality assurance.
  • Degree in business, finance, customer experience and/or blockchain.
  • Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.

Required Skills

  • Strong analytical skills
  • functional knowledge of common fraud patterns
  • people management
  • performance management
  • learning & development
  • leadership skills
  • organizational and time management skills
  • project management
  • data analysis
  • Maestro QA
  • Salesforce
  • Slack
  • G-Suite
  • Confluence
  • Looker
  • Amazon Web Services (AWS)

Benefits

  • bonus eligibility
  • equity eligibility
  • benefits (including medical, dental, and vision)

Salary Range

$2454000 - $2454000 INR

Locations

  • Office - Hyderabad, India, United States

Salary

2,454,000 - 2,454,000 INR / yearly

Skills Required

  • Strong analytical skillsintermediate
  • functional knowledge of common fraud patternsintermediate
  • people managementintermediate
  • performance managementintermediate
  • learning & developmentintermediate
  • leadership skillsintermediate
  • organizational and time management skillsintermediate
  • project managementintermediate
  • data analysisintermediate
  • Maestro QAintermediate
  • Salesforceintermediate
  • Slackintermediate
  • G-Suiteintermediate
  • Confluenceintermediate
  • Lookerintermediate
  • Amazon Web Services (AWS)intermediate

Required Qualifications

  • This role requires full-time, in-office presence at our Hyderabad location. (experience)
  • Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base (experience)
  • 6+ years combating fraud in e-commerce or financial services (experience)
  • BA/BS degree or equivalent practical experience (experience)
  • Minimum of 3 years of people management experience in an operations environment (experience)
  • Strong analytical skills and functional knowledge of common fraud patterns (experience)
  • Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions (experience)
  • Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity (experience)
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines (experience)
  • Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. (experience)

Preferred Qualifications

  • Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
  • Experience in project management, analytics or quality assurance. (experience)
  • Degree in business, finance, customer experience and/or blockchain. (experience)
  • Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud. (experience)

Responsibilities

  • Lead a team of high performing 15 Payments Risk analysts
  • Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
  • Achieve SLAs, productivity and quality metrics for your line of business/team members
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
  • Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
  • Ensure compliance with fraud detection guidelines and conduct regular audits
  • Leverage data to identify product gaps and operational inefficiencies
  • Continuously add value through effective project management, dedicated prioritization and efficient execution

Benefits

  • general: bonus eligibility
  • general: equity eligibility
  • general: benefits (including medical, dental, and vision)

Target Your Resume for "Supervisor, Payments Risk" , Coinbase

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Coinbase logo

Supervisor, Payments Risk

Coinbase

Supervisor, Payments Risk

Coinbase logo

Coinbase

full-time

Posted: September 2, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Lead a team of high performing 15 Payments Risk analysts
  • Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
  • Achieve SLAs, productivity and quality metrics for your line of business/team members
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
  • Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
  • Ensure compliance with fraud detection guidelines and conduct regular audits
  • Leverage data to identify product gaps and operational inefficiencies
  • Continuously add value through effective project management, dedicated prioritization and efficient execution

Required Qualifications

  • This role requires full-time, in-office presence at our Hyderabad location.
  • Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
  • 6+ years combating fraud in e-commerce or financial services
  • BA/BS degree or equivalent practical experience
  • Minimum of 3 years of people management experience in an operations environment
  • Strong analytical skills and functional knowledge of common fraud patterns
  • Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions
  • Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
  • Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.

Preferred Qualifications

  • Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
  • Experience in project management, analytics or quality assurance.
  • Degree in business, finance, customer experience and/or blockchain.
  • Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.

Required Skills

  • Strong analytical skills
  • functional knowledge of common fraud patterns
  • people management
  • performance management
  • learning & development
  • leadership skills
  • organizational and time management skills
  • project management
  • data analysis
  • Maestro QA
  • Salesforce
  • Slack
  • G-Suite
  • Confluence
  • Looker
  • Amazon Web Services (AWS)

Benefits

  • bonus eligibility
  • equity eligibility
  • benefits (including medical, dental, and vision)

Salary Range

$2454000 - $2454000 INR

Locations

  • Office - Hyderabad, India, United States

Salary

2,454,000 - 2,454,000 INR / yearly

Skills Required

  • Strong analytical skillsintermediate
  • functional knowledge of common fraud patternsintermediate
  • people managementintermediate
  • performance managementintermediate
  • learning & developmentintermediate
  • leadership skillsintermediate
  • organizational and time management skillsintermediate
  • project managementintermediate
  • data analysisintermediate
  • Maestro QAintermediate
  • Salesforceintermediate
  • Slackintermediate
  • G-Suiteintermediate
  • Confluenceintermediate
  • Lookerintermediate
  • Amazon Web Services (AWS)intermediate

Required Qualifications

  • This role requires full-time, in-office presence at our Hyderabad location. (experience)
  • Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base (experience)
  • 6+ years combating fraud in e-commerce or financial services (experience)
  • BA/BS degree or equivalent practical experience (experience)
  • Minimum of 3 years of people management experience in an operations environment (experience)
  • Strong analytical skills and functional knowledge of common fraud patterns (experience)
  • Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions (experience)
  • Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity (experience)
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines (experience)
  • Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. (experience)

Preferred Qualifications

  • Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
  • Experience in project management, analytics or quality assurance. (experience)
  • Degree in business, finance, customer experience and/or blockchain. (experience)
  • Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud. (experience)

Responsibilities

  • Lead a team of high performing 15 Payments Risk analysts
  • Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
  • Achieve SLAs, productivity and quality metrics for your line of business/team members
  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
  • Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
  • Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
  • Ensure compliance with fraud detection guidelines and conduct regular audits
  • Leverage data to identify product gaps and operational inefficiencies
  • Continuously add value through effective project management, dedicated prioritization and efficient execution

Benefits

  • general: bonus eligibility
  • general: equity eligibility
  • general: benefits (including medical, dental, and vision)

Target Your Resume for "Supervisor, Payments Risk" , Coinbase

Get personalized recommendations to optimize your resume specifically for Supervisor, Payments Risk. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Supervisor, Payments Risk" , Coinbase

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Customer ExperienceCryptocurrencyBlockchainFinanceCryptoWeb3Customer Experience

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No related jobs found at the moment.