Technical Account Manager
Coinbase
Technical Account Manager
Job Description
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol
- Understanding of general market dynamics and participants and experience with future and option markets is required
- Understanding of the importance of latency for clients and impact on trading strategies
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
- Organised and analytical. Able to distill sophisticated and ambiguous requirements into clear results
Preferred Qualifications
- Experience with binary protocols and multicast is also advantageous
Required Skills
- Expertise in the cryptocurrency and blockchain space
- Familiarity with digital asset infrastructure
- Enterprise software architecture
- Distributed systems
- Cloud infrastructure (potentially including AWS)
- Real-time data processing
- Standard trading API protocols including FIX, REST, Websockets, and JSON RPC
- Integration with traditional financial (TradFi) or crypto exchanges
- FIX protocol
- Binary protocols and multicast
- Understanding of general market dynamics and participants
- Experience with future and option markets
- Understanding of latency for clients and impact on trading strategies
- Proficiency in modern programming languages
- Technologies used for building high-speed trading platforms
- Exceptional interpersonal skills
- Ability to engage C level decision makers on product and technology
- Self-motivated
- Deep understanding of Coinbase product and technical stack
- Organised and analytical
- Able to distill sophisticated and ambiguous requirements into clear results
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$88110 - $97900 GBP
Locations
- UK Zone 1 (Job Requisitions Only), United States (Remote)
Salary
88,110 - 97,900 GBP / yearly
Skills Required
- Expertise in the cryptocurrency and blockchain spaceintermediate
- Familiarity with digital asset infrastructureintermediate
- Enterprise software architectureintermediate
- Distributed systemsintermediate
- Cloud infrastructure (potentially including AWS)intermediate
- Real-time data processingintermediate
- Standard trading API protocols including FIX, REST, Websockets, and JSON RPCintermediate
- Integration with traditional financial (TradFi) or crypto exchangesintermediate
- FIX protocolintermediate
- Binary protocols and multicastintermediate
- Understanding of general market dynamics and participantsintermediate
- Experience with future and option marketsintermediate
- Understanding of latency for clients and impact on trading strategiesintermediate
- Proficiency in modern programming languagesintermediate
- Technologies used for building high-speed trading platformsintermediate
- Exceptional interpersonal skillsintermediate
- Ability to engage C level decision makers on product and technologyintermediate
- Self-motivatedintermediate
- Deep understanding of Coinbase product and technical stackintermediate
- Organised and analyticalintermediate
- Able to distill sophisticated and ambiguous requirements into clear resultsintermediate
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required (experience)
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure (experience)
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing (experience)
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required (experience)
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol (experience)
- Understanding of general market dynamics and participants and experience with future and option markets is required (experience)
- Understanding of the importance of latency for clients and impact on trading strategies (experience)
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms (experience)
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology (experience)
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack (experience)
- Organised and analytical. Able to distill sophisticated and ambiguous requirements into clear results (experience)
Preferred Qualifications
- Experience with binary protocols and multicast is also advantageous (experience)
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories
Technical Account Manager
Coinbase
Technical Account Manager
Job Description
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol
- Understanding of general market dynamics and participants and experience with future and option markets is required
- Understanding of the importance of latency for clients and impact on trading strategies
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
- Organised and analytical. Able to distill sophisticated and ambiguous requirements into clear results
Preferred Qualifications
- Experience with binary protocols and multicast is also advantageous
Required Skills
- Expertise in the cryptocurrency and blockchain space
- Familiarity with digital asset infrastructure
- Enterprise software architecture
- Distributed systems
- Cloud infrastructure (potentially including AWS)
- Real-time data processing
- Standard trading API protocols including FIX, REST, Websockets, and JSON RPC
- Integration with traditional financial (TradFi) or crypto exchanges
- FIX protocol
- Binary protocols and multicast
- Understanding of general market dynamics and participants
- Experience with future and option markets
- Understanding of latency for clients and impact on trading strategies
- Proficiency in modern programming languages
- Technologies used for building high-speed trading platforms
- Exceptional interpersonal skills
- Ability to engage C level decision makers on product and technology
- Self-motivated
- Deep understanding of Coinbase product and technical stack
- Organised and analytical
- Able to distill sophisticated and ambiguous requirements into clear results
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$88110 - $97900 GBP
Locations
- UK Zone 1 (Job Requisitions Only), United States (Remote)
Salary
88,110 - 97,900 GBP / yearly
Skills Required
- Expertise in the cryptocurrency and blockchain spaceintermediate
- Familiarity with digital asset infrastructureintermediate
- Enterprise software architectureintermediate
- Distributed systemsintermediate
- Cloud infrastructure (potentially including AWS)intermediate
- Real-time data processingintermediate
- Standard trading API protocols including FIX, REST, Websockets, and JSON RPCintermediate
- Integration with traditional financial (TradFi) or crypto exchangesintermediate
- FIX protocolintermediate
- Binary protocols and multicastintermediate
- Understanding of general market dynamics and participantsintermediate
- Experience with future and option marketsintermediate
- Understanding of latency for clients and impact on trading strategiesintermediate
- Proficiency in modern programming languagesintermediate
- Technologies used for building high-speed trading platformsintermediate
- Exceptional interpersonal skillsintermediate
- Ability to engage C level decision makers on product and technologyintermediate
- Self-motivatedintermediate
- Deep understanding of Coinbase product and technical stackintermediate
- Organised and analyticalintermediate
- Able to distill sophisticated and ambiguous requirements into clear resultsintermediate
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required (experience)
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure (experience)
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing (experience)
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required (experience)
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol (experience)
- Understanding of general market dynamics and participants and experience with future and option markets is required (experience)
- Understanding of the importance of latency for clients and impact on trading strategies (experience)
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms (experience)
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology (experience)
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack (experience)
- Organised and analytical. Able to distill sophisticated and ambiguous requirements into clear results (experience)
Preferred Qualifications
- Experience with binary protocols and multicast is also advantageous (experience)
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories