Technical Account Manager
Coinbase
Technical Account Manager
Job Description
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous
- Understanding of general market dynamics and participants and experience with future and option markets is required
- Understanding of the importance of latency for clients and impact on trading strategies
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
Required Skills
- cryptocurrency and blockchain space
- digital asset infrastructure
- enterprise software architecture
- distributed systems
- cloud infrastructure (AWS)
- real-time data processing
- trading API protocols (FIX, REST, Websockets, JSON RPC)
- integration with TradFi or crypto exchanges
- binary protocols and multicast
- market dynamics and participants
- future and option markets
- latency impact on trading strategies
- modern programming languages
- high-speed trading platforms
- interpersonal skills
- engaging C-level decision makers
- self-motivated
- organized and analytical
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$178700 - $178700 SGD
Locations
- Singapore, United States (Remote)
Salary
178,700 - 178,700 SGD / yearly
Skills Required
- cryptocurrency and blockchain spaceintermediate
- digital asset infrastructureintermediate
- enterprise software architectureintermediate
- distributed systemsintermediate
- cloud infrastructure (AWS)intermediate
- real-time data processingintermediate
- trading API protocols (FIX, REST, Websockets, JSON RPC)intermediate
- integration with TradFi or crypto exchangesintermediate
- binary protocols and multicastintermediate
- market dynamics and participantsintermediate
- future and option marketsintermediate
- latency impact on trading strategiesintermediate
- modern programming languagesintermediate
- high-speed trading platformsintermediate
- interpersonal skillsintermediate
- engaging C-level decision makersintermediate
- self-motivatedintermediate
- organized and analyticalintermediate
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required (experience)
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure (experience)
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing (experience)
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required (experience)
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous (experience)
- Understanding of general market dynamics and participants and experience with future and option markets is required (experience)
- Understanding of the importance of latency for clients and impact on trading strategies (experience)
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms (experience)
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology (experience)
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack (experience)
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results (experience)
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories
Technical Account Manager
Coinbase
Technical Account Manager
Job Description
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous
- Understanding of general market dynamics and participants and experience with future and option markets is required
- Understanding of the importance of latency for clients and impact on trading strategies
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
Required Skills
- cryptocurrency and blockchain space
- digital asset infrastructure
- enterprise software architecture
- distributed systems
- cloud infrastructure (AWS)
- real-time data processing
- trading API protocols (FIX, REST, Websockets, JSON RPC)
- integration with TradFi or crypto exchanges
- binary protocols and multicast
- market dynamics and participants
- future and option markets
- latency impact on trading strategies
- modern programming languages
- high-speed trading platforms
- interpersonal skills
- engaging C-level decision makers
- self-motivated
- organized and analytical
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$178700 - $178700 SGD
Locations
- Singapore, United States (Remote)
Salary
178,700 - 178,700 SGD / yearly
Skills Required
- cryptocurrency and blockchain spaceintermediate
- digital asset infrastructureintermediate
- enterprise software architectureintermediate
- distributed systemsintermediate
- cloud infrastructure (AWS)intermediate
- real-time data processingintermediate
- trading API protocols (FIX, REST, Websockets, JSON RPC)intermediate
- integration with TradFi or crypto exchangesintermediate
- binary protocols and multicastintermediate
- market dynamics and participantsintermediate
- future and option marketsintermediate
- latency impact on trading strategiesintermediate
- modern programming languagesintermediate
- high-speed trading platformsintermediate
- interpersonal skillsintermediate
- engaging C-level decision makersintermediate
- self-motivatedintermediate
- organized and analyticalintermediate
Required Qualifications
- Bachelor’s Degree in Computer Science, Mathematics, or related field required (experience)
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure (experience)
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing (experience)
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required (experience)
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous (experience)
- Understanding of general market dynamics and participants and experience with future and option markets is required (experience)
- Understanding of the importance of latency for clients and impact on trading strategies (experience)
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms (experience)
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology (experience)
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack (experience)
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results (experience)
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams
- Work closely with product teams to provide customers with product roadmap updates
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments
- Coordinate go-to-market strategies for new product features to optimize the customer experience
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts
- Escalate service outages to Coinbase senior management to ensure timely resolution
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories