Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for developing and administering the Company’s employee relations programs and strategies, with particular focus on Human Resources investigations and Background Check compliance. Investigates escalated employee relations matters submitted to the company’s ethics hotline and other communication reporting channels. Provides compliance support for the Company’s pre-employment background check, Motor Vehicle Record monitoring, and alternative dispute resolution programs. Counsels and advises business leaders and Human Resources team regarding escalated employee issues. Reviews employee communications with an HR compliance lens.

Job Description

Core Responsibilities

• Oversees and conducts internal investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related concerns;
• Provides guidance for investigators on investigation strategy and recommended outcomes;
• Utilizes case management system to ensure proper management and oversight of investigations;
• Provides and manages periodic investigation reporting to relevant senior stakeholders;
• Designs and conducts employee trainings, including investigation and policy trainings;
• Collaborates with Comcast’s Legal Compliance and Security groups to coordinate investigative functions;
• Facilitates employment claims through Comcast’s alternative dispute resolution program;
• Evaluates and processes background check waiver requests, ensuring compliance with company policy and legal standards;
• Serves as the primary compliance resource for escalated cases involving candidates with pending pre-employment background checks;
• Partners with the labor relations and employee engagement teams to develop positive and proactive employee initiatives as needed;
• Reviews employee communications, including those related to compensation, performance management, Employee Resource Groups, and other communications, with an employee relations and HR compliance lens. 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional Requirements

• Experience working with large employers with geographically and functionally diverse workforces
• Exceptional verbal and written communication, presentation and interpersonal skills
• Strong organizational skills, follow through and demonstrated leadership
• Ability to work effectively in a matrixed and fast-paced environment
• Self-motivated and able to work independently with minimal supervision
• Team-oriented and works well in a collaborative environment 
• Consistent exercise of independent judgment and discretion in matters of significance

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Executive Presence; Employee Relationships; Workflow Organization; Teamwork; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years