Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Job Description Summary Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

• Perform network activations for Comcast customers in accordance with established procedures and best practices.

• Support customer migrations to the Comcast network across various products, including SD-WAN, IPsec, NaaS, MPLS, and SSL VPN solutions.

• Configure and troubleshoot routing protocols such as BGP, OSPF, and EIGRP, ensuring optimal network performance and reliability.

• Apply a solid understanding of routing principles—including route preference based on protocol type, administrative distance, and metric values—to ensure efficient and predictable traffic routing.

• Analyze routing tables and metrics to validate traffic flow and resolve routing issues.

• Establish BGP peerings for customers requiring public internet presence and assist in designing appropriate routing policies.

• Collaborate with carriers to troubleshoot internet circuit issues and ensure timely resolution of connectivity problems.

• Activate and configure cloud services, including Microsoft Azure and Amazon Web Services (AWS), as part of hybrid or cloud-based network deployments.

• Deploy and manage virtual appliances in cloud environments, such as FortiGate VMs and Silverpeak virtual instances.

• Provide technical expertise focused on the data side of the network, ensuring seamless handoff and integration with customer environments.

• Work with a variety of networking hardware, including Fortinet, Meraki, Cradlepoint, ADVA, and Silverpeak devices.

• Handle configuration, deployment, and centralized policy management using FortiManager.

• Configure and support various authentication methods, including RADIUS, LDAP, and SAML, based on customer environments.

• Enable and manage UTM (Unified Threat Management) features such as firewall policies, antivirus, web filtering, intrusion prevention, and application control.

• Troubleshoot UTM-related issues, including identifying and resolving incorrect blocks or filtering behavior that impacts legitimate traffic.

• Collaborate with internal teams and customers to ensure timely and successful activations, migrations, and issue resolutions.

• Maintain detailed documentation and ticket comments, including activation notes, troubleshooting steps, and post-activation tracking.

• Continuously enhance technical skills; certifications such as NSE4, NSE7, CCNA, and CCNP are highly encouraged.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Schedule / Work Set-up / Location:

• Shifting Schedule (must be amenable with any schedule depending on business needs)

• Hybrid Work Set-up (3x onsite, 2x WFH per week)

• Office address is at GLAS Tower, Ortigas Pasig City

• Must be flexible with the schedule and amenable to render overtime and work on weekends and holidays if needed

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years