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Job Summary

The Operations team at MachineQ (https://www.machineq.com/) provides general and technical assistance to all of our customers, spanning small start-ups to Fortune 100 enterprises. The team more broadly serves as a liaison between MachineQ internal resources (particularly Product, Engineering, and Sales teams) and our customers, ensuring successful deployment of the company’s LPWAN enterprise IoT platform. Operations is responsible for delivering end-to-end professional field services covering the installation and maintenance of MachineQ infrastructure. The team also oversees customer support, solutions delivery, and supply chain and logistics for the company.

Job Description

The Technical Project Management role will serve on the MachineQ Operations team, assuming responsibility for management and growth of our IoT Deployment Services practice.

The Operations team has a track record of delivering large-scale, high velocity, unprecedented IoT projects leveraging the MachineQ platform, to our largest customers. The ability to not only enable IoT solutions, but bring them to life by rapidly deploying across diverse use cases, customer environments, and industries – is a key value-add for our clients and a unique differentiator in the IoT space.

The Technical Project Management role will assume core responsibilities for the day-to-day function and delivery of our professional services for one or more customers, and other responsibilities relevant to the successful delivery of large-scale IoT implementations.

This team member is also responsible for quickly achieving fluency across MachineQ’s underlying technologies, operational toolsets, features, and product portfolio. Developing a deep familiarity with MachineQ technologies and products should be combined with an analytical, data-driven mindset and a polished, professional approach to interactions with clients and internal stakeholders alike.

This position requires an autonomous and self-starter approach, with critical thinking and superb attention to detail being key requirements for success. The ideal candidate will have a demonstrated ability to learn quickly and problem-solve in a fast-paced environment, while growing and managing a strong-performing team.

Core Responsibilities

• Coordinate scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board.
• Create and track end to end project plan in conjunction with the lead engineer.
• Track tasks and milestones across all parties, including vendors.
• Coordinate, manage and drive test organization activities.
• Facilitate bug triage, manage bug lists across vendors, track issue resolution with the lead engineer.
• Coordinate change request generation and tracking.
• Make project scheduling decisions in conjunction with the lead engineer or facilitate conversations necessary for decision making.
• Report on project's progress as required by product engineering management.
• Identify and manage critical path and risk areas and create risk response and mitigation plans.
• Report weekly (or as necessary) on any risks/issues.
• Escalate issues as required to unblock open issues.
• Work with other project managers to track and manage inter-project dependencies.
• Communicate updates on major milestones, escalations and status to lead engineer and lead project manager.
• Work with lead engineer and management to set project specific budget.
• Project spend rates based on the budgets.
• Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional responsibilities include:

• End-to-end design, project management and successful delivery of one or more large-scale IoT deployments across MachineQ products and technologies, including initial diligence, project planning and tracking/reporting, resource and capacity forecasting, hardware and inventory management, day-of-job field resource coordination and quality control, documentation and training, and post-install testing and project closeout.
• Overseeing day-to-day functions of the MachineQ IoT Deployment Services team, including growing the team with appropriate skill sets and capacity as required to meet demand, quality control, bi-directional escalations, (re)scheduling, and communications.
• Serving as a MachineQ Subject Matter Expert and primary interface across internal and external stakeholders alike, including customers, internal professional services teams, suppliers, logistics providers, systems integrators, and other third parties.
• Managing existing vendor and technician partner relationships and performance, as well as onboarding and maintaining new resources as required to execute projects in the geographies dictated by our customers.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Logistics; Field Service Operations; Business Operations; Service Operations; Project Management; Field Services; Project Planning

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years