Xfinity Retail Service Associate - Bilingual Spanish Speaking Required
Comcast
Xfinity Retail Service Associate - Bilingual Spanish Speaking Required
Job Description
Xfinity Retail Service Associate - Bilingual Spanish Speaking Required
Job Summary
Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Job Description
Core Responsibilities :
Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices,accessoriesand walkways are accessible,cleanand functioning, and reports to leadership when exceptions are found.
May greet customers, ensuringthat forsalesopportunities theyare connected to a sales consultantin a timely manner. The Store Service Associate should bewell prepared todemonstratecompany technology to new customers to ensure they know the basics of Xfinity services.
Performsnon-salescustomer service transactions including but not limited to, equipment returns and swaps,customerpick up for “buy-online-pick-up” in-store order fulfillment.
Serves as an in-store expert for Xfinity Mobile support. Providingin-storepost-salessupport for device data transfers and phone number ports.
Supports the onboarding ofaXfinity Mobilecustomer, post-sale or in tandem with a sales representative, which may involveassistingcustomers setup online accounts, data transfer, mobile device education, orassistingwith account set up errors.
Assists Store Leadership in Inventory andMerchandising responsibilities:
Frequently checks andinspectsthe back of the store for clean, secure, and appropriately placed inventory. Assistswith receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and proceduresand suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction,alwaysdemonstratingprofessionalism and integrity.
Must be able to carry andlift upto 25-pound boxes, stand and move about the store constantly.
Regular,consistentand punctual attendance. Must be able to work nights and weekends, variable schedule(s)andovertimeas necessary.
Other duties and responsibilities as assigned.
Bilingual Spanish Speaking required.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Communication; Resilience; Professional Integrity
Salary:
Base Pay: $15.63
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
About the Role/Company
- Comcast brings together the best in media and technology
- Drives innovation to create the world's best entertainment and online experiences
- A Fortune 50 leader
- Sets the pace in a variety of innovative and fascinating businesses
- Creates career opportunities across a wide range of locations and disciplines
- At the forefront of change and moves at an amazing pace
- Remarkable people bring cutting-edge products and services to life for millions of customers every day
- Passion for teamwork, vision to revolutionize industries and goal to lead the future in media and technology
- Equal opportunity workplace, considering all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law
Key Responsibilities
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
- The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for 'buy-online-pick-up' in-store order fulfillment
- Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors
- Assists Store Leadership in Inventory and Merchandising responsibilities
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity
- Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Required Qualifications
- High School Diploma / GED
- -2 years of relevant work experience
Skills Required
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Communication
- Resilience
- Professional Integrity
Benefits & Perks
- Best-in-class benefits to eligible employees
- Benefits that connect you to the support you need when it matters most
- Benefits that help support you physically, financially and emotionally through the big milestones and in everyday life
- Array of options, expert guidance and always-on tools, personalized to meet the needs of your reality
Additional Requirements
- Bilingual Spanish Speaking required
Locations
- Location Hialeah, Florida, United States
Salary
15.63 - 15.63 USD / yearly
Skills Required
- Customer-Focusedintermediate
- Workplace Organizationintermediate
- Teamworkintermediate
- Self Motivationintermediate
- Communicationintermediate
- Resilienceintermediate
- Professional Integrityintermediate
Required Qualifications
- High School Diploma / GED (experience)
- -2 years of relevant work experience (experience)
Responsibilities
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
- The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for 'buy-online-pick-up' in-store order fulfillment
- Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors
- Assists Store Leadership in Inventory and Merchandising responsibilities
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity
- Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Benefits
- general: Best-in-class benefits to eligible employees
- general: Benefits that connect you to the support you need when it matters most
- general: Benefits that help support you physically, financially and emotionally through the big milestones and in everyday life
- general: Array of options, expert guidance and always-on tools, personalized to meet the needs of your reality
Tags & Categories
Answer 10 quick questions to check your fit for Xfinity Retail Service Associate - Bilingual Spanish Speaking Required @ Comcast.
Related Books and Jobs
Xfinity Retail Service Associate - Bilingual Spanish Speaking Required
Comcast
Xfinity Retail Service Associate - Bilingual Spanish Speaking Required
Job Description
Xfinity Retail Service Associate - Bilingual Spanish Speaking Required
Job Summary
Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Job Description
Core Responsibilities :
Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices,accessoriesand walkways are accessible,cleanand functioning, and reports to leadership when exceptions are found.
May greet customers, ensuringthat forsalesopportunities theyare connected to a sales consultantin a timely manner. The Store Service Associate should bewell prepared todemonstratecompany technology to new customers to ensure they know the basics of Xfinity services.
Performsnon-salescustomer service transactions including but not limited to, equipment returns and swaps,customerpick up for “buy-online-pick-up” in-store order fulfillment.
Serves as an in-store expert for Xfinity Mobile support. Providingin-storepost-salessupport for device data transfers and phone number ports.
Supports the onboarding ofaXfinity Mobilecustomer, post-sale or in tandem with a sales representative, which may involveassistingcustomers setup online accounts, data transfer, mobile device education, orassistingwith account set up errors.
Assists Store Leadership in Inventory andMerchandising responsibilities:
Frequently checks andinspectsthe back of the store for clean, secure, and appropriately placed inventory. Assistswith receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and proceduresand suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction,alwaysdemonstratingprofessionalism and integrity.
Must be able to carry andlift upto 25-pound boxes, stand and move about the store constantly.
Regular,consistentand punctual attendance. Must be able to work nights and weekends, variable schedule(s)andovertimeas necessary.
Other duties and responsibilities as assigned.
Bilingual Spanish Speaking required.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Communication; Resilience; Professional Integrity
Salary:
Base Pay: $15.63
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
About the Role/Company
- Comcast brings together the best in media and technology
- Drives innovation to create the world's best entertainment and online experiences
- A Fortune 50 leader
- Sets the pace in a variety of innovative and fascinating businesses
- Creates career opportunities across a wide range of locations and disciplines
- At the forefront of change and moves at an amazing pace
- Remarkable people bring cutting-edge products and services to life for millions of customers every day
- Passion for teamwork, vision to revolutionize industries and goal to lead the future in media and technology
- Equal opportunity workplace, considering all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law
Key Responsibilities
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
- The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for 'buy-online-pick-up' in-store order fulfillment
- Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors
- Assists Store Leadership in Inventory and Merchandising responsibilities
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity
- Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Required Qualifications
- High School Diploma / GED
- -2 years of relevant work experience
Skills Required
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Communication
- Resilience
- Professional Integrity
Benefits & Perks
- Best-in-class benefits to eligible employees
- Benefits that connect you to the support you need when it matters most
- Benefits that help support you physically, financially and emotionally through the big milestones and in everyday life
- Array of options, expert guidance and always-on tools, personalized to meet the needs of your reality
Additional Requirements
- Bilingual Spanish Speaking required
Locations
- Location Hialeah, Florida, United States
Salary
15.63 - 15.63 USD / yearly
Skills Required
- Customer-Focusedintermediate
- Workplace Organizationintermediate
- Teamworkintermediate
- Self Motivationintermediate
- Communicationintermediate
- Resilienceintermediate
- Professional Integrityintermediate
Required Qualifications
- High School Diploma / GED (experience)
- -2 years of relevant work experience (experience)
Responsibilities
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
- The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for 'buy-online-pick-up' in-store order fulfillment
- Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors
- Assists Store Leadership in Inventory and Merchandising responsibilities
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity
- Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
Benefits
- general: Best-in-class benefits to eligible employees
- general: Benefits that connect you to the support you need when it matters most
- general: Benefits that help support you physically, financially and emotionally through the big milestones and in everyday life
- general: Array of options, expert guidance and always-on tools, personalized to meet the needs of your reality
Tags & Categories
Answer 10 quick questions to check your fit for Xfinity Retail Service Associate - Bilingual Spanish Speaking Required @ Comcast.
Related Books and Jobs