Advisory Customer Solutions Consultant at Confluent - India (Remote)

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

At Confluent, we live by a core value: Earn Our Customers' Love. As an Advisory Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform. You'll be based remotely in India.

In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention.

This position is perfect for individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset. You'll deepen your technical expertise in Kafka, Flink, and Confluent IP, while leveraging your customer-facing skills in a high-growth environment. You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes. We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.

A Day in the Life of an Advisory Customer Solutions Consultant:

Imagine starting your day by reviewing customer health metrics and identifying potential areas for improvement. You then connect with a customer to discuss their data streaming architecture and provide recommendations for optimization. After lunch, you collaborate with the engineering team to troubleshoot a complex technical issue and develop a solution. In the afternoon, you lead a roadmap review session with another customer, introducing them to new product capabilities and planning for their adoption. Finally, you wrap up your day by documenting your findings and preparing for your next engagement.

Why Indiana? (Even Though It's Remote)

While this role is remote, Confluent values its presence and impact within various tech hubs. Highlighting the potential connection, even loosely, to a specific region can resonate with candidates who may have ties or aspirations related to that area. Indiana, with its growing tech sector, presents a unique opportunity to tap into a talented and diverse pool of professionals. Confluent's remote-first approach allows us to access the best talent regardless of location, and we believe that Indiana offers a wealth of skilled individuals who can contribute to our mission.

Career Path for a Customer Solutions Consultant at Confluent:

Confluent is committed to providing its employees with opportunities for growth and advancement. As a Customer Solutions Consultant, you can progress along several career paths, including:

• Senior Customer Solutions Consultant: Taking on more complex projects and mentoring junior team members.
• Principal Customer Solutions Consultant: Becoming a subject matter expert and leading strategic engagements with key customers.
• Customer Solutions Architect: Focusing on designing and implementing complex data streaming solutions for enterprise customers.
• Technical Account Manager: Managing the overall relationship with key customers and ensuring their success with Confluent's platform.
• Management Roles: Leading teams of Customer Solutions Consultants and driving the overall success of the Customer Solutions organization.

Salary and Benefits:

Confluent offers a competitive salary and benefits package, including:

• Competitive base salary and bonus potential.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Employee stock purchase plan.
• 401(k) with company match.
• Professional development opportunities.
• And much more!

Confluent Culture:

At Confluent, we believe in creating a culture where everyone can thrive. We value:

• Customer Obsession: We are passionate about earning our customers' love and helping them succeed.
• Innovation: We are constantly pushing the boundaries of what's possible with data streaming technology.
• Collaboration: We work together as one team to achieve our goals.
• Integrity: We are honest and transparent in our dealings with each other and our customers.
• Growth: We are committed to providing our employees with opportunities to learn and grow.

How to Apply:

If you are a passionate and driven individual who is eager to make a difference in the world of data streaming, we encourage you to apply! Please submit your resume and cover letter through our online application portal.

FAQ:

1. What is Confluent? Confluent is the data streaming platform that enables companies to harness the full power of real-time data.
2. What is Apache Kafka? Apache Kafka is an open-source distributed event streaming platform used for building real-time data pipelines and streaming applications.
3. What is Apache Flink? Apache Flink is an open-source stream processing framework for building stateful streaming applications.
4. What does a Customer Solutions Consultant do? A Customer Solutions Consultant helps customers adopt and maximize the value of Confluent's data streaming platform.
5. What skills are required for this role? Strong technical skills, excellent communication skills, and a customer-centric mindset are essential for this role.
6. What is the career path for a Customer Solutions Consultant? There are several career paths available, including Senior Customer Solutions Consultant, Principal Customer Solutions Consultant, and management roles.
7. What is the salary range for this role? The salary range for this role is competitive and depends on experience and location.
8. What are the benefits of working at Confluent? Confluent offers a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
9. What is the company culture like at Confluent? Confluent has a collaborative, innovative, and customer-obsessed culture.
10. How do I apply for this role? You can apply for this role through our online application portal.