Application Developer - Zendesk at Confluent

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role

As an Application Developer specializing in Zendesk at Confluent, you will play a crucial role in enhancing our support systems infrastructure. You will treat our support systems as a software product, extending platform capabilities through custom code, particularly by building Zendesk Apps. Your work will directly impact the efficiency and effectiveness of our Global Technical Support team.

A Day in the Life

Here’s what a typical day might look like:

• Start your day by reviewing the latest Zendesk support tickets and identifying areas for improvement and automation.
• Attend a stand-up meeting with the Global Technical Support team to discuss ongoing projects and any roadblocks.
• Work on developing a custom Zendesk app using React and TypeScript to streamline the support ticket routing process.
• Collaborate with the DevOps team to ensure smooth deployment of your Zendesk app to the production environment using CI/CD pipelines.
• Write technical documentation for the new Zendesk app, including instructions for configuration and usage.
• Participate in a design review for a new feature being developed for the customer support portal.
• Research and implement security best practices, such as OAuth and JWT handling, to protect sensitive customer data.
• Meet with business stakeholders to gather requirements for new Zendesk customizations.
• Monitor the performance of existing Zendesk apps and make necessary optimizations.
• Contribute to knowledge sharing by documenting customizations, configurations, and integrations.

Why Bangalore?

Bangalore is a vibrant hub for technology and innovation in India. Confluent’s office in Bangalore offers a dynamic work environment with opportunities for professional growth and collaboration. The city boasts a diverse culture, world-class educational institutions, and a thriving startup ecosystem, making it an ideal location for talented professionals seeking to advance their careers.

Career Path

At Confluent, we are committed to providing our employees with opportunities for career advancement. As an Application Developer - Zendesk, you can progress along several career paths, including:

• Senior Application Developer: Lead complex Zendesk development projects and mentor junior developers.
• Technical Lead: Oversee the technical design and architecture of Zendesk solutions.
• Solutions Architect: Design and implement comprehensive support system solutions, integrating Zendesk with other applications.
• Engineering Manager: Manage a team of application developers and oversee the development of Zendesk and other support system applications.

Salary & Benefits

Confluent offers competitive salaries and benefits packages, including:

• Competitive salary commensurate with experience.
• Comprehensive health insurance plans.
• Generous paid time off and holiday programs.
• Parental leave policies.
• Retirement savings plans with company match.
• Employee stock purchase program.
• Professional development opportunities.
• Wellness programs and resources.
• Employee assistance program.
• Commuter benefits.
• On-site amenities (varies by location).
• Employee referral program.
• Flexible work arrangements.
• Opportunities for global mobility.

Confluent Culture

Confluent is built on a culture of collaboration, innovation, and customer focus. We believe in empowering our employees to make a difference and providing them with the resources they need to succeed. Our core values include:

• Customer Obsession: We prioritize the needs of our customers and strive to exceed their expectations.
• Innovation: We embrace new ideas and technologies to drive continuous improvement.
• Collaboration: We work together as a team to achieve common goals.
• Integrity: We act with honesty and transparency in all our interactions.
• Excellence: We strive for the highest standards of quality in everything we do.

How to Apply

If you are a talented and motivated Application Developer with a passion for Zendesk and a desire to work in a dynamic environment, we encourage you to apply. Please submit your resume and cover letter through our online application portal.

FAQ

1. What is the Zendesk Apps Framework (ZAF)?

   The Zendesk Apps Framework (ZAF) is a platform that allows developers to create custom applications within the Zendesk environment. These apps can extend the functionality of Zendesk and provide a more streamlined user experience.

2. What technologies are used to develop Zendesk apps at Confluent?

   We primarily use React, TypeScript, and Zendesk Garden to develop custom Zendesk apps. These technologies allow us to create highly optimized and user-friendly applications.

3. What is the Software Development Lifecycle (SDLC) for support tools at Confluent?

   Our SDLC includes Git-based version control, pull request workflows, and CI/CD pipelines for deploying changes to Zendesk. This ensures that our support tools are developed and maintained in a consistent and reliable manner.

4. What security best practices are followed when developing Zendesk apps?

   We adhere to strict security best practices, including OAuth, JWT handling, and PII protection, to ensure that all custom code is secure and that sensitive customer data is protected.

5. How does Confluent support professional development?

   Confluent offers a variety of professional development opportunities, including training programs, conferences, and mentorship programs, to help our employees grow and advance their careers.

6. What is the work environment like at Confluent?

   Confluent offers a collaborative and inclusive work environment where employees are encouraged to share their ideas and contribute to the company’s success.

7. What are the opportunities for global mobility at Confluent?

   Confluent offers opportunities for global mobility, allowing employees to work in different locations around the world and gain valuable international experience.

8. How does Confluent prioritize customer obsession?

   We prioritize the needs of our customers and strive to exceed their expectations by providing them with the best possible support and solutions.

9. What is Confluent's approach to innovation?

   We embrace new ideas and technologies to drive continuous improvement and ensure that we are always at the forefront of the data streaming industry.

10. How does Confluent foster collaboration among its employees?

    We encourage collaboration by providing employees with the tools and resources they need to work together effectively and by fostering a culture of open communication and teamwork.