Customer Success Specialist - Confluent, Sao Paulo, Brazil

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role

As a Customer Success Specialist based in Brazil, you will be a trusted advisor to our SMB and long-tail accounts, helping them harness the power of "data in motion." You will own the ultimate success of customers in your territory, ensuring they realize the full value of Confluent’s cloud-native platform while driving renewals and subscription expansion. Operating in a fast-paced, high-growth environment, you will serve as the intelligent connective tissue between our customers’ business goals and Confluent’s innovative data streaming technology.

Day in the Life

A typical day for a Customer Success Specialist at Confluent involves a blend of proactive customer engagement, data analysis, and internal collaboration. You might start your day by reviewing customer health scores and usage metrics in Salesforce and Tableau to identify accounts that require immediate attention. This could involve reaching out to customers who are experiencing challenges with the platform or who are not fully utilizing its capabilities.

You'll spend time conducting regular check-in calls with your portfolio of SMB customers, discussing their business goals and how Confluent can help them achieve those goals. You’ll demonstrate features, provide best practices, and act as a consultant. A significant portion of your day will be dedicated to managing the renewal process. This includes preparing renewal quotes, negotiating contract terms, and working with the Deal Desk and Sales teams to ensure timely execution.

Collaboration is a key aspect of the role. You will work closely with Solutions Engineers to address technical questions and resolve customer issues. You will partner with Sales to identify expansion opportunities and upsell existing customers to higher tiers of service. You'll also act as the voice of the customer, providing feedback to the product development team to help improve Confluent’s offerings.

Why Sao Paulo

Sao Paulo, Brazil, is a vibrant and dynamic hub for technology and innovation in Latin America. The city boasts a thriving startup ecosystem, a large pool of skilled tech professionals, and a growing number of companies adopting cloud-based solutions. Confluent's presence in Sao Paulo allows us to tap into this talent pool and provide localized support to our customers in the region. Sao Paulo is a key market for Confluent, with numerous businesses leveraging data streaming to drive real-time insights and improve their operations. The city's diverse economy and entrepreneurial spirit make it an ideal location for a Customer Success Specialist to make a significant impact.

Career Path

The Customer Success Specialist role at Confluent provides a strong foundation for career growth within the Customer Success organization. With experience and proven performance, you can advance to become a Senior Customer Success Specialist, taking on a more strategic role with larger and more complex accounts. You can also progress into a Customer Success Manager role, where you will be responsible for managing a team of specialists and driving overall customer satisfaction and retention.

Beyond Customer Success, there are opportunities to move into other areas of the company, such as Sales, Solutions Engineering, or Product Management. Confluent encourages internal mobility and provides employees with the resources and support they need to develop their skills and pursue their career aspirations.

Salary & Benefits

The salary range for a Customer Success Specialist in Sao Paulo, Brazil, typically falls between $60,000 and $100,000 USD per year, depending on experience and qualifications. In addition to a competitive salary, Confluent offers a comprehensive benefits package that includes:

• Comprehensive health insurance coverage (medical, dental, vision)
• Generous paid time off (vacation, sick leave, holidays)
• Paid parental leave for both parents
• Retirement savings plan with company match
• Employee stock purchase plan (ESPP)
• Professional development and training opportunities
• Wellness programs and resources
• Employee assistance program (EAP)
• Flexible work arrangements and remote work options
• Company-sponsored events and team-building activities

Confluent Culture

Confluent is committed to creating a collaborative and inclusive work environment where everyone feels valued and respected. We believe that our employees are our greatest asset, and we invest in their growth and development. We foster a culture of innovation, where employees are encouraged to challenge the status quo and come up with new ideas. We are also committed to giving back to the community and supporting causes that are important to our employees.

How to Apply

If you are a passionate and driven Customer Success professional with a strong desire to help customers succeed with data streaming, we encourage you to apply for the Customer Success Specialist position at Confluent. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your experience in Customer Success, your technical skills, and your passion for data streaming.

FAQ

1. What is Confluent? Confluent is a data streaming platform that enables businesses to build real-time data pipelines and applications.
2. What is data streaming? Data streaming is the continuous flow of data from one place to another, enabling real-time insights and actions.
3. What are the benefits of data streaming? Data streaming enables businesses to react faster, build smarter, and deliver more dynamic experiences to their customers.
4. What is the role of a Customer Success Specialist at Confluent? A Customer Success Specialist helps customers realize the full value of Confluent’s platform by providing guidance, support, and best practices.
5. What skills are required for this role? The key skills include customer success expertise, commercial acumen, data-driven decision-making, technical aptitude, and relationship management skills.
6. What is the career path for this role? With experience and proven performance, you can advance to become a Senior Customer Success Specialist, Customer Success Manager, or move into other areas of the company.
7. What is the salary range for this role? The typical salary range is $60,000 - $100,000 USD per year, depending on experience.
8. What benefits does Confluent offer? Confluent offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and employee stock purchase plan.
9. What is the work environment like at Confluent? Confluent fosters a collaborative, inclusive, and innovative work environment.
10. How can I apply for this role? You can apply by submitting your resume and cover letter through our online application portal.