Customer Success Technical Architect (German Speaking) - Barcelona, Spain

Role Overview

Confluent is seeking a highly skilled and motivated Customer Success Technical Architect (CSTA) with fluent German language skills to join our team in Barcelona, Spain. As a CSTA, you will serve as a trusted technical advisor and advocate for our customers across EMEA, with a focus on the DACH region. Your primary goal will be to ensure the success, retention, and expansion of our customers by providing technical guidance, best practices, and support for the Confluent product suite. You will collaborate with various internal teams, including Sales, Product Management, and Engineering, to help customers accelerate their time to value, maximize product consumption, and achieve their overall business objectives.

This role is a unique blend of technical expertise and commercial acumen. You will leverage your technical background in areas such as application development, system administration, and distributed computing to advise customers on their architectures and strategies for operating and optimizing their Confluent subscriptions. Additionally, you will utilize your relationship management skills and industry experience to guide customers on how to best leverage their Confluent investment to achieve their business goals.

A Day in the Life

Here's a glimpse into what a typical day might look like for a Customer Success Technical Architect at Confluent:

• Customer Engagement: You'll spend a significant portion of your day interacting with customers, understanding their technical challenges, and providing tailored solutions. This could involve phone calls, video conferences, or even on-site visits.
• Technical Consulting: You'll analyze customer architectures, identify areas for improvement, and provide recommendations on best practices for using Confluent's products. You'll also help customers design and implement data streaming solutions that meet their specific needs.
• Problem Solving: You'll troubleshoot technical issues, identify root causes, and work with internal teams to resolve problems quickly and efficiently.
• Knowledge Sharing: You'll create technical documentation, present webinars, and participate in internal training sessions to share your knowledge and expertise with others.
• Collaboration: You'll work closely with Sales, Product Management, and Engineering teams to ensure that customer feedback is incorporated into Confluent's product roadmap and that customers receive the support they need.
• Strategic Planning: You'll develop and execute strategic plans to help customers achieve their business goals with Confluent's products.

Why Barcelona, Spain?

Barcelona is a vibrant and cosmopolitan city that offers a high quality of life. It's a major technology hub with a thriving startup scene and a growing number of international companies. Barcelona also boasts a rich history, stunning architecture, beautiful beaches, and world-class cuisine. Living and working in Barcelona offers a unique opportunity to experience a different culture, learn a new language, and enjoy a relaxed Mediterranean lifestyle.

Career Path

The Customer Success Technical Architect role provides a strong foundation for career growth within Confluent. You can advance to senior CSTA roles with increasing responsibility for larger and more complex customer accounts. You can also transition into other roles within Customer Success, such as Customer Success Manager or Technical Account Manager. Furthermore, your technical expertise and customer-facing experience can open doors to roles in Product Management, Sales Engineering, or Consulting.

Salary & Benefits

Confluent offers a competitive salary and benefits package that is commensurate with experience and location. The salary range for this role is estimated to be $90,000 - $160,000 USD per year, but actual compensation may vary depending on factors such as skills, experience, and qualifications. In addition to salary, Confluent offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, holidays, retirement plan with company match, employee stock purchase plan, and wellness programs.

Confluent Culture

Confluent is a company that values innovation, collaboration, and customer success. We foster a culture of continuous learning and encourage our employees to take on new challenges and grow their skills. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that our employees are our greatest asset, and we invest in their success by providing them with the resources and support they need to thrive.

How to Apply

If you are a highly motivated and technically skilled individual with a passion for customer success, we encourage you to apply for the Customer Success Technical Architect role at Confluent. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are a good fit for this role and for Confluent.

FAQ

1. What is Confluent?
   Confluent is a data streaming platform that enables organizations to build real-time data pipelines and streaming applications.
2. What is Kafka?
   Kafka is an open-source distributed event streaming platform used for building real-time data pipelines and streaming applications.
3. What is Flink?
   Flink is an open-source stream processing framework for building scalable and fault-tolerant data streaming applications.
4. What does a Customer Success Technical Architect do?
   A CSTA provides technical guidance and support to customers to ensure their success with Confluent's products.
5. What skills are required for this role?
   Technical expertise in data streaming, strong communication and relationship management skills, and fluent German language skills are essential.
6. What are the benefits of working at Confluent?
   Confluent offers a competitive salary, comprehensive benefits, and opportunities for professional growth.
7. What is the work culture like at Confluent?
   Confluent fosters a collaborative, innovative, and customer-focused work environment.
8. Where is the role located?
   This role is located in Barcelona, Spain.
9. Is this role remote?
   This role is not fully remote, but may offer some flexibility.
10. What is the interview process like?
    The interview process typically involves a phone screening, technical interviews, and a final interview with the hiring manager.