Manager, IT Support - Confluent, Mountain View, CA

Are you a passionate and experienced IT professional looking to lead a dynamic team and make a significant impact? Confluent, the data streaming pioneer, is seeking a highly motivated and skilled IT Support Manager to join our team in Mountain View, California. In this role, you will be responsible for leading the IT support function for our US region, ensuring our employees have the tools and support they need to be successful.

Role Overview

As the IT Support Manager, you will be the face of IT support for our local Confluent team, including our executives at our headquarters. You will manage the support ticket queue, assign and track work, mentor team members, and ensure prompt, high-quality technical support. In addition to management responsibilities, you will also work on tickets, resolve complex technical issues, oversee IT asset lifecycle management, and ensure smooth onboarding and off-boarding of employees. This is a hybrid role based in the San Francisco Bay area.

A Day in the Life

Here's a glimpse into what your day might look like:

• Start your day by reviewing the IT support ticket queue and prioritizing urgent issues.
• Assign tickets to team members based on their skills and workload.
• Meet with your team to discuss ongoing projects and address any challenges.
• Work on resolving complex technical issues, such as network connectivity problems or software bugs.
• Onboard new employees, ensuring they have the necessary hardware and software.
• Manage IT assets, tracking inventory and ensuring proper disposal of old equipment.
• Develop and implement strategies to improve IT support services.
• Monitor system performance and identify areas for improvement.
• Collaborate with other IT teams to resolve cross-functional issues.
• Meet with stakeholders to discuss their IT needs and provide updates on ongoing projects.

Why Mountain View, California?

Mountain View, California, is at the heart of Silicon Valley, a global hub for technology and innovation. By working in Mountain View, you'll be surrounded by some of the brightest minds in the industry and have access to a wealth of resources and opportunities. The area boasts a thriving tech community, with numerous networking events, conferences, and workshops. In addition to its professional advantages, Mountain View offers a high quality of life, with excellent schools, parks, and recreational activities. The city is also conveniently located near other major cities in the Bay Area, such as San Francisco and San Jose, providing easy access to cultural attractions, entertainment venues, and diverse dining options.

Career Path

At Confluent, we are committed to providing our employees with opportunities for growth and development. As an IT Support Manager, you can advance your career in several directions. You might choose to move into a senior management role, overseeing a larger team or a broader scope of responsibilities. Alternatively, you could specialize in a particular area of IT, such as security or infrastructure. Confluent also offers opportunities to move into other departments, such as product management or engineering, depending on your interests and skills. We encourage our employees to explore different career paths and provide them with the resources and support they need to achieve their goals.

Salary & Benefits

Confluent offers a competitive salary and benefits package that is designed to attract and retain top talent. The estimated salary range for this position is $140,000 to $210,000 per year, depending on experience and qualifications. In addition to a competitive salary, Confluent provides a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off and holidays
• Employee stock options
• Professional development opportunities
• Wellness programs
• Commuter benefits
• Parental leave
• Retirement plan (401k)
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee assistance program

Confluent Culture

At Confluent, we believe that our people are our greatest asset. We foster a collaborative and supportive work environment where everyone feels empowered to contribute their ideas and make a difference. We are a team of smart, curious, and driven individuals who are passionate about data streaming and its potential to transform the world. We value open communication, honest feedback, and a commitment to continuous learning. We also believe in having fun and celebrating our successes. We offer a variety of social events and team-building activities to foster camaraderie and build strong relationships.

How to Apply

If you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity, we encourage you to apply for the IT Support Manager position at Confluent. To apply, please submit your resume and cover letter through our online application portal. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

1. What is Confluent?

   Confluent is a data streaming platform that enables companies to build real-time data pipelines and streaming applications.

2. What is the IT Support team responsible for?

   The IT Support team is responsible for ensuring that Confluent's employees have the tools and support they need to be successful. This includes managing the support ticket queue, resolving technical issues, and overseeing IT asset management.

3. What skills are required for this role?

   The ideal candidate will have 5+ years of progressive IT support experience, including at least 2 years in a supervisory, lead, or management role. They should also have strong technical troubleshooting skills, experience with IT asset lifecycle management, and familiarity with cloud-first environments and SaaS applications.

4. What are the benefits of working at Confluent?

   Confluent offers a competitive salary and benefits package, including comprehensive health insurance, paid time off, employee stock options, and professional development opportunities.

5. What is the work environment like at Confluent?

   Confluent fosters a collaborative and supportive work environment where everyone feels empowered to contribute their ideas and make a difference.

6. What is the career path for this role?

   As an IT Support Manager, you can advance your career in several directions, including senior management, specialized IT roles, or other departments within Confluent.

7. Is this role remote?

   No, this is a hybrid role based in the San Francisco Bay Area.

8. What is the interview process like?

   The interview process typically includes a phone screening, a technical interview, and an interview with the hiring manager.

9. What are the key responsibilities of this role?

   The key responsibilities include managing the support ticket queue, mentoring team members, resolving complex technical issues, and overseeing IT asset lifecycle management.

10. How does Confluent support employee growth?

    Confluent provides employees with opportunities for professional development, training programs, and mentorship to help them grow their skills and advance their careers.