Practice Manager at Confluent: Powering Data in Motion

Confluent is revolutionizing how businesses interact with data, enabling real-time insights and dynamic experiences. As a Practice Manager, you'll be at the forefront of this transformation, leading a team of consultants and partners to ensure our customers achieve unparalleled success with our cutting-edge data streaming platform. This is a pivotal role where you'll shape customer outcomes, drive revenue growth, and nurture a high-performing team.

Role Overview

As a Practice Manager, you will be responsible for leading a team of professional services consultants and partners. Your primary focus will be ensuring customer success with Confluent's products. This involves driving adoption and consumption, achieving high levels of customer satisfaction, fostering revenue growth, and developing your team's expertise. You'll engage with customers from the pre-sales phase through project delivery, aligning business objectives, establishing success metrics, and guaranteeing overall satisfaction.

A Day in the Life

Here’s a glimpse into a typical day:

• Customer Engagement: Meeting with C-level executives and program managers to understand their business goals and how Confluent can help them achieve those goals.
• Team Leadership: Guiding your team of consultants, providing mentorship and support to ensure project success.
• Sales Strategy: Collaborating with the sales team to develop and execute strategies for driving Confluent Professional Services across the customer base.
• Project Oversight: Monitoring project progress, resolving any delivery challenges, and managing customer expectations.
• Partner Collaboration: Building and maintaining strong relationships with delivery partners to enhance Confluent's capabilities.

Why Remote in the United States?

This remote position offers several advantages:

• Flexibility: Work from anywhere in the United States, balancing your professional and personal life.
• Access to Talent: Confluent can tap into a wider pool of skilled professionals across the country.
• Customer Proximity: Stay closely connected with customers regardless of their location.
• Cost-Effectiveness: Reduced overhead costs compared to traditional office-based roles.

Career Path

The Practice Manager role offers diverse opportunities for career advancement:

• Senior Practice Manager: Lead larger teams and manage more complex customer engagements.
• Director of Professional Services: Oversee multiple practice areas and drive strategic initiatives.
• VP of Customer Success: Lead the entire customer success organization, ensuring long-term customer satisfaction and retention.

Salary & Benefits

The estimated salary range for this role is $160,000 to $240,000 per year. Confluent also offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Retirement Plan: 401k with company match.
• Employee Stock Purchase Program: Opportunity to purchase Confluent stock at a discounted rate.
• Parental Leave: Paid parental leave for new parents.
• Wellness Programs: Resources and programs to support your physical and mental well-being.

Confluent Culture

At Confluent, we believe that belonging isn’t just a perk—it’s the baseline. We embrace diversity and create a space where everyone can lead, grow, and challenge what’s possible. We value:

• Collaboration: Working together across teams and time zones to achieve common goals.
• Innovation: Constantly seeking new and better ways to solve problems and drive progress.
• Customer Focus: Putting the customer at the center of everything we do.
• Integrity: Acting with honesty and transparency in all our interactions.

How to Apply

If you're ready to build what's next and be part of a dynamic team, we encourage you to apply. Submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you're a good fit for the Practice Manager role.

FAQ

1. What is Confluent's mission?
   To set data in motion.
2. What are the key responsibilities of a Practice Manager?
   Leading a team of consultants, driving customer success, and fostering revenue growth.
3. What skills are required for this role?
   Professional services leadership, project management, and strong communication skills.
4. What is the company culture like at Confluent?
   Collaborative, innovative, and customer-focused.
5. What opportunities for career advancement are available?
   Senior Practice Manager, Director of Professional Services, and VP of Customer Success.
6. What is the salary range for this role?
   $160,000 to $240,000 per year.
7. What benefits does Confluent offer?
   Comprehensive health insurance, paid time off, and a 401k plan.
8. Is this a remote position?
   Yes, this position is fully remote within the United States.
9. What is the travel requirement for this role?
   Estimated at 20% of the time.
10. How do I apply for this position?
    Submit your resume and cover letter through our online application portal.