Professional Services Account Executive - Remote, United Kingdom

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role

As a Professional Services Account Executive, you will be responsible for driving the growth of Confluent’s Professional Services (PS) business across your assigned region. The role will be based in the UK and will cover the Nordic and Netherlands territory. You will work directly with Account Executives, Customer Success and Delivery Leadership to identify opportunities, scope engagements and position Confluent’s Professional Services as a strategic accelerator for customer success.

Your mission is to help customers realize the full value of their investment in Confluent by aligning PS offerings to their business outcomes, ensuring every engagement is scoped effectively and supports long-term expansion.

This is a quota-carrying, customer-facing role focused on selling and expanding PS opportunities. It does not include people management responsibilities.

What You Will Do

• Own the Professional Services sales cycle for your region, from opportunity identification to closure.
• Collaborate with Account Executives to position PS as an integral part of every product opportunity.
• Conduct scoping and discovery calls with customers (supported by PS Solutions Engineers and Engagement Managers) to understand their business needs, technical landscape, and success criteria.
• Translate customer needs into clear Statements of Work (SOWs), proposals, and pricing estimates.
• Drive expansion within existing customer accounts, identifying new opportunities during or after ongoing engagements.
• Partner closely with the Delivery Organization (Director of Delivery, Solutions Architects and Engagement Managers) to ensure feasibility, staffing alignment and handover to delivery.
• Work with Channel and Partner teams to coordinate joint PS opportunities with delivery partners.
• Maintain accurate forecasting, pipeline visibility, and bookings reporting within Salesforce.
• Contribute to regional revenue targets, ensuring balanced focus on bookings, margins and customer satisfaction.
• Participate in territory and account planning sessions to align PS strategy with Sales’ objectives.

Act as a trusted advisor to customers, guiding them on how Confluent’s Professional Services can accelerate adoption, scale, and operational maturity.

What You Will Bring

• Proven experience selling Professional Services or consulting engagements in an enterprise software or SaaS environment (5+ years).
• Strong understanding of solution scoping, pricing, and value articulation for complex technical engagements.
• Experience partnering with enterprise Sales teams to create compelling joint proposals (Product + PS).
• Excellent communication and stakeholder management skills: comfortable engaging with both executives and technical stakeholders.

Day in the Life of a Professional Services Account Executive

The day of a Professional Services Account Executive at Confluent is dynamic and multifaceted. It involves a blend of strategic planning, customer interaction, and collaboration with internal teams. Here's a glimpse into a typical day:

1. Morning:
   • Reviewing and prioritizing emails, addressing urgent customer requests or internal communications.
   • Checking Salesforce for updates on existing opportunities, leads, and customer accounts.
   • Preparing for customer calls or meetings, reviewing account history, and tailoring presentations.
2. Mid-day:
   • Conducting scoping calls with potential customers to understand their business challenges and technical requirements.
   • Collaborating with Solutions Engineers and Engagement Managers to develop Statements of Work (SOWs) and pricing estimates.
   • Meeting with Account Executives to align on sales strategies and identify opportunities to bundle Professional Services with product sales.
3. Afternoon:
   • Presenting proposals to customers, articulating the value of Confluent’s Professional Services.
   • Negotiating contract terms and pricing with customers.
   • Updating Salesforce with accurate forecasting and pipeline information.
   • Attending internal meetings to discuss sales performance, market trends, and product updates.
4. Evening:
   • Following up with customers on outstanding proposals or requests.
   • Planning for the next day’s activities, prioritizing tasks, and preparing for upcoming meetings.
   • Staying up-to-date on industry news and trends related to data streaming and cloud technologies.

Throughout the day, the Professional Services Account Executive maintains close communication with customers, internal teams, and partners to ensure that projects are on track and customer needs are met. The role requires strong communication, interpersonal, and problem-solving skills, as well as a deep understanding of Confluent's products and services.

Why Remote, United Kingdom?

Confluent embraces remote work to tap into a diverse talent pool and foster a flexible work environment. The United Kingdom, with its strong technology sector and skilled workforce, is an ideal location for this role. Remote work offers several advantages:

• Access to Talent: Remote work allows Confluent to hire the best talent, regardless of location.
• Flexibility: Remote work provides employees with greater flexibility and work-life balance.
• Cost Savings: Remote work can reduce overhead costs for both the company and employees.
• Diversity: Remote teams tend to be more diverse, bringing a wider range of perspectives and experiences.
• Productivity: Studies have shown that remote workers can be more productive due to fewer distractions and greater autonomy.

The United Kingdom, specifically, offers a strategic location for covering the Nordic and Netherlands territory. Its proximity to these regions, combined with its strong business culture and language skills, makes it an excellent base for the Professional Services Account Executive.

Career Path

The Professional Services Account Executive role at Confluent offers a clear career path for ambitious and driven individuals. Here are some potential career progression opportunities:

• Senior Professional Services Account Executive: With proven success in the role, you can advance to a Senior Account Executive position, taking on larger accounts, more complex deals, and mentoring junior team members.
• Professional Services Sales Manager: You can move into a management role, leading a team of Account Executives and overseeing the sales strategy for a specific region or product line.
• Director of Professional Services: With extensive experience and leadership skills, you can advance to a Director-level position, responsible for the overall performance and strategy of the Professional Services organization.
• Sales Leadership Roles: You can leverage your sales experience and customer relationships to move into broader sales leadership roles within Confluent.

Confluent is committed to providing its employees with opportunities for growth and development. The company offers training programs, mentorship opportunities, and internal mobility to help employees advance their careers.

Salary & Benefits

Confluent offers a competitive salary and benefits package to its employees. The salary for the Professional Services Account Executive role is commensurate with experience and location. In the United Kingdom, the estimated salary range for this role is £70,000 - £110,000 per year, with the potential for performance-based bonuses.

In addition to salary, Confluent offers a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Generous paid time off (vacation, sick leave, holidays)
• Employee stock options
• Retirement plan with company match
• Professional development opportunities
• Wellness programs
• Employee assistance program
• Flexible work arrangements
• Paid parental leave
• Commuter benefits
• Life insurance
• Disability insurance

Confluent is committed to providing its employees with a supportive and rewarding work environment.

Confluent Culture

Confluent’s culture is built on a foundation of collaboration, innovation, and customer focus. The company values:

• One Confluent: We are one team, working together to achieve common goals.
• Customer First: We put our customers at the center of everything we do.
• Bias for Action: We move quickly and decisively to solve problems and seize opportunities.
• Intellectual Honesty: We are open and honest in our communication and feedback.
• Impactful Innovation: We strive to create innovative solutions that have a meaningful impact on our customers and the world.

Confluent is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. The company embraces different perspectives and backgrounds and believes that diversity is a source of strength.

How to Apply

If you are a passionate and driven individual with a proven track record in Professional Services sales, we encourage you to apply for the Professional Services Account Executive role at Confluent. To apply, please submit your resume and cover letter through the Confluent careers website.

We look forward to hearing from you!

FAQ

1. What is Confluent?

   Confluent is a data streaming platform based on Apache Kafka. It enables companies to build real-time data pipelines and streaming applications.

2. What does a Professional Services Account Executive do?

   A Professional Services Account Executive is responsible for selling and expanding Confluent’s Professional Services offerings to customers.

3. What are the key skills for this role?

   Key skills include Professional Services sales experience, solution scoping, pricing strategy, stakeholder management, and customer engagement.

4. What is the career path for this role?

   Potential career paths include Senior Account Executive, Sales Manager, Director of Professional Services, and Sales Leadership roles.

5. What is the salary range for this role?

   In the United Kingdom, the estimated salary range for this role is £70,000 - £110,000 per year, with the potential for performance-based bonuses.

6. What are the benefits of working at Confluent?

   Confluent offers a comprehensive benefits package, including health insurance, paid time off, stock options, and a retirement plan.

7. What is the company culture like?

   Confluent has a collaborative, innovative, and customer-focused culture.

8. Where is this role located?

   This role is remote and based in the United Kingdom.

9. What territories will I cover?

   The role will cover the Nordic and Netherlands territory.

10. What are the key responsibilities of this role?

    Key responsibilities include owning the Professional Services sales cycle, collaborating with Account Executives, and conducting scoping calls with customers.