Site Reliability Engineer - FedRAMP (Toronto - Canada)

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

Role Overview

As a Site Reliability Engineer (SRE) focused on FedRAMP within Confluent, you will be at the forefront of ensuring the reliability, performance, and security of our cloud systems that serve key public sector agencies. You'll play a critical role in enabling these agencies to leverage real-time data for critical decision-making. This position offers a unique opportunity to work with cutting-edge technologies, contribute to the FedRAMP compliance efforts, and make a significant impact on how the public sector utilizes data.

Day in the Life

A typical day for a Site Reliability Engineer in this role may include:

• Monitoring the health and performance of Confluent Cloud systems for government agencies.
• Responding to alerts and incidents, troubleshooting issues, and implementing solutions.
• Collaborating with engineering teams to identify and resolve root causes of problems.
• Participating in change management processes for deploying new releases and updates.
• Automating tasks and processes to improve efficiency and reduce toil.
• Contributing to the development and maintenance of infrastructure as code.
• Participating in on-call rotations to provide 24/7 support.
• Working on FedRAMP compliance-related tasks.
• Attending meetings to discuss project progress and technical challenges.
• Learning new technologies and staying up-to-date with industry best practices.

Why Toronto?

Toronto is a vibrant and diverse city with a thriving tech industry. Confluent's Toronto office is an early career engineer hub, offering a collaborative environment where you can learn from experienced professionals and contribute to innovative projects. The hybrid working model provides opportunities to build relationships with colleagues and participate in Confluent's culture. Toronto offers a high quality of life with access to world-class restaurants, cultural attractions, and outdoor activities.

Career Path

At Confluent, we are committed to the growth and development of our employees. As a Site Reliability Engineer, you can advance your career by:

• Becoming a Senior Site Reliability Engineer.
• Becoming a Staff Site Reliability Engineer.
• Becoming a Principal Site Reliability Engineer.
• Moving into a management role, such as an Engineering Manager.
• Specializing in a particular area of SRE, such as performance engineering or security.

Salary & Benefits

Confluent offers a competitive salary and benefits package, including:

• Competitive salary and equity.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Paid parental leave.
• Commuter benefits.
• Wellness programs.
• Professional development opportunities.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• 401(k) with company match.
• Employee stock purchase plan.
• Flexible spending accounts.

The estimated salary range for this role in Toronto is $90,000 - $140,000 USD per year.

Confluent Culture

Confluent is a company that values collaboration, innovation, and customer success. We are a team of smart, curious humans who are passionate about building the next generation of data streaming technology. We believe in giving our employees the autonomy to make decisions and the support they need to succeed.

How to Apply

To apply for this position, please submit your resume and cover letter through the Confluent careers website. We encourage you to highlight your relevant experience and skills, and to explain why you are interested in working at Confluent.

FAQ

1. What is FedRAMP?

   FedRAMP (Federal Risk and Authorization Management Program) is a U.S. government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.

2. What are the key responsibilities of a FedRAMP Site Reliability Engineer?

   Key responsibilities include ensuring the security and compliance of cloud systems, monitoring system performance, responding to incidents, automating tasks, and collaborating with engineering teams.

3. What skills and experience are required for this role?

   Required skills and experience include SRE experience, knowledge of cloud native technologies, distributed systems fundamentals, Kubernetes, infrastructure as code, telemetry tooling, BCP/DR knowledge, scripting skills, and teamwork skills.

4. What is the work environment like at Confluent?

   Confluent offers a collaborative and supportive work environment with opportunities for professional growth and development.

5. What is the hybrid working model?

   The hybrid working model allows employees to work both remotely and in the office, providing flexibility and opportunities for collaboration.

6. What is the New Grad Onboarding program?

   The New Grad Onboarding program provides new graduates with the training and support they need to succeed at Confluent.

7. What are the career opportunities at Confluent?

   Confluent offers a variety of career opportunities, including advancement to senior roles, management positions, and specialization in specific areas of SRE.

8. What are the benefits of working at Confluent?

   Confluent offers a comprehensive benefits package, including competitive salary, health insurance, paid time off, and professional development opportunities.

9. What is the company culture like at Confluent?

   Confluent has a culture of collaboration, innovation, and customer success.

10. How can I apply for this position?

    You can apply for this position by submitting your resume and cover letter through the Confluent careers website.

About the Role:

Do you have a passion for data that can turn events into outcomes, enabling intelligent, real-time apps, and empowering teams and systems to be able to act on data instantly? Have you ever dreamt about the opportunity to work with key agencies of the public sector? Confluent's team of Federal Site Reliability Engineers, will allow you to do just that by putting you in the driver seat to deliver highly performant, reliable systems that enable prominent public sector agencies to make real time decisions with their data to solve real time problems through Confluent Cloud. Confluent Cloud delivers a complete end-to-end streaming experience as a Software as a Service (SaaS) model.

Tech in Toronto! Toronto is an early career engineer hub for Confluent. Your role will be a hybrid working model that introduces you to Confluent's culture and enables faster learning, onboarding, and coaching.

During the first year of employment, all NCGs globally will be required to participate in the New Grad Onboarding program and go into their Confluent office 2 days (days to be determined) per week.

What You Will Do:

• Understand and participate in the changing FedRAMP space by quickly ramping up with the 20x controls and building upon these to maintain federal compliance

• Own and champion high operational standards of Confluent Cloud systems leveraged by federal agencies

• Deploy production changes to Confluent Cloud systems and infrastructure through established change management processes

• Assist with process improvements and adoption of change management

• Own monitoring and incident handling of complex distributed systems, engaging engineering teams when needed through an escort model system.

• Act as a core member of Confluents Business Continuity Plan and Disaster Recovery team with efforts across 3 large verticals

• Innovate and design solutions to reduce toil, bolster operational maturity, and make day-to-day worklife easier.

• Participate in a 24/7 on-call rotation to maintain the integrity of Confluent Cloud for Government systems

What You Will Bring:

• 0-2 years of relevant SRE experience

• Experience in Cloud Native technologies with experience operating production services in the cloud

• Fundamentals of Distributed Systems and their design

• Knowledge of Kubernetes and containerization

• Proficiency in infrastructure as code (Terraform preferred)

• Experience with telemetry tooling to monitor production systems (DataDog, Grafana, Prometheus)

• Exposure and understanding of BCP/DR and high availability exercises

• Ability to quickly problem-solve and troubleshoot critical services

• Proficiency with scripting and automation (e.g Go, Java, Python, Bash)

• Exceptional teamwork, collaboration skills, and the ability to act critically with minimal supervision at times in a remote first environment

• Experience with a rotating on-call schedule to provide 24/7 support

• BS Degree in Computer Science or related field