Strategic Customer Success Manager - Public Sector (Remote, Germany)

About Confluent

At Confluent, we are revolutionizing how data moves and what the world can do with it. Our data streaming platform empowers companies to react faster, build smarter, and deliver dynamic experiences. We foster a culture of collaboration, honesty, and continuous improvement. Join our team of smart, curious individuals dedicated to pushing boundaries and achieving something bigger, together.

About the Role

As a Strategic Customer Success Manager focusing on the Public Sector in Germany, you will play a pivotal role in driving customer success, renewals, and subscription expansion within our Large Enterprise accounts. You will be a trusted advisor, helping customers fully utilize the Confluent platform and achieve their business goals through real-time data solutions.

A Day in the Life of a Strategic Customer Success Manager

Your day will be dynamic and focused on ensuring the success of your assigned Enterprise customers. Here’s a glimpse:

• Customer Engagement: Regularly connect with key stakeholders at your customer accounts to understand their needs, challenges, and goals.
• Strategic Alignment: Work closely with the Account Director and Account Team to develop and execute account strategies that align with business objectives.
• Value Realization: Guide customers in realizing the full value of the Confluent platform by helping them with consumption planning, use case mapping, and IP adoption.
• Renewal Management: Proactively manage your customer portfolio to ensure on-time renewals and meet or exceed quarterly targets.
• Expansion Opportunities: Identify and collaborate with the sales team to uncover expansion, up-sell, and additional service/support opportunities within your accounts.
• Issue Resolution: Proactively identify and address any issues or risks, escalating them internally for prompt resolution.
• Advocacy: Act as the voice of the customer within Confluent, championing their requirements and providing feedback to drive continuous improvement across all areas, including product development.
• Collaboration: Coordinate the engagement of other Confluent resources, such as Customer Operations and Sales, to ensure ongoing customer success.

Why Remote in Germany?

Germany is a key market for Confluent, and this remote position allows us to tap into the exceptional talent pool across the country. By being remote, you'll have the flexibility to manage your schedule effectively while working closely with our Public Sector customers. This role offers the opportunity to:

• Work-Life Balance: Enjoy a flexible work environment that supports a healthy work-life balance.
• National Reach: Engage with customers across Germany, leveraging your local knowledge and expertise.
• Impactful Contribution: Make a significant impact on Confluent's growth in the German market.
• Professional Growth: Develop your skills and expertise in a dynamic and growing company.

Career Path

Confluent offers a variety of career paths for successful Strategic Customer Success Managers. Potential career advancements include:

• Senior Strategic Customer Success Manager: Take on more complex accounts and lead strategic initiatives.
• Principal Customer Success Manager: Mentor other CSMs and contribute to the development of best practices.
• Customer Success Team Lead: Manage a team of Customer Success Managers, providing guidance and support.
• Director of Customer Success: Lead a larger Customer Success organization, developing and executing strategies to drive customer success.

Salary and Benefits

The estimated salary range for this role in Germany is $120,000 - $180,000 USD per year. This range is an estimate based on market data for similar roles. The actual salary will be determined based on your experience, skills, and qualifications. Confluent offers a comprehensive benefits package that includes:

• Competitive salary
• Comprehensive health insurance
• Paid time off
• Professional development opportunities
• Stock options
• Retirement plan
• Employee assistance program
• Flexible work arrangements
• Wellness programs
• Life insurance
• Disability insurance
• Parental leave
• Generous holiday schedule

Confluent Culture

Confluent's culture is built on the following principles:

• Customer Obsession: We are dedicated to understanding and meeting the needs of our customers.
• Innovation: We are constantly pushing boundaries and developing new and innovative solutions.
• Collaboration: We work together as one team to achieve our goals.
• Honesty: We are honest and transparent in our interactions with each other and our customers.
• Ownership: We take ownership of our work and are accountable for our results.

How to Apply

If you are passionate about customer success and are looking for a challenging and rewarding opportunity, we encourage you to apply! Please submit your resume and cover letter through the Confluent Careers website. Be sure to highlight your relevant experience and skills, and explain why you are interested in this role and Confluent.

Frequently Asked Questions (FAQ)

1. What is Confluent? Confluent is a data streaming platform that helps companies move data in real-time.
2. What does a Customer Success Manager do? A Customer Success Manager ensures that customers are successful using Confluent's platform.
3. What are the key responsibilities of this role? The key responsibilities include customer engagement, strategic alignment, value realization, renewal management, and expansion opportunities.
4. What qualifications are required for this role? The required qualifications include experience in customer success, a track record of increasing customer satisfaction, and experience working with Enterprise organizations.
5. What is the salary range for this role? The estimated salary range for this role in Germany is $120,000 - $180,000 USD per year.
6. What benefits does Confluent offer? Confluent offers a comprehensive benefits package that includes health insurance, paid time off, stock options, and more.
7. What is Confluent's culture like? Confluent's culture is built on customer obsession, innovation, collaboration, honesty, and ownership.
8. How do I apply for this role? You can apply for this role by submitting your resume and cover letter through the Confluent Careers website.
9. What is the Public Sector focus of this role? This role specifically targets Public Sector / Government organizations in Germany, helping them achieve their goals through data streaming solutions.
10. Is this a remote position? Yes, this is a remote position based in Germany.