Team Lead, Global Scale - Brazil

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role

As the Team Lead, Global Scale at Confluent, you'll be at the forefront of maximizing customer value across their entire journey. This crucial leadership role covers everything from their initial technical onboarding to ensuring their long-term success and growth with our platform.

You'll lead a dynamic team composed of both Solutions Engineers (SEs) and Customer Success Individuals (CSMs). This position demands a unique blend of technical understanding, operational efficiency, a customer-first approach, and exceptional people leadership skills. Your key responsibilities include nurturing talent, shaping team strategy, driving operational excellence in our service delivery, and most importantly, ensuring our customers consistently achieve their goals using Confluent.

This role is a vital catalyst in realizing Confluent's immense potential within the LATAM market by strategically scaling our technical and customer engagement strategies.

A Day in the Life

Here’s a glimpse into what a typical day might look like:

• Morning (8:00 AM - 12:00 PM):
• Start your day by reviewing team performance metrics and identifying any roadblocks.
• Attend a cross-functional meeting with Sales and Product teams to align on key customer initiatives.
• Conduct 1:1 coaching sessions with team members to discuss their progress, provide feedback, and address any challenges.
• Afternoon (12:00 PM - 5:00 PM):
• Participate in a customer call to understand their needs and provide strategic guidance.
• Work with your team to develop and deliver a technical workshop for prospective customers.
• Review and approve technical proposals and statements of work.
• Collaborate with the Engineering team to escalate and resolve critical customer issues.
• Evening (5:00 PM - 6:00 PM):
• Wrap up the day by responding to emails, preparing for the next day's activities, and ensuring all critical tasks are addressed.

Why Sao Paulo?

Sao Paulo is the economic heart of Brazil and a major technology hub in Latin America. This vibrant city offers a unique blend of business opportunities, cultural experiences, and a high quality of life. Confluent's presence in Sao Paulo positions you at the center of the region's burgeoning data streaming market, offering unparalleled opportunities for professional growth and impact.

Career Path

This Team Lead role is a stepping stone to further leadership opportunities within Confluent. You could advance to:

• Senior Team Lead: Overseeing a larger team or multiple teams within the Global Scale organization.
• Manager, Global Scale: Taking on broader responsibilities for a specific region or segment.
• Director, Customer Success: Leading a department-wide customer success strategy.

Salary and Benefits

Confluent offers a competitive salary and benefits package commensurate with experience and location. The estimated salary range for this role in Sao Paulo is $150,000 - $220,000 USD annually.

In addition to base salary, Confluent provides:

• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan with company match
• Employee stock purchase plan
• Wellness programs
• Professional development opportunities

Confluent Culture

Confluent is built on a foundation of core values that guide everything we do:

• Customer Obsession: We put our customers first in every decision we make.
• Innovation: We constantly strive to innovate and push the boundaries of what's possible.
• Collaboration: We believe in the power of teamwork and collaboration to achieve common goals.
• Excellence: We are committed to excellence in everything we do.
• Integrity: We act with integrity and honesty in all our interactions.

How to Apply

Interested in joining the Confluent team? Apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and why you are a good fit for this role.

Frequently Asked Questions (FAQ)

1. What is Confluent?
   Confluent is a data streaming platform that enables companies to build real-time data pipelines and streaming applications.
2. What is Apache Kafka?
   Apache Kafka is an open-source distributed event streaming platform used for building real-time data pipelines and streaming applications. Confluent is built on top of Kafka.
3. What is the Global Scale team?
   The Global Scale team is responsible for maximizing customer value across the entire customer journey, from initial acquisition to long-term retention and expansion.
4. What are the key responsibilities of the Team Lead, Global Scale?
   The Team Lead is responsible for leading a team of Solutions Engineers and Customer Success Managers, developing talent, shaping team strategy, driving operational excellence, and ensuring customer success.
5. What qualifications are required for this role?
   The ideal candidate will have 6+ years of relevant experience in Solutions Engineering, Software Development, Data/Cloud/Infrastructure Architecture, or Customer Success leadership, and 2+ years in a people management or technical leadership role.
6. What skills are important for success in this role?
   Important skills include leadership, team management, technical expertise, customer-centricity, communication, and problem-solving.
7. What is the career path for this role?
   This role can lead to opportunities such as Senior Team Lead, Manager, Global Scale, or Director, Customer Success.
8. What is the salary and benefits package?
   Confluent offers a competitive salary and benefits package commensurate with experience and location.
9. What is the Confluent culture like?
   Confluent fosters a culture of customer obsession, innovation, collaboration, excellence, and integrity.
10. How can I apply for this role?
    You can apply online through our careers page. Please submit your resume and a cover letter.