Technical Support Engineer - Data Streaming and Governance at Confluent

Role Overview

As a Technical Support Engineer at Confluent, you will play a crucial role in ensuring the success of our customers by providing expert technical assistance and resolving issues related to their Confluent deployments. You will work closely with customers, engineering teams, and other stakeholders to troubleshoot problems, improve documentation, and contribute to the overall quality of the Confluent Data Streaming Platform. This role requires a strong technical background, excellent communication skills, and a passion for helping customers achieve their data streaming goals.

Day in the Life

A typical day for a Technical Support Engineer at Confluent might involve:

• Responding to customer inquiries and support tickets.
• Troubleshooting and diagnosing technical issues.
• Collaborating with engineering teams to resolve complex problems.
• Creating and maintaining product documentation.
• Participating in customer calls and online meetings.
• Contributing to the knowledge base with articles and tutorials.
• Developing and reviewing product demos.
• Working with Apache Kafka and Apache Flink technologies.
• Improving internal tooling and processes.

Why Location: Remote, United States

This position is based remotely within the United States, offering the flexibility to work from your home office. Confluent embraces remote work to attract top talent from across the country, fostering a diverse and inclusive work environment. The remote setup allows you to manage your work-life balance effectively while contributing to a global team.

Career Path

Confluent is committed to employee growth and development. As a Technical Support Engineer, you can advance your career through various paths, including:

• Senior Technical Support Engineer: Taking on more complex issues and mentoring junior team members.
• Technical Lead: Leading a team of support engineers and driving process improvements.
• Solutions Architect: Designing and implementing data streaming solutions for customers.
• Engineering Roles: Transitioning into software engineering roles within Confluent.

Salary & Benefits

The estimated salary range for this position is $90,000 to $140,000 per year, depending on experience and qualifications. Confluent offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Generous vacation and holiday policy.
• Parental Leave: Paid leave for new parents.
• Stock Options: Opportunity to own shares in Confluent.
• Retirement Plan: 401(k) with company match.
• Professional Development: Resources for career growth.
• Wellness Programs: Initiatives to support employee well-being.

Confluent Culture

Confluent fosters a culture of collaboration, innovation, and inclusivity. We value teamwork, open communication, and continuous learning. Our employees are passionate about data streaming and committed to helping customers succeed. We encourage diverse perspectives and provide opportunities for employees to lead and grow.

How to Apply

To apply for the Technical Support Engineer position, please submit your resume and cover letter through the Confluent careers page. Be sure to highlight your relevant skills, experience, and passion for data streaming.

FAQ

1. What are the key responsibilities of a Technical Support Engineer?

   A Technical Support Engineer is responsible for resolving customer issues, improving documentation, providing product feedback, and collaborating with engineering teams.

2. What skills are required for this role?

   Key skills include technical support experience, strong SQL skills, proficiency in Java and C/C++, and knowledge of distributed systems.

3. Is this a remote position?

   Yes, this position is remote within the United States.

4. What is the salary range for this role?

   The estimated salary range is $90,000 to $140,000 per year.

5. What benefits does Confluent offer?

   Confluent offers a comprehensive benefits package, including health insurance, paid time off, parental leave, and stock options.

6. What is the career path for a Technical Support Engineer?

   You can advance your career through roles such as Senior Technical Support Engineer, Technical Lead, or Solutions Architect.

7. What is the work culture like at Confluent?

   Confluent fosters a culture of collaboration, innovation, and inclusivity.

8. How do I apply for this position?

   Submit your resume and cover letter through the Confluent careers page.

9. Is experience with Apache Flink required?

   Experience with Apache Flink is a plus but not required.

10. What kind of training and development opportunities are available?

    Confluent offers resources for career growth and professional development.