Consultant, Salesforce Functional Business Analysis at Cardinal Health

About Cardinal Health

Cardinal Health, a global leader in healthcare services and products, empowers pharmacies, hospitals, and healthcare providers with innovative solutions that improve patient outcomes and streamline operations. With a presence across the United States and beyond, Cardinal Health manages a vast portfolio of commercial technologies designed to maximize business value and enhance customer experiences. Our Commercial Technologies team drives strategies for sales enablement tools like Salesforce.com, fostering innovation through close partnerships with business leaders. Headquartered in Dublin, Ohio, we are committed to operational excellence, process optimization, and cutting-edge technology integration in the medical supply chain.

Role Overview

As a Consultant, Salesforce Functional Business Analysis at Cardinal Health in Dublin, OH, you will serve as the critical liaison between business stakeholders and IT teams. This full-time role focuses on reshaping business processes for sales enablement tools, particularly Salesforce.com, to deliver maximum value and superior user experiences. You will analyze product needs, define requirements, and optimize processes by leveraging Salesforce functionality. With a salary range of $80,900 - $115,500 USD per year, this position offers substantial growth in a dynamic healthcare technology environment. Ideal for professionals with Salesforce expertise, this role involves up to 25% travel and emphasizes cross-functional collaboration.

Key Responsibilities

Your day-to-day impact will span functional analysis, testing, adoption, and training. Key responsibilities include:

• Working with stakeholders to gather business requirements, map processes, and identify pain points for efficient Salesforce migrations.
• Assessing and improving business processes, acting as the voice of the customer to IT teams.
• Coordinating with Salesforce admins to design functionality and support continuous improvement.
• Managing UAT testing, developing product documentation like user guides and test scripts, and providing hypercare support.
• Driving user adoption through strategies, KPI tracking, and change management plans tailored to audience needs.
• Capturing process details for training materials and empowering change networks as subject matter experts.

Functional Requirements Ownership

Lead the development of functional requirements by deeply understanding business needs and translating them into actionable Salesforce specifications.

UAT and Hypercare

Ensure seamless deployments through rigorous testing and post-go-live support, simplifying complex concepts for diverse audiences.

User Adoption and Training

Implement plans to boost adoption rates and equip users with the tools and knowledge for success.

Qualifications & Requirements

To excel in this role, candidates should possess:

• A Bachelor's degree in a related field or equivalent work experience.
• 5+ years of general business experience, with 2+ years in Salesforce.com preferred.
• Salesforce Administrator or relevant certification; experience in implementation, configuration, or optimization.
• Proven ability to align CRM functionality with business goals and contribute to long-term strategies.
• Strong cross-functional collaboration, project management, KPI tracking, and negotiation skills.
• Excellent communication, presentation, problem-solving, and process identification abilities.
• Willingness to travel up to 25%.

Cardinal Health values professionals who can influence teams, optimize processes, and drive innovation in Salesforce environments.

Benefits & Perks

Cardinal Health offers a premium compensation package designed for your well-being and professional success:

• Competitive base salary from $80,900 to $115,500 USD annually, with potential for higher based on experience.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement savings with generous company matching.
• Tuition reimbursement and certification support for Salesforce advancements.
• Paid time off, holiday pay, and flexible scheduling options.
• Employee stock purchase plans and wellness programs.

Career Growth

At Cardinal Health, your career trajectory is limitless. This Salesforce Consultant role positions you for advancement into senior analysis, product management, or IT leadership within our Commercial Technologies portfolio. We invest in your growth through mentorship, training, and exposure to enterprise-wide projects. Many team members progress to roles influencing healthcare supply chain innovations globally. Leverage our internal mobility programs to explore opportunities in sales ops, CRM strategy, or emerging tech integrations.

Why Join Us

Join Cardinal Health to be at the forefront of healthcare technology transformation. Work on high-impact Salesforce projects that directly enhance customer experiences and business efficiency. Our Dublin, OH location offers a collaborative environment with access to top-tier resources. Benefit from a culture of innovation, inclusivity, and recognition, where your Salesforce expertise drives real-world results in the medical supply chain. With strong earning potential and career uplift, this is your chance to elevate your professional journey.

Role FAQs

What Salesforce experience is required?

2+ years preferred, including implementation, configuration, or optimization, with certification as a plus.

Is travel involved?

Up to 25% travel may be required for stakeholder meetings and implementations.

What is the salary range?

$80,900 - $115,500 USD per year, with opportunities for performance-based increases.

How does this role support user adoption?

Through KPI-driven strategies, change management, training support, and ongoing optimization.

Is this a remote position?

Based in Dublin, OH, with potential hybrid flexibility per team guidelines.

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