About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and is committed to sustainable growth, innovation, and creating positive impact. In India, PepsiCo has a strong presence with manufacturing facilities, distribution networks, and innovation centers driving the company's success in the dynamic food and beverage sector. As a leader in digital transformation, PepsiCo invests heavily in employee experience platforms to empower its workforce and foster a culture of continuous improvement.

Role Overview

The Content Management Analyst position within PepsiCo's Digital Employee Experience Team in Hyderabad, Telangana, is a pivotal role for professionals passionate about bridging business needs with technology. This full-time position focuses on optimizing Knowledge Management and Employee Center Pro modules in ServiceNow, ensuring seamless digital content management and enhanced employee experiences. As a detail-oriented Business Analyst, you will translate complex business requirements into actionable technical stories, support Agile delivery, and collaborate across functions to drive platform evolution. With 5-7 years of relevant experience, this role offers the chance to contribute to global initiatives while advancing your career in a premium multinational environment.

Key Responsibilities

In this role, you will play a central part in the Agile lifecycle, from requirements gathering to deployment. Key responsibilities include:

• Engaging with business stakeholders to identify needs, pain points, and opportunities for Knowledge Management and EC Pro modules.
• Translating requirements into detailed user stories with acceptance criteria.
• Conducting and coordinating User Acceptance Testing (UAT) to ensure quality before deployment.
• Analyzing user feedback, issues, and enhancement requests, converting them into stories or bug tickets.
• Partnering with Scrum Masters and development teams for sprint prioritization, backlog refinement, and issue management.
• Collaborating cross-functionally to assess impacts of changes and support training, communications, and change management.

Agile Delivery Focus

Your expertise in Agile methodologies will be crucial for maintaining a healthy backlog, prioritizing stories, and ensuring alignment with project goals, delivering value iteratively to PepsiCo's global workforce.

Qualifications & Requirements

To succeed as a Content Management Analyst at PepsiCo, candidates should possess:

• 5-7 years of Business Analyst experience, ideally in ServiceNow environments with Knowledge Management and Employee Center Pro.
• Strong command of Agile practices, including user story writing, sprint planning, and backlog management.
• Proven UAT experience, encompassing test planning, execution, and defect management.
• Excellent analytical skills to dissect complex problems and translate business needs into technical requirements.
• Superior communication and stakeholder management across technical and non-technical audiences.

Preferred qualifications include Knowledge-Centered Service (KCS) practices, global team experience, and basic ServiceNow administration knowledge. A bachelor's degree in Computer Science, IT, Business, or a related field is typically required.

Benefits & Perks

PepsiCo offers a comprehensive benefits package designed to support your well-being and professional growth:

• Competitive salary estimated at ₹16.5L - ₹27.5L per annum, with performance-based incentives.
• Health insurance, including medical, dental, and vision coverage for you and your family.
• Retirement savings plans with company matching contributions.
• Paid time off, parental leave, and flexible working options.
• Employee discounts on PepsiCo products and wellness programs promoting fitness and mental health.

Career Growth

At PepsiCo, career progression is a priority. This Analyst role serves as a launchpad for advancement into Senior Business Analyst, Product Owner, or Digital Experience leadership positions. With access to global learning platforms, certifications in ServiceNow and Agile, and mentorship programs, you'll gain exposure to cutting-edge technologies and international projects. PepsiCo's commitment to internal mobility means opportunities to relocate across India or globally, building a long-term career in digital transformation.

Why Join Us

Joining PepsiCo's Digital Employee Experience Team means contributing to a world-class organization that values innovation, collaboration, and employee-centric digital solutions. Work on impactful projects that enhance experiences for thousands of employees worldwide, in a supportive culture that celebrates diversity and inclusion. Hyderabad's vibrant tech hub offers an ideal backdrop, with PepsiCo providing modern workspaces, hybrid flexibility, and a focus on work-life balance. Be part of a company driving sustainable change in the food and beverage industry while advancing your expertise in ServiceNow and Agile.

Role FAQs

Q: What is the experience level required?
A: 5-7 years as a Business Analyst, preferably with ServiceNow.

Q: Is ServiceNow expertise mandatory?
A: Strong familiarity with Knowledge Management and EC Pro is essential; administration experience is a plus.

Q: What Agile knowledge is needed?
A: Proficiency in user stories, sprints, backlog management, and UAT.

Q: Are there relocation benefits?
A: PepsiCo supports relocation for eligible candidates to Hyderabad.

Q: How does this role contribute to PepsiCo's goals?
A: By optimizing digital platforms, it enhances employee productivity and experience globally.

Ready to elevate your career? Apply now for the Content Management Analyst role at PepsiCo in Hyderabad.