Sr Customer Experience Analyst
Continental
Sr Customer Experience Analyst
Job Description
Description
- Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.
- Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
- Develop written and visual material related to CX initiatives.
- Dissiminate CX initiavies throughout our dealership and/or internal parties.
- Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
- Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).
Qualifications
- Experience in CX policies and strategy creation
- Experience in consumer behavior studies and feedback/review tools
- Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
- MS-Office advanced userLMS, eLearning and Learning experience
- Traveling up to 30% of the time
- Advanced in English
- Advanced Spanish - desirable
- Project management methods
Additional Info
Ready to drive with Continental? Take the first step and fill in the online application.
Company Description
Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transportation. In 2022, Continental generated sales of 39.4 billion euros and currently employs around 200 thousand people in 57 countries and markets.
Locations
- Rua Hilda Del Nero Bisquolo, Jundiaí, SP, Brazil
Salary
50,000 - 85,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- CX policies and strategy creationintermediate
- Consumer behavior studiesintermediate
- Project management methodsintermediate
- MS-Office advanced userintermediate
- LMS, eLearning and Learning experienceintermediate
- Advanced Englishintermediate
Required Qualifications
- Experience in the automotive segment (experience)
- Advanced Spanish - desirable (experience)
- Traveling up to 30% of the time (experience)
Responsibilities
- Constant contact with stakeholders to identify CX needs
- Manage CX projects with internal stakeholders and suppliers
- Develop written and visual material related to CX initiatives
- Disseminate CX initiatives throughout dealership and internal parties
- Manage CX KPIs and measurements
- Provide specific trainings to dealership
Answer 10 quick questions to check your fit for Sr Customer Experience Analyst @ Continental.
Sr Customer Experience Analyst
Continental
Sr Customer Experience Analyst
Job Description
Description
- Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.
- Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
- Develop written and visual material related to CX initiatives.
- Dissiminate CX initiavies throughout our dealership and/or internal parties.
- Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
- Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).
Qualifications
- Experience in CX policies and strategy creation
- Experience in consumer behavior studies and feedback/review tools
- Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
- MS-Office advanced userLMS, eLearning and Learning experience
- Traveling up to 30% of the time
- Advanced in English
- Advanced Spanish - desirable
- Project management methods
Additional Info
Ready to drive with Continental? Take the first step and fill in the online application.
Company Description
Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transportation. In 2022, Continental generated sales of 39.4 billion euros and currently employs around 200 thousand people in 57 countries and markets.
Locations
- Rua Hilda Del Nero Bisquolo, Jundiaí, SP, Brazil
Salary
50,000 - 85,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- CX policies and strategy creationintermediate
- Consumer behavior studiesintermediate
- Project management methodsintermediate
- MS-Office advanced userintermediate
- LMS, eLearning and Learning experienceintermediate
- Advanced Englishintermediate
Required Qualifications
- Experience in the automotive segment (experience)
- Advanced Spanish - desirable (experience)
- Traveling up to 30% of the time (experience)
Responsibilities
- Constant contact with stakeholders to identify CX needs
- Manage CX projects with internal stakeholders and suppliers
- Develop written and visual material related to CX initiatives
- Disseminate CX initiatives throughout dealership and internal parties
- Manage CX KPIs and measurements
- Provide specific trainings to dealership
Answer 10 quick questions to check your fit for Sr Customer Experience Analyst @ Continental.