Coordinator, Individualized Care - Remote Opportunity at Cardinal Health

About Cardinal Health

Cardinal Health is a global leader in healthcare services, powering the success of pharmaceutical manufacturers and patients alike. Through our Sonexus™ Access and Patient Support division, we specialize in removing barriers to specialty therapies, ensuring patients can access, afford, and adhere to life-changing treatments. Our centralized non-commercial specialty pharmacy near Dallas, Texas, leverages cutting-edge technology to streamline onboarding, qualification, and support. With expertise in pharma services, payer navigation, and hub operations, Cardinal Health drives measurable outcomes for brands and better quality of life for patients. Join us to make a tangible impact in healthcare delivery across the United States.

Role Overview

As a Coordinator, Individualized Care, you will play a pivotal role in our patient support ecosystem. This fully remote, full-time position (40 hours/week, Monday-Friday 10:00am-7:00pm CT) involves managing patient interactions from initial referral to final resolution. You'll handle high-volume calls, process applications, navigate payer complexities, and ensure seamless therapy access. New hires receive mandatory training from 8:00am-5:00pm CST. We provide all necessary equipment; you supply high-speed internet (15Mbps download, 5Mbps upload, <30ms ping, hardwired). Ideal for detail-oriented professionals passionate about patient advocacy in a dynamic call center environment.

Key Responsibilities

Your day-to-day will focus on delivering exceptional support:

• Manage inbound and outbound calls, assessing needs for one-call resolutions.
• Accurately report adverse events per regulatory timelines.
• Process referrals and applications, tracking policy updates.
• Investigate and resolve patient and physician inquiries promptly.
• Enter data into proprietary software during live conversations.
• Conduct outbound follow-ups and confirmations.
• Steward accounts through the full lifecycle, from intake to approval/denial.
• Prioritize tasks with urgency while maintaining empathy and control in patient interactions.

Performance Expectations

At this level, you'll apply job skills to routine tasks, resolve basic issues using policies, and seek guidance on complex matters. Expect a fast-paced setting rewarding productivity, multitasking, and superior customer service.

Qualifications & Requirements

We seek candidates with:

• High School diploma or equivalent (preferred).
• Prior customer service or call center experience (preferred).
• Familiarity with Medicare, Medicaid, and commercial payer practices (preferred).
• Proficiency in standard and proprietary software.
• Strong multitasking abilities during phone interactions.
• High productivity levels and sense of urgency.

Remote Work Setup

Dedicated quiet workspace required. Internet must be secure broadband (no dial-up, satellite, WiFi hotspots, or cellular). Surge protector with network protection mandatory for company equipment.

Benefits & Perks

Cardinal Health offers competitive total rewards:

• Fully remote flexibility with provided computer and technology.
• Comprehensive medical, dental, vision coverage.
• 401(k) matching and financial wellness programs.
• Paid time off, holidays, and parental leave.
• Tuition reimbursement and career development resources.
• Employee assistance programs for mental health support.

Career Growth

This entry-to-mid-level role is a launchpad for advancement in patient access and support services. Excel here to move into senior coordinator, team lead, or specialized payer navigation positions. Cardinal Health invests in ongoing training, certifications, and leadership development, fostering internal mobility across our nationwide operations.

Why Join Us

Be part of a mission-driven team accelerating access to therapies that transform lives. Work with innovative technologies in a collaborative, high-impact culture. Enjoy work-life balance with remote setup, predictable shifts, and robust support. Cardinal Health values diversity, equity, and inclusion, offering equal opportunities for all qualified candidates nationwide.

Role FAQs

Is this position fully remote?

Yes, 100% remote from anywhere in the US, provided you meet internet and workspace requirements.

What is the work schedule?

Monday-Friday, 10:00am-7:00pm CT, full-time 40 hours/week. Training is 8:00am-5:00pm CST.

Do I need prior healthcare experience?

Preferred but not required; customer service background is key.

What salary can I expect?

Estimated $45,000-$65,000 annually, based on experience and sector benchmarks.

How do I apply?

Submit your resume today for immediate consideration in this nationwide opportunity.