About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, Falcon. The Falcon platform delivers cloud-native protection, detection, and response across endpoints, cloud workloads, identity, and data, empowering customers across all industries to stay secure. Headquartered in Austin, Texas, with a remote-first culture, CrowdStrike fosters flexibility and autonomy, allowing every CrowdStriker to own their career while contributing to a mission that matters.

Role Overview

As a Corporate Account Manager in Tokyo, Japan, you will be the trusted advisor for our existing mid-market customers, ensuring they thrive with CrowdStrike's next-generation endpoint technology. This full-time role focuses on driving high adoption rates, customer satisfaction, and revenue growth through cross-sells and upsells within your accounts. You'll identify key customer management-by-objectives (MBOs), create tailored roadmaps and milestones, and cultivate customer champions. Ideal for consultative sellers from SaaS or security backgrounds, this position demands strong listening skills, communication, curiosity, and creative problem-solving in a high-touch sales environment.

Why This Role Matters

In cybersecurity, customer success directly combats evolving threats. You'll leverage sales methodologies like MEDDIC or Sandler to map customer organizations, decision-makers, and flows, delivering value-based proposals that expand their use of the Falcon platform and safeguard their businesses.

Key Responsibilities

Your day-to-day will involve:

• Serving as the primary point of contact, collaborating with Sales, Customer Success, and Product teams to maximize value from implemented solutions.
• Achieving quarterly quotas for new sales growth in your select customer base through whitespace identification and value-based presentations.
• Acting as a customer advocate, building relationships and creating champions while devising account strategies for expansion.
• Consulting on additional Falcon portfolio solutions, handling escalations, and providing high-touch service.
• Delivering customer feedback to Product Management on feature requests and enhancements.
• Maintaining accurate pipeline management, regular reporting to managers, and staying ahead of market/competitor trends.

Qualifications & Requirements

To succeed, you need:

• 4+ years of high-touch corporate sales experience, preferably in security or SaaS, with a proven track record of quota attainment.
• Technical aptitude, a hunger to learn, and the ability to translate insights into action.
• Exceptional written/verbal communication, negotiation skills, and comfort handling objections from executives and engineers.
• Experience in proposal-based solution selling across multiple products, identifying decision-makers, and influencing through targeted questions and presentations.
• Self-starter mindset, excellent time management, team collaboration, and openness to English communication.
• A competitive spirit, curiosity, and passion for securing customers through cybersecurity.

Preferred Experience

Background in security/SaaS sales, familiarity with CrowdStrike's Falcon platform, or similar enterprise tools is a plus.

Benefits & Perks

CrowdStrike offers market-leading compensation with equity awards, comprehensive wellness programs for physical and mental health, competitive vacation and holidays, paid parental/adoption leaves, and professional development for all. Enjoy a vibrant, remote-first culture with employee networks, geographic groups, volunteer opportunities, and world-class amenities. Certified as a Great Place to Work globally, we prioritize belonging, supporting veterans and those with disabilities through affirmative action.

Career Growth

At CrowdStrike, career ownership is key. Our remote-first culture provides limitless opportunities for advancement, regardless of level. Hone your skills in AI-driven cybersecurity, expand into leadership, or specialize in Falcon innovations. With relentless focus on innovation, you'll grow alongside a team fanatically committed to customers and each other.

Why Join CrowdStrike

Join a mission-driven company redefining security. In Tokyo, contribute to Japan's cybersecurity landscape, protecting businesses from breaches with Falcon's cutting-edge capabilities. Our culture empowers you with autonomy, passion for innovation, and a community-focused ethos. Be part of the future where cybersecurity starts with you—apply now to stop breaches and drive impact.

Role FAQs

Q: Is this role remote? CrowdStrike embraces a remote-first culture, offering flexibility while based in Tokyo.

Q: What sales methodologies are used? MEDDIC, Sandler, or similar to drive customer-centric strategies.

Q: English proficiency required? Yes, no resistance to English for global collaboration.

Q: What's the focus on new business? Quarterly quotas for growth via upsell/cross-sell in existing accounts.

Q: How does Falcon fit in? Central to all customer success, expanding protection across endpoints and beyond.