Role Overview

Coursera is seeking a dynamic and results-oriented Account Lead - Enterprise to join our growing team in the Delhi NCR region of India. As an Account Lead, you will be responsible for the full customer lifecycle, from acquiring new enterprise clients to expanding and renewing existing accounts. You will serve as a strategic advisor to executive stakeholders, building and executing territory and account plans, and running a transparent and repeatable sales process. Collaboration with the Customer Success team is crucial, as is acting as the voice of the customer within Coursera. Your success will be measured by new ARR, renewals, expansion revenue, and forecast accuracy.

In this role, you will have the opportunity to make a significant impact on Coursera's growth in the Indian market. You will work with some of the largest and most innovative companies in the region, helping them to upskill and reskill their employees using Coursera's world-class learning platform. This is a challenging but rewarding role that offers significant opportunities for career advancement.

A Day in the Life of an Account Lead at Coursera

The daily routine of an Account Lead at Coursera is multifaceted and dynamic. Here's a glimpse into what a typical day might look like:

1. Morning (9:00 AM - 12:00 PM):
• Start the day by reviewing your sales pipeline and prioritizing your activities.
• Catch up on industry news and trends to identify potential leads and opportunities.
• Engage in social selling activities on platforms like LinkedIn to connect with prospects.
• Prepare for and conduct initial discovery calls with potential clients to understand their needs and challenges.
2. Afternoon (12:00 PM - 3:00 PM):
• Lunch break and networking with colleagues.
• Develop and deliver compelling presentations and product demonstrations to prospective clients.
• Collaborate with the sales engineering team to tailor solutions to meet specific customer requirements.
• Negotiate pricing and contract terms with clients.
3. Late Afternoon (3:00 PM - 6:00 PM):
• Meet with existing clients to discuss their learning progress and identify opportunities for expansion.
• Work with the Customer Success team to ensure that clients are achieving their desired business outcomes.
• Prepare for and conduct quarterly business reviews (QBRs) with executive stakeholders.
• Update the CRM system with accurate and timely information on sales activities and customer interactions.
4. Evening (6:00 PM onwards):
• Wrap up the day by reviewing your progress and planning for the next day.
• Attend industry events or networking gatherings to generate leads and build relationships.

Why India? The Opportunity in the Delhi NCR Region

India is one of the fastest-growing economies in the world, with a rapidly expanding middle class and a growing demand for skilled workers. The Delhi NCR region, in particular, is a hub for technology, business, and innovation, making it an ideal location for Coursera to expand its presence. Several factors make the Delhi NCR region a strategic location for Coursera:

• Large and Growing Market: Delhi NCR is home to a large number of enterprises across various industries, creating a significant market opportunity for Coursera's enterprise learning solutions.
• Skilled Workforce: The region has a large pool of skilled professionals who are eager to upskill and reskill themselves to stay competitive in the job market.
• Government Support: The Indian government is actively promoting online learning and skills development initiatives, creating a favorable environment for Coursera's growth.
• Technological Infrastructure: Delhi NCR has a well-developed technological infrastructure, including high-speed internet connectivity and widespread adoption of mobile devices, making it easy for learners to access Coursera's platform.

By joining Coursera's team in Delhi NCR, you will have the opportunity to be at the forefront of the online learning revolution in India and make a significant impact on the lives of millions of learners.

Career Path for Account Leads at Coursera

Coursera is committed to providing its employees with opportunities for career growth and development. As an Account Lead, you can progress along several different career paths within the organization:

• Senior Account Lead: With proven success in exceeding sales quotas and managing complex accounts, you can advance to a Senior Account Lead role, where you will be responsible for managing a larger portfolio of accounts and mentoring junior team members.
• Account Manager: Specializing in growing existing business, the Account Manager role requires a deep understanding of customer needs and the ability to navigate complex organizations.
• Sales Manager: As a Sales Manager, you will lead a team of Account Leads, providing coaching, guidance, and support to help them achieve their sales targets.
• Regional Sales Director: In this role, you will be responsible for developing and executing sales strategies for a specific region, managing a team of Sales Managers, and driving revenue growth.
• Leadership Roles: High-performing employees may have opportunities to move into leadership positions within the sales organization or other departments at Coursera.

Coursera also offers a variety of training and development programs to help employees enhance their skills and knowledge and prepare for future career opportunities.

Salary & Benefits: What You Can Expect

Coursera offers a competitive salary and benefits package to attract and retain top talent. The salary for an Account Lead in the Delhi NCR region typically ranges from INR 25,00,000 to INR 55,00,000 per year, depending on experience and qualifications. In addition to base salary, Account Leads are also eligible for performance-based bonuses.

Coursera's benefits package includes:

• Comprehensive health insurance coverage, including medical, dental, and vision.
• Generous paid time off policy, including vacation, sick leave, and holidays.
• Equity participation in a fast-growing company.
• Professional development opportunities, including access to Coursera courses and programs.
• Employee assistance program (EAP) for confidential counseling and support.
• Flexible work arrangements, including remote work options.
• Wellness programs and resources to support employee well-being.
• Parental leave benefits for new parents.
• Retirement savings plan with company matching contributions.
• Employee referral program with bonus incentives.
• Opportunity to work on a mission-driven team that is making a positive impact on education around the world.
• Meal vouchers and transportation allowance.
• Internet and phone bill reimbursement.

Coursera: Education for Everyone

Coursera's mission is to provide universal access to world-class learning. We believe that everyone, regardless of their background or location, should have the opportunity to acquire the skills and knowledge they need to succeed in today's rapidly changing world. Our platform offers a wide range of courses, Specializations, Professional Certificates, and degrees from top universities and institutions around the world.

Coursera is committed to making education more accessible and affordable. We offer a variety of financial aid options, including scholarships and payment plans. We also partner with organizations around the world to provide access to our platform for underserved communities.

By joining Coursera, you will be part of a team that is making a positive impact on the lives of millions of learners around the world.

How to Apply

If you are interested in applying for the Account Lead - Enterprise position at Coursera, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working at Coursera.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Frequently Asked Questions (FAQ)

1. What is Coursera?

Coursera is an online learning platform that offers courses, Specializations, Professional Certificates, and degrees from top universities and institutions around the world.

2. What is the role of an Account Lead at Coursera?

An Account Lead is responsible for acquiring new enterprise clients, expanding and renewing existing accounts, and serving as a strategic advisor to executive stakeholders.

3. What are the key responsibilities of an Account Lead?

Key responsibilities include generating new business pipeline, developing and executing territory plans, driving multi-threaded engagement, meeting sales quotas, and building relationships with clients.

4. What are the qualifications for the Account Lead position?

Qualifications include a bachelor's degree, 5+ years of experience in enterprise sales, a proven track record of meeting sales quotas, and strong communication and interpersonal skills.

5. What is the salary range for the Account Lead position?

The salary range for an Account Lead in the Delhi NCR region typically ranges from INR 25,00,000 to INR 55,00,000 per year.

6. What benefits does Coursera offer?

Coursera offers a comprehensive benefits package, including health insurance, paid time off, equity participation, professional development opportunities, and more.

7. What is the career path for Account Leads at Coursera?

Account Leads can progress to Senior Account Lead, Sales Manager, Regional Sales Director, and other leadership positions within the organization.

8. What is Coursera's mission?

Coursera's mission is to provide universal access to world-class learning.

9. How can I apply for the Account Lead position?

You can submit your resume and cover letter through our online application portal.

10. Is Coursera an equal opportunity employer?

Yes, Coursera is an equal opportunity employer and values diversity at our company.