Enablement Specialist Careers at Coursera - London, United Kingdom | Apply Now!
Coursera
Enablement Specialist Careers at Coursera - London, United Kingdom | Apply Now!
Job Description
Enablement Specialist Careers at Coursera - London, United Kingdom
Coursera is on a mission to provide universal access to world-class learning. Join our team and help us shape the future of education!
About Coursera
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with millions of learners from around the globe. We partner with leading universities and institutions to offer courses, Specializations, and degrees in a variety of subjects.
Why Join Coursera?
At Coursera, you'll be part of a team that is passionate about education and making a difference in the world. We offer a dynamic and challenging work environment with opportunities for growth and development. You'll be able to use your skills and talents to help us achieve our mission of providing access to high-quality education for everyone.
Role Overview
The Enablement Specialist is a crucial role within Coursera's Enterprise Solutions team, focused on empowering the Customer Success (CS) organization. Based in the United Kingdom, this position will be responsible for equipping our Customer Success Managers (CSMs) with the knowledge, skills, processes, and tools they need to drive adoption, retention, and growth amongst our enterprise clients. This role collaborates closely with Customer Success leadership, Product, and RevOps teams to design and execute impactful training programs, implement process improvements, and build valuable resources. You will also serve as a vital link to our APAC and EMEA regions, gathering feedback and ensuring enablement programs meet their specific needs.
Day in the Life of an Enablement Specialist
Imagine starting your day by reviewing feedback from a recent training session on account planning. You analyze the data, identify areas for improvement, and plan a follow-up session to address specific questions. Next, you collaborate with the Product team to understand upcoming features and translate them into easily digestible training materials for the CSMs. You spend the afternoon working on a new QBR (Quarterly Business Review) delivery template, incorporating best practices and ensuring it aligns with Coursera's overall strategy. Finally, you connect with the Regional CS Director in EMEA to discuss upcoming enablement needs and tailor programs to address specific regional challenges. Each day is dynamic, impactful, and focused on enabling the Customer Success team to excel.
Why United Kingdom?
The United Kingdom is a strategic location for this role due to its central position within the EMEA region. Being based in the UK allows for easier collaboration with European clients and teams. The UK also boasts a strong talent pool of professionals with experience in sales enablement and customer success, making it an ideal hub for this function. Furthermore, Coursera has a growing presence in the UK, and this role will play a key part in supporting our expansion efforts in the region.
Career Path at Coursera
Coursera is committed to the growth and development of its employees. The Enablement Specialist role provides a strong foundation for career advancement within the company. Potential career paths include Senior Enablement Specialist, Enablement Manager, or leadership roles within Customer Success or Revenue Operations. Coursera also offers opportunities to move into other departments, such as Product or Marketing, for those seeking a broader range of experiences. We encourage our employees to explore their interests and develop their skills through ongoing training and development programs.
Salary & Benefits
Coursera offers a competitive salary and benefits package for the Enablement Specialist role. The expected salary range for this position in London, United Kingdom is £55,000 to £75,000 per year. In addition to base salary, Coursera offers a comprehensive benefits package that includes:
- Health insurance (medical, dental, and vision)
- Life insurance and disability insurance
- Generous paid time off policy
- 401(k) plan with company match
- Employee stock purchase plan
- Paid parental leave
- Wellness programs
- Employee Assistance Program (EAP)
- Professional development opportunities
- Flexible work arrangements
Education for Everyone
Coursera believes that education is a fundamental right and should be accessible to everyone. We are committed to providing affordable and high-quality learning opportunities to learners around the world. As an employee of Coursera, you will be part of a team that is making a real difference in the lives of others. You will have the opportunity to contribute to our mission of providing universal access to world-class learning.
How to Apply
If you are passionate about education, have a strong background in sales enablement or customer success, and are looking for a challenging and rewarding career, we encourage you to apply for the Enablement Specialist role at Coursera. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
FAQ
- What does an Enablement Specialist do? An Enablement Specialist equips the Customer Success organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth.
- What qualifications are required for this role? A Bachelor's degree in a relevant field and 3+ years of experience in sales enablement, customer success, or training roles are typically required.
- What skills are important for an Enablement Specialist? Strong communication, presentation, interpersonal, and analytical skills are essential.
- What is the salary range for this position? The expected salary range is £55,000 to £75,000 per year in London, United Kingdom.
- What benefits does Coursera offer? Coursera offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans.
- What are the career growth opportunities at Coursera? Coursera offers opportunities for advancement within the Enablement team, Customer Success, Revenue Operations, and other departments.
- What is the work environment like at Coursera? Coursera offers a dynamic and challenging work environment with opportunities for growth and development.
- Does Coursera offer remote work options? Yes, Coursera offers flexible work arrangements, including remote work options.
- How do I apply for this position? Please submit your resume and cover letter through our online application portal.
- What is Coursera's mission? Coursera's mission is to provide universal access to world-class learning.
Locations
- London, United Kingdom
- Remote, United Kingdom (Remote)
Salary
55,000 - 75,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Sales Enablementintermediate
- Customer Successintermediate
- Training & Developmentintermediate
- Curriculum Designintermediate
- Needs Analysisintermediate
- Content Creationintermediate
- Project Managementintermediate
- Stakeholder Managementintermediate
- Communication Skillsintermediate
- Presentation Skillsintermediate
- Learning Management Systems (LMS)intermediate
- E-learning Developmentintermediate
- Coaching & Mentoringintermediate
- Salesforceintermediate
- Data Analysisintermediate
- Revenue Operationsintermediate
- Account Planningintermediate
- Conflict Resolutionintermediate
Required Qualifications
- Bachelor's degree in a relevant field such as Education, Business, or Communications. (experience)
- 3+ years of experience in sales enablement, customer success, or training roles. (experience)
- Proven track record of designing and delivering effective training programs. (experience)
- Strong understanding of customer success methodologies and best practices. (experience)
- Excellent communication, presentation, and interpersonal skills. (experience)
- Experience working with learning management systems (LMS) and e-learning development tools. (experience)
- Ability to analyze data and identify trends to improve enablement programs. (experience)
- Experience working with CRM systems such as Salesforce. (experience)
- Ability to work independently and as part of a team. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Experience in EMEA or APAC regions highly preferred. (experience)
- Experience in SaaS Enablement (experience)
- Project Management Certification (experience)
Responsibilities
- Design and develop role-based curricula for the Customer Success organization, aligning training content to key competencies.
- Conduct needs analysis in partnership with Regional CS Directors to identify competency gaps and create learning paths to close them.
- Own the Customer Success playbook, ensuring it is up-to-date and relevant to the team's needs.
- Create and maintain enablement resources, including training materials, job aids, and best practice guides.
- Deliver training programs through a variety of methods, including in-person workshops, online courses, and webinars.
- Evaluate the effectiveness of enablement programs and make recommendations for improvement.
- Serve as a liaison and field coach in the APAC and EMEA regions, engaging with local sales and customer success management.
- Gather feedback from the field and use it to inform the development of enablement programs.
- Partner with Product and RevOps teams to ensure that the Customer Success organization is equipped with the knowledge and tools they need to succeed.
- Manage the enablement budget and track expenses.
- Stay up-to-date on industry trends and best practices in sales enablement and customer success.
- Develop and maintain relationships with key stakeholders across the organization.
- Onboard new Customer Success team members
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work for a mission-driven company that is making a difference in the world.
- general: Chance to work with a talented and passionate team.
- general: Professional development opportunities to grow your skills and career.
- general: Flexible work arrangements, including remote work options.
- general: Generous paid time off policy.
- general: Health insurance, including medical, dental, and vision coverage.
- general: Life insurance and disability insurance.
- general: 401(k) plan with company match.
- general: Employee stock purchase plan.
- general: Paid parental leave.
- general: Wellness programs
- general: Employee Assistance Program (EAP)
Tags & Categories
Answer 10 quick questions to check your fit for Enablement Specialist Careers at Coursera - London, United Kingdom | Apply Now! @ Coursera.
Related Books and Jobs
Enablement Specialist Careers at Coursera - London, United Kingdom | Apply Now!
Coursera
Enablement Specialist Careers at Coursera - London, United Kingdom | Apply Now!
Job Description
Enablement Specialist Careers at Coursera - London, United Kingdom
Coursera is on a mission to provide universal access to world-class learning. Join our team and help us shape the future of education!
About Coursera
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with millions of learners from around the globe. We partner with leading universities and institutions to offer courses, Specializations, and degrees in a variety of subjects.
Why Join Coursera?
At Coursera, you'll be part of a team that is passionate about education and making a difference in the world. We offer a dynamic and challenging work environment with opportunities for growth and development. You'll be able to use your skills and talents to help us achieve our mission of providing access to high-quality education for everyone.
Role Overview
The Enablement Specialist is a crucial role within Coursera's Enterprise Solutions team, focused on empowering the Customer Success (CS) organization. Based in the United Kingdom, this position will be responsible for equipping our Customer Success Managers (CSMs) with the knowledge, skills, processes, and tools they need to drive adoption, retention, and growth amongst our enterprise clients. This role collaborates closely with Customer Success leadership, Product, and RevOps teams to design and execute impactful training programs, implement process improvements, and build valuable resources. You will also serve as a vital link to our APAC and EMEA regions, gathering feedback and ensuring enablement programs meet their specific needs.
Day in the Life of an Enablement Specialist
Imagine starting your day by reviewing feedback from a recent training session on account planning. You analyze the data, identify areas for improvement, and plan a follow-up session to address specific questions. Next, you collaborate with the Product team to understand upcoming features and translate them into easily digestible training materials for the CSMs. You spend the afternoon working on a new QBR (Quarterly Business Review) delivery template, incorporating best practices and ensuring it aligns with Coursera's overall strategy. Finally, you connect with the Regional CS Director in EMEA to discuss upcoming enablement needs and tailor programs to address specific regional challenges. Each day is dynamic, impactful, and focused on enabling the Customer Success team to excel.
Why United Kingdom?
The United Kingdom is a strategic location for this role due to its central position within the EMEA region. Being based in the UK allows for easier collaboration with European clients and teams. The UK also boasts a strong talent pool of professionals with experience in sales enablement and customer success, making it an ideal hub for this function. Furthermore, Coursera has a growing presence in the UK, and this role will play a key part in supporting our expansion efforts in the region.
Career Path at Coursera
Coursera is committed to the growth and development of its employees. The Enablement Specialist role provides a strong foundation for career advancement within the company. Potential career paths include Senior Enablement Specialist, Enablement Manager, or leadership roles within Customer Success or Revenue Operations. Coursera also offers opportunities to move into other departments, such as Product or Marketing, for those seeking a broader range of experiences. We encourage our employees to explore their interests and develop their skills through ongoing training and development programs.
Salary & Benefits
Coursera offers a competitive salary and benefits package for the Enablement Specialist role. The expected salary range for this position in London, United Kingdom is £55,000 to £75,000 per year. In addition to base salary, Coursera offers a comprehensive benefits package that includes:
- Health insurance (medical, dental, and vision)
- Life insurance and disability insurance
- Generous paid time off policy
- 401(k) plan with company match
- Employee stock purchase plan
- Paid parental leave
- Wellness programs
- Employee Assistance Program (EAP)
- Professional development opportunities
- Flexible work arrangements
Education for Everyone
Coursera believes that education is a fundamental right and should be accessible to everyone. We are committed to providing affordable and high-quality learning opportunities to learners around the world. As an employee of Coursera, you will be part of a team that is making a real difference in the lives of others. You will have the opportunity to contribute to our mission of providing universal access to world-class learning.
How to Apply
If you are passionate about education, have a strong background in sales enablement or customer success, and are looking for a challenging and rewarding career, we encourage you to apply for the Enablement Specialist role at Coursera. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
FAQ
- What does an Enablement Specialist do? An Enablement Specialist equips the Customer Success organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth.
- What qualifications are required for this role? A Bachelor's degree in a relevant field and 3+ years of experience in sales enablement, customer success, or training roles are typically required.
- What skills are important for an Enablement Specialist? Strong communication, presentation, interpersonal, and analytical skills are essential.
- What is the salary range for this position? The expected salary range is £55,000 to £75,000 per year in London, United Kingdom.
- What benefits does Coursera offer? Coursera offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans.
- What are the career growth opportunities at Coursera? Coursera offers opportunities for advancement within the Enablement team, Customer Success, Revenue Operations, and other departments.
- What is the work environment like at Coursera? Coursera offers a dynamic and challenging work environment with opportunities for growth and development.
- Does Coursera offer remote work options? Yes, Coursera offers flexible work arrangements, including remote work options.
- How do I apply for this position? Please submit your resume and cover letter through our online application portal.
- What is Coursera's mission? Coursera's mission is to provide universal access to world-class learning.
Locations
- London, United Kingdom
- Remote, United Kingdom (Remote)
Salary
55,000 - 75,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Sales Enablementintermediate
- Customer Successintermediate
- Training & Developmentintermediate
- Curriculum Designintermediate
- Needs Analysisintermediate
- Content Creationintermediate
- Project Managementintermediate
- Stakeholder Managementintermediate
- Communication Skillsintermediate
- Presentation Skillsintermediate
- Learning Management Systems (LMS)intermediate
- E-learning Developmentintermediate
- Coaching & Mentoringintermediate
- Salesforceintermediate
- Data Analysisintermediate
- Revenue Operationsintermediate
- Account Planningintermediate
- Conflict Resolutionintermediate
Required Qualifications
- Bachelor's degree in a relevant field such as Education, Business, or Communications. (experience)
- 3+ years of experience in sales enablement, customer success, or training roles. (experience)
- Proven track record of designing and delivering effective training programs. (experience)
- Strong understanding of customer success methodologies and best practices. (experience)
- Excellent communication, presentation, and interpersonal skills. (experience)
- Experience working with learning management systems (LMS) and e-learning development tools. (experience)
- Ability to analyze data and identify trends to improve enablement programs. (experience)
- Experience working with CRM systems such as Salesforce. (experience)
- Ability to work independently and as part of a team. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Experience in EMEA or APAC regions highly preferred. (experience)
- Experience in SaaS Enablement (experience)
- Project Management Certification (experience)
Responsibilities
- Design and develop role-based curricula for the Customer Success organization, aligning training content to key competencies.
- Conduct needs analysis in partnership with Regional CS Directors to identify competency gaps and create learning paths to close them.
- Own the Customer Success playbook, ensuring it is up-to-date and relevant to the team's needs.
- Create and maintain enablement resources, including training materials, job aids, and best practice guides.
- Deliver training programs through a variety of methods, including in-person workshops, online courses, and webinars.
- Evaluate the effectiveness of enablement programs and make recommendations for improvement.
- Serve as a liaison and field coach in the APAC and EMEA regions, engaging with local sales and customer success management.
- Gather feedback from the field and use it to inform the development of enablement programs.
- Partner with Product and RevOps teams to ensure that the Customer Success organization is equipped with the knowledge and tools they need to succeed.
- Manage the enablement budget and track expenses.
- Stay up-to-date on industry trends and best practices in sales enablement and customer success.
- Develop and maintain relationships with key stakeholders across the organization.
- Onboard new Customer Success team members
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work for a mission-driven company that is making a difference in the world.
- general: Chance to work with a talented and passionate team.
- general: Professional development opportunities to grow your skills and career.
- general: Flexible work arrangements, including remote work options.
- general: Generous paid time off policy.
- general: Health insurance, including medical, dental, and vision coverage.
- general: Life insurance and disability insurance.
- general: 401(k) plan with company match.
- general: Employee stock purchase plan.
- general: Paid parental leave.
- general: Wellness programs
- general: Employee Assistance Program (EAP)
Tags & Categories
Answer 10 quick questions to check your fit for Enablement Specialist Careers at Coursera - London, United Kingdom | Apply Now! @ Coursera.
Related Books and Jobs