IT Support Specialist I Careers at Coursera - India | Apply Now!
Coursera
IT Support Specialist I Careers at Coursera - India | Apply Now!
Job Description
IT Support Specialist I (UK Shift) Careers at Coursera - India
Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real impact? If so, Coursera is looking for an IT Support Specialist I to join our growing team in India and provide exceptional support during UK shift hours.
About Coursera
Coursera was founded in 2012 with the mission of providing universal access to world-class learning. Today, we are one of the largest online learning platforms globally, with millions of learners worldwide. We partner with top universities and companies to offer a wide range of courses, Specializations, Professional Certificates, and degrees.
At Coursera, we are committed to innovation and are constantly developing new technologies to enhance the learning experience. We are also a socially responsible company, and we are proud to be a certified B Corp.
Why Join Us?
At Coursera, you'll be surrounded by talented and passionate individuals who are dedicated to making a difference in the world. You'll have the opportunity to work on challenging and impactful projects that will help shape the future of education. We also offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Job Overview
As an IT Support Specialist I, you will be responsible for providing first-level IT support to Coursera employees. You will troubleshoot hardware, software, and network issues, manage IT assets, and onboard/offboard employees. You will also provide A/V support for meetings and events. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Role Overview
Coursera’s IT Department is the backbone of our operational efficiency, ensuring that all employees have the tools and technology they need to perform their best work. We are a dynamic and expanding team, playing a crucial role in supporting Coursera’s mission to provide world-class learning opportunities. We're seeking a motivated IT Support Specialist to join our team and help us maintain a seamless and productive technical environment for our staff. This role is ideal for someone who is versatile, detail-oriented, and possesses strong troubleshooting skills. You will be the primary point of contact for managing a wide range of IT requests, from resolving technical issues to administering SaaS applications, managing IT assets, deploying hardware, and supporting user onboarding and offboarding processes. You will also provide A/V support for meetings and events and participate in IT projects.
Day in the Life of an IT Support Specialist I
A typical day for an IT Support Specialist I at Coursera might involve the following:
- Starting your day by reviewing the IT support ticket queue and prioritizing urgent requests.
- Troubleshooting a software issue for an employee who is unable to access a critical application.
- Setting up a new laptop for a newly hired employee, ensuring all necessary software and security configurations are in place.
- Assisting with A/V setup for an important company-wide meeting.
- Responding to emails and chat messages from employees seeking IT assistance.
- Updating IT documentation with new solutions and procedures.
- Collaborating with other IT team members to resolve a complex network issue.
- Participating in a team meeting to discuss ongoing projects and initiatives.
- Managing user accounts in various SaaS applications.
- Conducting a training session for employees on a new IT system or application.
Why India?
India is a vibrant and growing hub for technology and innovation. By joining our team in India, you'll have the opportunity to work alongside talented professionals and contribute to Coursera's mission of providing world-class learning opportunities to learners around the globe. You will also experience the rich culture and diverse perspectives that India has to offer.
Career Path at Coursera
Coursera is committed to providing its employees with opportunities for professional growth and development. As an IT Support Specialist I, you'll have the opportunity to advance your career within the IT department or explore other roles within the company. Some potential career paths include:
- IT Support Specialist II
- Systems Administrator
- Network Engineer
- Security Analyst
- IT Project Manager
Coursera also offers a variety of training and development programs to help employees enhance their skills and knowledge.
Salary & Benefits
The salary for an IT Support Specialist I at Coursera in India ranges from ₹500,000 to ₹900,000 per year. In addition to a competitive salary, Coursera offers a comprehensive benefits package, including:
- Health insurance
- Paid time off
- Employee stock options
- Learning and development stipend
- Wellness programs
- Retirement savings plan
- Employee assistance program
- Generous parental leave policy
Education for Everyone
Coursera is committed to providing access to high-quality education for everyone, regardless of their background or location. As an employee of Coursera, you'll have the opportunity to contribute to this mission and make a positive impact on the lives of learners around the world. We believe that education is a powerful tool for social and economic mobility, and we are dedicated to making it more accessible and affordable for all.
How to Apply
If you are a motivated and passionate IT professional who is looking for a challenging and rewarding career, we encourage you to apply for the IT Support Specialist I position at Coursera. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
FAQ
- What are the working hours for this position?
This position requires working UK shift hours.
- What is the required experience for this role?
A minimum of 2 years of experience in an IT support role is required.
- What are the key skills needed for this position?
Key skills include troubleshooting, SaaS administration, asset management, and hardware deployment.
- What opportunities for professional development are available?
Coursera offers various training and development programs to help employees enhance their skills.
- What is the company culture like at Coursera?
Coursera has a collaborative and mission-driven culture focused on making a positive impact on education.
- Are there opportunities for remote work?
Coursera offers flexible work arrangements, including remote work options.
- What is the interview process like?
The interview process typically includes a phone screening, a technical interview, and a final interview with the hiring manager.
- What benefits does Coursera offer?
Coursera offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
- What is the dress code at Coursera?
Coursera has a casual dress code.
- How does Coursera support diversity and inclusion?
Coursera is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Locations
- Mumbai, Maharashtra, India
- Bangalore, Karnataka, India
- Gurgaon, Haryana, India
Salary
500,000 - 900,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Supportintermediate
- Technical Supportintermediate
- Troubleshootingintermediate
- SaaS Administrationintermediate
- Asset Managementintermediate
- Hardware Deploymentintermediate
- User Onboarding/Offboardingintermediate
- A/V Supportintermediate
- Windows OSintermediate
- Mac OSintermediate
- VDIintermediate
- Help Desk Supportintermediate
- Customer Serviceintermediate
- Problem Solvingintermediate
- Network Troubleshootingintermediate
- Remote Supportintermediate
- Ticketing Systems (e.g., Jira, Zendesk)intermediate
- Endpoint Managementintermediate
- IT Documentationintermediate
- Active Directoryintermediate
- Microsoft Office Suiteintermediate
- Google Workspaceintermediate
- Cybersecurity Awarenessintermediate
- Cloud Computing Basicsintermediate
Required Qualifications
- Bachelor's degree in Information Technology or a related field, or equivalent practical experience. (experience)
- Minimum of 2 years of experience in an IT support role. (experience)
- Proven experience in troubleshooting hardware, software, and network issues. (experience)
- Strong knowledge of Windows and Mac operating systems. (experience)
- Experience with SaaS administration, including user management and configuration. (experience)
- Familiarity with asset management practices and tools. (experience)
- Experience with hardware deployment and user onboarding/offboarding processes. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Strong problem-solving skills and attention to detail. (experience)
- Experience with A/V equipment and support for meetings and events. (experience)
- Willingness to work UK shift hours. (experience)
- Experience with remote support tools. (experience)
Responsibilities
- Provide first-level IT support to Coursera employees, resolving hardware, software, and network issues.
- Manage and prioritize IT support requests through a ticketing system.
- Administer SaaS applications, including user account management and configuration.
- Manage IT assets, including tracking inventory and maintaining accurate records.
- Deploy new hardware and software to employees, ensuring proper installation and configuration.
- Onboard and offboard employees, including creating accounts, assigning permissions, and managing access.
- Provide A/V support for meetings, presentations, and events.
- Troubleshoot network connectivity issues and escalate to appropriate teams as needed.
- Create and maintain IT documentation, including standard operating procedures and troubleshooting guides.
- Collaborate with other IT team members to resolve complex issues and implement new solutions.
- Participate in IT projects, such as system upgrades and new technology deployments.
- Ensure compliance with IT security policies and procedures.
- Provide training to employees on IT systems and applications.
- Manage and maintain VDI environments.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work for a mission-driven company focused on education.
- general: Chance to work with a talented and passionate team.
- general: Professional development opportunities to enhance your IT skills.
- general: Exposure to a wide range of IT technologies and systems.
- general: Opportunity to work on challenging and impactful projects.
- general: Flexible work arrangements, including remote work options.
- general: Health insurance coverage.
- general: Paid time off for vacation, holidays, and sick leave.
- general: Employee stock options.
- general: Learning and development stipend to pursue personal and professional growth.
- general: Wellness programs to support physical and mental health.
- general: Retirement savings plan with company match.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Generous parental leave policy.
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Specialist I Careers at Coursera - India | Apply Now! @ Coursera.
Related Books and Jobs
IT Support Specialist I Careers at Coursera - India | Apply Now!
Coursera
IT Support Specialist I Careers at Coursera - India | Apply Now!
Job Description
IT Support Specialist I (UK Shift) Careers at Coursera - India
Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real impact? If so, Coursera is looking for an IT Support Specialist I to join our growing team in India and provide exceptional support during UK shift hours.
About Coursera
Coursera was founded in 2012 with the mission of providing universal access to world-class learning. Today, we are one of the largest online learning platforms globally, with millions of learners worldwide. We partner with top universities and companies to offer a wide range of courses, Specializations, Professional Certificates, and degrees.
At Coursera, we are committed to innovation and are constantly developing new technologies to enhance the learning experience. We are also a socially responsible company, and we are proud to be a certified B Corp.
Why Join Us?
At Coursera, you'll be surrounded by talented and passionate individuals who are dedicated to making a difference in the world. You'll have the opportunity to work on challenging and impactful projects that will help shape the future of education. We also offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Job Overview
As an IT Support Specialist I, you will be responsible for providing first-level IT support to Coursera employees. You will troubleshoot hardware, software, and network issues, manage IT assets, and onboard/offboard employees. You will also provide A/V support for meetings and events. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Role Overview
Coursera’s IT Department is the backbone of our operational efficiency, ensuring that all employees have the tools and technology they need to perform their best work. We are a dynamic and expanding team, playing a crucial role in supporting Coursera’s mission to provide world-class learning opportunities. We're seeking a motivated IT Support Specialist to join our team and help us maintain a seamless and productive technical environment for our staff. This role is ideal for someone who is versatile, detail-oriented, and possesses strong troubleshooting skills. You will be the primary point of contact for managing a wide range of IT requests, from resolving technical issues to administering SaaS applications, managing IT assets, deploying hardware, and supporting user onboarding and offboarding processes. You will also provide A/V support for meetings and events and participate in IT projects.
Day in the Life of an IT Support Specialist I
A typical day for an IT Support Specialist I at Coursera might involve the following:
- Starting your day by reviewing the IT support ticket queue and prioritizing urgent requests.
- Troubleshooting a software issue for an employee who is unable to access a critical application.
- Setting up a new laptop for a newly hired employee, ensuring all necessary software and security configurations are in place.
- Assisting with A/V setup for an important company-wide meeting.
- Responding to emails and chat messages from employees seeking IT assistance.
- Updating IT documentation with new solutions and procedures.
- Collaborating with other IT team members to resolve a complex network issue.
- Participating in a team meeting to discuss ongoing projects and initiatives.
- Managing user accounts in various SaaS applications.
- Conducting a training session for employees on a new IT system or application.
Why India?
India is a vibrant and growing hub for technology and innovation. By joining our team in India, you'll have the opportunity to work alongside talented professionals and contribute to Coursera's mission of providing world-class learning opportunities to learners around the globe. You will also experience the rich culture and diverse perspectives that India has to offer.
Career Path at Coursera
Coursera is committed to providing its employees with opportunities for professional growth and development. As an IT Support Specialist I, you'll have the opportunity to advance your career within the IT department or explore other roles within the company. Some potential career paths include:
- IT Support Specialist II
- Systems Administrator
- Network Engineer
- Security Analyst
- IT Project Manager
Coursera also offers a variety of training and development programs to help employees enhance their skills and knowledge.
Salary & Benefits
The salary for an IT Support Specialist I at Coursera in India ranges from ₹500,000 to ₹900,000 per year. In addition to a competitive salary, Coursera offers a comprehensive benefits package, including:
- Health insurance
- Paid time off
- Employee stock options
- Learning and development stipend
- Wellness programs
- Retirement savings plan
- Employee assistance program
- Generous parental leave policy
Education for Everyone
Coursera is committed to providing access to high-quality education for everyone, regardless of their background or location. As an employee of Coursera, you'll have the opportunity to contribute to this mission and make a positive impact on the lives of learners around the world. We believe that education is a powerful tool for social and economic mobility, and we are dedicated to making it more accessible and affordable for all.
How to Apply
If you are a motivated and passionate IT professional who is looking for a challenging and rewarding career, we encourage you to apply for the IT Support Specialist I position at Coursera. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
FAQ
- What are the working hours for this position?
This position requires working UK shift hours.
- What is the required experience for this role?
A minimum of 2 years of experience in an IT support role is required.
- What are the key skills needed for this position?
Key skills include troubleshooting, SaaS administration, asset management, and hardware deployment.
- What opportunities for professional development are available?
Coursera offers various training and development programs to help employees enhance their skills.
- What is the company culture like at Coursera?
Coursera has a collaborative and mission-driven culture focused on making a positive impact on education.
- Are there opportunities for remote work?
Coursera offers flexible work arrangements, including remote work options.
- What is the interview process like?
The interview process typically includes a phone screening, a technical interview, and a final interview with the hiring manager.
- What benefits does Coursera offer?
Coursera offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
- What is the dress code at Coursera?
Coursera has a casual dress code.
- How does Coursera support diversity and inclusion?
Coursera is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Locations
- Mumbai, Maharashtra, India
- Bangalore, Karnataka, India
- Gurgaon, Haryana, India
Salary
500,000 - 900,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Supportintermediate
- Technical Supportintermediate
- Troubleshootingintermediate
- SaaS Administrationintermediate
- Asset Managementintermediate
- Hardware Deploymentintermediate
- User Onboarding/Offboardingintermediate
- A/V Supportintermediate
- Windows OSintermediate
- Mac OSintermediate
- VDIintermediate
- Help Desk Supportintermediate
- Customer Serviceintermediate
- Problem Solvingintermediate
- Network Troubleshootingintermediate
- Remote Supportintermediate
- Ticketing Systems (e.g., Jira, Zendesk)intermediate
- Endpoint Managementintermediate
- IT Documentationintermediate
- Active Directoryintermediate
- Microsoft Office Suiteintermediate
- Google Workspaceintermediate
- Cybersecurity Awarenessintermediate
- Cloud Computing Basicsintermediate
Required Qualifications
- Bachelor's degree in Information Technology or a related field, or equivalent practical experience. (experience)
- Minimum of 2 years of experience in an IT support role. (experience)
- Proven experience in troubleshooting hardware, software, and network issues. (experience)
- Strong knowledge of Windows and Mac operating systems. (experience)
- Experience with SaaS administration, including user management and configuration. (experience)
- Familiarity with asset management practices and tools. (experience)
- Experience with hardware deployment and user onboarding/offboarding processes. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Strong problem-solving skills and attention to detail. (experience)
- Experience with A/V equipment and support for meetings and events. (experience)
- Willingness to work UK shift hours. (experience)
- Experience with remote support tools. (experience)
Responsibilities
- Provide first-level IT support to Coursera employees, resolving hardware, software, and network issues.
- Manage and prioritize IT support requests through a ticketing system.
- Administer SaaS applications, including user account management and configuration.
- Manage IT assets, including tracking inventory and maintaining accurate records.
- Deploy new hardware and software to employees, ensuring proper installation and configuration.
- Onboard and offboard employees, including creating accounts, assigning permissions, and managing access.
- Provide A/V support for meetings, presentations, and events.
- Troubleshoot network connectivity issues and escalate to appropriate teams as needed.
- Create and maintain IT documentation, including standard operating procedures and troubleshooting guides.
- Collaborate with other IT team members to resolve complex issues and implement new solutions.
- Participate in IT projects, such as system upgrades and new technology deployments.
- Ensure compliance with IT security policies and procedures.
- Provide training to employees on IT systems and applications.
- Manage and maintain VDI environments.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work for a mission-driven company focused on education.
- general: Chance to work with a talented and passionate team.
- general: Professional development opportunities to enhance your IT skills.
- general: Exposure to a wide range of IT technologies and systems.
- general: Opportunity to work on challenging and impactful projects.
- general: Flexible work arrangements, including remote work options.
- general: Health insurance coverage.
- general: Paid time off for vacation, holidays, and sick leave.
- general: Employee stock options.
- general: Learning and development stipend to pursue personal and professional growth.
- general: Wellness programs to support physical and mental health.
- general: Retirement savings plan with company match.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Generous parental leave policy.
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Specialist I Careers at Coursera - India | Apply Now! @ Coursera.
Related Books and Jobs