Senior Customer Success Manager - India

Join Coursera and play a pivotal role in transforming education globally. As a Senior Customer Success Manager in India, you will be responsible for ensuring the success of our most strategic Coursera for Business customers. This role offers the opportunity to work with leading higher education institutions, driving value and ROI through effective product usage and strong customer relationships.

Role Overview

As a Senior Customer Success Manager, you will serve as a trusted advisor to our enterprise customers, guiding them towards their desired learning outcomes. Your ability to drive account value will be measured by how effectively you promote product usage, manage customer relationships, and help customers articulate the business value tied to learning on the Coursera Enterprise platform. You will handle strategic enterprise customers in the higher education space, crafting high-leverage solutions by bringing together cross-functional teams to drive value and ROI.

Operating in a cross-functional capacity, you will collaborate with teams across Sales, Marketing, Content Strategy, Product and Learner Operations, and Services. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.

A Day in the Life

Here's a glimpse into a typical day for a Senior Customer Success Manager at Coursera:

• Morning: Start your day by reviewing customer health scores and identifying any potential risks or opportunities. Prepare for upcoming customer meetings by reviewing their goals, progress, and challenges.
• Mid-Day: Conduct a cadence call with a customer admin to discuss platform usage, share best practices, and address any questions or concerns. Collaborate with the content strategy team to develop a customized learning plan for a customer's employees.
• Afternoon: Prepare and deliver an executive business review to a customer's leadership team, highlighting the value and ROI of their Coursera investment. Work with the sales team to identify opportunities for account growth and expansion.
• Evening: Follow up on action items from customer meetings and update customer success plans. Stay up-to-date on industry trends and best practices in customer success and online learning.

Why India?

India is a rapidly growing market for online education, with a large and diverse population eager to upskill and reskill. Coursera is committed to providing access to world-class learning opportunities to individuals and institutions across India. By joining our team in India, you will have the opportunity to make a significant impact on the lives of learners across the country and contribute to the growth of the Indian economy.

Career Path at Coursera

Coursera offers a variety of career paths for talented and motivated individuals. As a Senior Customer Success Manager, you can advance your career by taking on increasing levels of responsibility, managing larger and more complex accounts, and mentoring junior team members. You can also explore opportunities in other areas of the company, such as sales, marketing, or product management. We are committed to providing our employees with the resources and support they need to grow and develop their careers.

Salary & Benefits

The salary range for a Senior Customer Success Manager in India is typically between ₹2,500,000 and ₹4,500,000 per year, depending on experience and qualifications. In addition to a competitive salary, Coursera offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Retirement savings plan
• Professional development opportunities
• Flexible work arrangements
• Stock options

Education for Everyone

Coursera's mission is to provide universal access to world-class learning. We believe that everyone should have the opportunity to acquire the skills and knowledge they need to succeed in today's rapidly changing world. That's why we partner with leading universities and institutions to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. We are committed to making education more accessible, affordable, and relevant to the needs of learners around the world.

How to Apply

If you are passionate about education and customer success, and you are looking for a challenging and rewarding opportunity, we encourage you to apply for the Senior Customer Success Manager position at Coursera. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is Coursera?
   Coursera is an online learning platform that offers courses, Specializations, Professional Certificates, and degrees from leading universities and institutions around the world.
2. What is Coursera for Business?
   Coursera for Business is Coursera's enterprise learning platform, which helps companies upskill and reskill their employees in high-demand fields.
3. What is the role of a Senior Customer Success Manager?
   The Senior Customer Success Manager is responsible for ensuring the success of Coursera's strategic enterprise customers by serving as a trusted advisor and guiding them towards their desired learning outcomes.
4. What are the key responsibilities of a Senior Customer Success Manager?
   The key responsibilities include owning strategic customer relationships, driving product usage, managing customer relationships, and helping customers articulate the business value tied to learning on the Coursera Enterprise platform.
5. What qualifications are required for this role?
   The required qualifications include a Bachelor's degree in Business Administration, Education, or a related field, and 5+ years of experience in customer success, account management, or a similar role.
6. What skills are important for a Senior Customer Success Manager?
   Important skills include customer relationship management, strategic account management, executive communication, and value realization.
7. What is the salary range for this role?
   The salary range for a Senior Customer Success Manager in India is typically between ₹2,500,000 and ₹4,500,000 per year.
8. What benefits does Coursera offer?
   Coursera offers a comprehensive benefits package, including health insurance, paid time off, and a retirement savings plan.
9. What is the career path for a Senior Customer Success Manager at Coursera?
   As a Senior Customer Success Manager, you can advance your career by taking on increasing levels of responsibility, managing larger and more complex accounts, and mentoring junior team members.
10. How do I apply for this role?
    To apply, please submit your resume and cover letter through our online application portal.