Customer Engagement & Training Careers at Crusoe - Sunnyvale, CA | Apply Now!
Crusoe
Customer Engagement & Training Careers at Crusoe - Sunnyvale, CA | Apply Now!
Job Description
Crusoe: Customer Engagement & Training Specialist
About Crusoe
Crusoe is on a mission to accelerate the abundance of energy and intelligence. We are building the future of compute infrastructure, enabling ambitious AI innovation at scale, speed, and with sustainability at its core. Join us as we drive the AI revolution with sustainable technology.
About the Role
As a Customer Engagement & Training Specialist at Crusoe, you will play a crucial role in ensuring our customers get the most value from Crusoe Cloud. You will be responsible for proactively engaging with customers, providing comprehensive training on existing and new features, and identifying opportunities for upselling. Your work will directly impact customer satisfaction, product development, and sales strategies. You will also serve as a vital link between our customers and the product team, channeling user feedback to drive improvements and innovations.
A Day in the Life
Here's a glimpse into a typical day for a Customer Engagement & Training Specialist at Crusoe:
- Morning: Review customer feedback and support tickets. Plan the day's training sessions and content creation activities.
- Mid-day: Conduct a live training session on a new Crusoe Cloud feature. Answer customer questions and troubleshoot issues.
- Afternoon: Collaborate with the product team to discuss customer feedback and potential product enhancements. Create a blog post or a technical guide based on customer inquiries.
- Late Afternoon: Prepare a Proof of Concept (POC) guide for the sales team, highlighting enterprise-grade features.
Why Sunnyvale, CA?
Sunnyvale, California, is at the heart of Silicon Valley, offering a vibrant ecosystem for technology and innovation. Being based in Sunnyvale provides unparalleled access to industry events, networking opportunities, and a highly skilled talent pool. This location enables you to stay at the forefront of technological advancements and collaborate with leading experts in the field.
Career Path
At Crusoe, we believe in fostering career growth and providing opportunities for advancement. As a Customer Engagement & Training Specialist, you can progress along several paths:
- Senior Customer Engagement Specialist: Lead customer engagement initiatives and mentor junior team members.
- Product Marketing Manager: Leverage your customer insights to drive product marketing strategies.
- Customer Success Manager: Focus on building long-term relationships with key customers and ensuring their success with Crusoe Cloud.
Salary & Benefits
Crusoe offers a competitive salary and a comprehensive benefits package, including:
- Industry competitive pay (Estimated: $120,000 - $180,000 annually)
- Restricted Stock Units in a fast-growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
Crusoe Culture
Crusoe is committed to building a culture of innovation, collaboration, and sustainability. We value teamwork, open communication, and a passion for solving complex challenges. Our team members are driven, creative, and dedicated to making a positive impact on the world.
How to Apply
If you are excited about the opportunity to join Crusoe and contribute to the AI revolution, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and skills through our online application portal.
Frequently Asked Questions (FAQ)
- What is Crusoe's mission?
Crusoe's mission is to accelerate the abundance of energy and intelligence by building the future of compute infrastructure.
- What does a Customer Engagement & Training Specialist do?
A Customer Engagement & Training Specialist engages with customers, provides training on Crusoe Cloud features, and gathers feedback to improve the product.
- What skills are required for this role?
Key skills include Kubernetes mastery, proficiency with Terraform and Helm, strong communication skills, and experience in customer engagement.
- What benefits does Crusoe offer?
Crusoe offers competitive pay, stock options, health insurance, paid parental leave, 401(k) matching, and more.
- What is the career path for this role?
Potential career paths include Senior Customer Engagement Specialist, Product Marketing Manager, and Customer Success Manager.
- What is the work environment like at Crusoe?
Crusoe fosters a culture of innovation, collaboration, and sustainability.
- How can I apply for this position?
You can apply by submitting your resume and cover letter through our online application portal.
- What is the salary range for this role?
The estimated salary range is $120,000 - $180,000 annually.
- Why is Sunnyvale a good location for this role?
Sunnyvale is at the heart of Silicon Valley, offering access to industry events, networking opportunities, and a skilled talent pool.
- What opportunities are there for professional development?
Crusoe offers tuition reimbursement and other professional development opportunities to help you grow your skills.
Locations
- Sunnyvale, California, United States
Salary
132,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Kubernetesintermediate
- K8s internalsintermediate
- API serversintermediate
- namespacesintermediate
- RBACintermediate
- multi-tenancyintermediate
- Terraformintermediate
- Helmintermediate
- AWS/EKSintermediate
- Azureintermediate
- GCPintermediate
- DevContainer standardsintermediate
- CLI tool developmentintermediate
- DevPodintermediate
- Knativeintermediate
- Tektonintermediate
- OpenStackintermediate
- Content Creationintermediate
- Technical writingintermediate
- Video productionintermediate
- Webinar demosintermediate
- Community advocacyintermediate
- Product strategyintermediate
- Sales enablementintermediate
- Proof of Concept (POC)intermediate
- Customer engagementintermediate
- Customer trainingintermediate
Required Qualifications
- Deep understanding of K8s internals, including API servers, namespaces, RBAC, and multi-tenancy. (experience)
- Proficiency with Terraform, Helm, and working with cloud providers (AWS/EKS, Azure, GCP). (experience)
- Strong familiarity with DevContainer standards, CLI tool development, and local-to-cloud development workflows (DevPod). (experience)
- A history of contributing to or advocating for open-source projects (e.g., Knative, Tekton, or OpenStack). (experience)
- Ability to take a complex topic (like Virtual Kubernetes Clusters) and make it understandable for both a C-level executive and a Junior DevOps engineer. (experience)
- Experience working in high-growth startup environments where you need to manage your own content calendar and laboratory environments. (experience)
- Experience in customer engagement and training. (experience)
- Strong communication and presentation skills. (experience)
- Ability to create technical content, including blog posts, whitepapers, and technical guides. (experience)
- Experience with video and demo creation. (experience)
- Experience representing a company at industry events. (experience)
Responsibilities
- Produce high-quality technical content including blog posts (The New Stack, company blog), whitepapers, and technical guides focused on Kubernetes architecture.
- Script, record, and produce technical How-To videos, feature deep-dives, and webinar demos (e.g., vCluster Tips series).
- Represent the company at major industry events (KubeCon, FOSSY, etc.) as a speaker and subject matter expert.
- Act as a bridge between the community and the product team. Use your hands-on experience with the tool to provide feedback on UX, documentation, and feature roadmap.
- Build and maintain reference architectures and sandbox examples on GitHub showing how our tools integrate with the wider CNCF landscape (ArgoCD, Rancher, EKS, KubeVirt).
- Create Proof of Concept (POC) guides and technical decks to help the sales team explain enterprise-grade features (e.g., vCluster Platform, Snapshot/Restore, Sleep Mode).
- Engage customers proactively and provide training on current features, new features, and upsell on features that they may not be using.
- Work with customers to understand what they are interested in to help guide the product team with user feedback.
- Work with customers to understand what sold them on Crusoe so that we focus on those areas in Customer Experience to land new customers.
- Maintain up-to-date knowledge of Crusoe Cloud features and capabilities.
- Develop and deliver training programs to customers.
- Gather customer feedback and provide it to the product team.
Benefits
- general: Industry competitive pay
- general: Restricted Stock Units in a fast growing, well-funded technology company
- general: Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- general: Employer contributions to HSA accounts
- general: Paid Parental Leave
- general: Paid life insurance, short-term and long-term disability
- general: Teladoc
- general: 401(k) with a 100% match up to 4% of salary
- general: Generous paid time off and holiday schedule
- general: Cell phone reimbursement
- general: Tuition reimbursement
- general: Subscription to the Calm app
- general: Professional development opportunities
- general: Opportunity to work on cutting-edge technology
- general: Collaborative and supportive work environment
Tags & Categories
Answer 10 quick questions to check your fit for Customer Engagement & Training Careers at Crusoe - Sunnyvale, CA | Apply Now! @ Crusoe.
Related Books and Jobs
Customer Engagement & Training Careers at Crusoe - Sunnyvale, CA | Apply Now!
Crusoe
Customer Engagement & Training Careers at Crusoe - Sunnyvale, CA | Apply Now!
Job Description
Crusoe: Customer Engagement & Training Specialist
About Crusoe
Crusoe is on a mission to accelerate the abundance of energy and intelligence. We are building the future of compute infrastructure, enabling ambitious AI innovation at scale, speed, and with sustainability at its core. Join us as we drive the AI revolution with sustainable technology.
About the Role
As a Customer Engagement & Training Specialist at Crusoe, you will play a crucial role in ensuring our customers get the most value from Crusoe Cloud. You will be responsible for proactively engaging with customers, providing comprehensive training on existing and new features, and identifying opportunities for upselling. Your work will directly impact customer satisfaction, product development, and sales strategies. You will also serve as a vital link between our customers and the product team, channeling user feedback to drive improvements and innovations.
A Day in the Life
Here's a glimpse into a typical day for a Customer Engagement & Training Specialist at Crusoe:
- Morning: Review customer feedback and support tickets. Plan the day's training sessions and content creation activities.
- Mid-day: Conduct a live training session on a new Crusoe Cloud feature. Answer customer questions and troubleshoot issues.
- Afternoon: Collaborate with the product team to discuss customer feedback and potential product enhancements. Create a blog post or a technical guide based on customer inquiries.
- Late Afternoon: Prepare a Proof of Concept (POC) guide for the sales team, highlighting enterprise-grade features.
Why Sunnyvale, CA?
Sunnyvale, California, is at the heart of Silicon Valley, offering a vibrant ecosystem for technology and innovation. Being based in Sunnyvale provides unparalleled access to industry events, networking opportunities, and a highly skilled talent pool. This location enables you to stay at the forefront of technological advancements and collaborate with leading experts in the field.
Career Path
At Crusoe, we believe in fostering career growth and providing opportunities for advancement. As a Customer Engagement & Training Specialist, you can progress along several paths:
- Senior Customer Engagement Specialist: Lead customer engagement initiatives and mentor junior team members.
- Product Marketing Manager: Leverage your customer insights to drive product marketing strategies.
- Customer Success Manager: Focus on building long-term relationships with key customers and ensuring their success with Crusoe Cloud.
Salary & Benefits
Crusoe offers a competitive salary and a comprehensive benefits package, including:
- Industry competitive pay (Estimated: $120,000 - $180,000 annually)
- Restricted Stock Units in a fast-growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
Crusoe Culture
Crusoe is committed to building a culture of innovation, collaboration, and sustainability. We value teamwork, open communication, and a passion for solving complex challenges. Our team members are driven, creative, and dedicated to making a positive impact on the world.
How to Apply
If you are excited about the opportunity to join Crusoe and contribute to the AI revolution, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and skills through our online application portal.
Frequently Asked Questions (FAQ)
- What is Crusoe's mission?
Crusoe's mission is to accelerate the abundance of energy and intelligence by building the future of compute infrastructure.
- What does a Customer Engagement & Training Specialist do?
A Customer Engagement & Training Specialist engages with customers, provides training on Crusoe Cloud features, and gathers feedback to improve the product.
- What skills are required for this role?
Key skills include Kubernetes mastery, proficiency with Terraform and Helm, strong communication skills, and experience in customer engagement.
- What benefits does Crusoe offer?
Crusoe offers competitive pay, stock options, health insurance, paid parental leave, 401(k) matching, and more.
- What is the career path for this role?
Potential career paths include Senior Customer Engagement Specialist, Product Marketing Manager, and Customer Success Manager.
- What is the work environment like at Crusoe?
Crusoe fosters a culture of innovation, collaboration, and sustainability.
- How can I apply for this position?
You can apply by submitting your resume and cover letter through our online application portal.
- What is the salary range for this role?
The estimated salary range is $120,000 - $180,000 annually.
- Why is Sunnyvale a good location for this role?
Sunnyvale is at the heart of Silicon Valley, offering access to industry events, networking opportunities, and a skilled talent pool.
- What opportunities are there for professional development?
Crusoe offers tuition reimbursement and other professional development opportunities to help you grow your skills.
Locations
- Sunnyvale, California, United States
Salary
132,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Kubernetesintermediate
- K8s internalsintermediate
- API serversintermediate
- namespacesintermediate
- RBACintermediate
- multi-tenancyintermediate
- Terraformintermediate
- Helmintermediate
- AWS/EKSintermediate
- Azureintermediate
- GCPintermediate
- DevContainer standardsintermediate
- CLI tool developmentintermediate
- DevPodintermediate
- Knativeintermediate
- Tektonintermediate
- OpenStackintermediate
- Content Creationintermediate
- Technical writingintermediate
- Video productionintermediate
- Webinar demosintermediate
- Community advocacyintermediate
- Product strategyintermediate
- Sales enablementintermediate
- Proof of Concept (POC)intermediate
- Customer engagementintermediate
- Customer trainingintermediate
Required Qualifications
- Deep understanding of K8s internals, including API servers, namespaces, RBAC, and multi-tenancy. (experience)
- Proficiency with Terraform, Helm, and working with cloud providers (AWS/EKS, Azure, GCP). (experience)
- Strong familiarity with DevContainer standards, CLI tool development, and local-to-cloud development workflows (DevPod). (experience)
- A history of contributing to or advocating for open-source projects (e.g., Knative, Tekton, or OpenStack). (experience)
- Ability to take a complex topic (like Virtual Kubernetes Clusters) and make it understandable for both a C-level executive and a Junior DevOps engineer. (experience)
- Experience working in high-growth startup environments where you need to manage your own content calendar and laboratory environments. (experience)
- Experience in customer engagement and training. (experience)
- Strong communication and presentation skills. (experience)
- Ability to create technical content, including blog posts, whitepapers, and technical guides. (experience)
- Experience with video and demo creation. (experience)
- Experience representing a company at industry events. (experience)
Responsibilities
- Produce high-quality technical content including blog posts (The New Stack, company blog), whitepapers, and technical guides focused on Kubernetes architecture.
- Script, record, and produce technical How-To videos, feature deep-dives, and webinar demos (e.g., vCluster Tips series).
- Represent the company at major industry events (KubeCon, FOSSY, etc.) as a speaker and subject matter expert.
- Act as a bridge between the community and the product team. Use your hands-on experience with the tool to provide feedback on UX, documentation, and feature roadmap.
- Build and maintain reference architectures and sandbox examples on GitHub showing how our tools integrate with the wider CNCF landscape (ArgoCD, Rancher, EKS, KubeVirt).
- Create Proof of Concept (POC) guides and technical decks to help the sales team explain enterprise-grade features (e.g., vCluster Platform, Snapshot/Restore, Sleep Mode).
- Engage customers proactively and provide training on current features, new features, and upsell on features that they may not be using.
- Work with customers to understand what they are interested in to help guide the product team with user feedback.
- Work with customers to understand what sold them on Crusoe so that we focus on those areas in Customer Experience to land new customers.
- Maintain up-to-date knowledge of Crusoe Cloud features and capabilities.
- Develop and deliver training programs to customers.
- Gather customer feedback and provide it to the product team.
Benefits
- general: Industry competitive pay
- general: Restricted Stock Units in a fast growing, well-funded technology company
- general: Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- general: Employer contributions to HSA accounts
- general: Paid Parental Leave
- general: Paid life insurance, short-term and long-term disability
- general: Teladoc
- general: 401(k) with a 100% match up to 4% of salary
- general: Generous paid time off and holiday schedule
- general: Cell phone reimbursement
- general: Tuition reimbursement
- general: Subscription to the Calm app
- general: Professional development opportunities
- general: Opportunity to work on cutting-edge technology
- general: Collaborative and supportive work environment
Tags & Categories
Answer 10 quick questions to check your fit for Customer Engagement & Training Careers at Crusoe - Sunnyvale, CA | Apply Now! @ Crusoe.
Related Books and Jobs