Customer Engagement & Training Role at Crusoe in Sunnyvale, CA

Crusoe Energy Systems is on a mission to align the future of energy with the future of computing. By deploying innovative technologies that reduce both the cost and the environmental impact of energy-intensive computing, we are paving the way for a more sustainable and prosperous future. We are looking for a talented and passionate Customer Engagement & Training Specialist to join our growing team in Sunnyvale, CA.

Role Overview

As a Customer Engagement & Training Specialist, you will be responsible for ensuring that our customers are successful in using Crusoe Cloud. You will play a critical role in engaging with customers, providing training on our platform's features, gathering feedback for product development, and identifying opportunities for upselling. Your expertise in Kubernetes, cloud infrastructure, and open-source technologies will be essential in helping customers maximize the value of Crusoe Cloud.

A Day in the Life

Your day will be dynamic and varied, involving a mix of customer interaction, content creation, and technical problem-solving. Here's a glimpse of what you can expect:

• Customer Engagement: Proactively reach out to customers to understand their needs, provide support, and share best practices.
• Training Sessions: Conduct live and virtual training sessions to educate customers on new features, product updates, and advanced use cases.
• Content Creation: Develop high-quality technical content, including blog posts, whitepapers, and video tutorials, to help customers better understand and utilize Crusoe Cloud.
• Product Feedback: Gather customer feedback and relay it to the product team to help shape the future of Crusoe Cloud.
• Sales Enablement: Create Proof-of-Concept (POC) guides and technical decks to support the sales team in demonstrating the value of Crusoe Cloud to potential customers.
• Community Involvement: Represent Crusoe at industry events, conferences, and meetups to build relationships with customers and promote our platform.

Why Sunnyvale, CA?

Sunnyvale, CA, is located in the heart of Silicon Valley, a global hub for technology and innovation. Being based in Sunnyvale offers several advantages:

• Access to Talent: Sunnyvale is home to a large pool of highly skilled engineers, developers, and technology professionals.
• Networking Opportunities: The city hosts numerous industry events, conferences, and meetups, providing ample opportunities to connect with peers, partners, and potential customers.
• Innovation Ecosystem: Sunnyvale is at the forefront of technological innovation, with a thriving ecosystem of startups, established tech companies, and research institutions.
• Quality of Life: Sunnyvale offers a high quality of life, with excellent schools, parks, and recreational opportunities.

Career Path

This Customer Engagement & Training role offers a strong career path within Crusoe. You can progress into roles with increasing responsibility in customer success, product management, or technical leadership. The experience gained in this role will provide a solid foundation for a variety of career opportunities within the company.

Salary & Benefits

Crusoe offers a competitive salary and benefits package, including:

• Industry competitive pay, commensurate with experience and qualifications. Based on similar roles in Sunnyvale, CA, we estimate a salary range of $130,000 - $180,000 per year.
• Restricted Stock Units (RSUs) in a fast-growing, well-funded technology company.
• Comprehensive health insurance options, including HDHP and PPO plans, vision, and dental coverage for you and your dependents.
• Employer contributions to Health Savings Accounts (HSAs).
• Generous Paid Parental Leave.
• Company-paid life insurance, short-term disability, and long-term disability coverage.
• Access to Teladoc services for convenient virtual healthcare.
• 401(k) retirement plan with a 100% match up to 4% of your salary.
• Generous paid time off and holiday schedule.
• Cell phone reimbursement.
• Tuition reimbursement for eligible education and training programs.
• Subscription to the Calm app for mindfulness and mental wellness.

Crusoe Culture

At Crusoe, we foster a culture of innovation, collaboration, and continuous learning. We value our employees and provide them with opportunities to grow and develop their skills. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply

If you are a passionate and driven individual with a strong technical background and a desire to help customers succeed, we encourage you to apply for this Customer Engagement & Training role. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of this role? The key responsibilities include engaging and training customers, creating technical content, gathering product feedback, and supporting the sales team.
2. What qualifications are required for this role? The ideal candidate will have a deep understanding of Kubernetes, proficiency with Terraform and Helm, experience with cloud providers, and excellent communication skills.
3. What is the career path for this role? This role offers a strong career path within Crusoe, with opportunities to progress into roles in customer success, product management, or technical leadership.
4. What is the salary range for this role? While the exact salary will depend on experience and qualifications, we estimate a range of $130,000 - $180,000 per year based on similar roles in Sunnyvale, CA.
5. What benefits does Crusoe offer? Crusoe offers a comprehensive benefits package, including health insurance, RSUs, paid time off, and a 401(k) plan.
6. What is the company culture like at Crusoe? Crusoe fosters a culture of innovation, collaboration, and continuous learning. We value our employees and provide them with opportunities to grow and develop their skills.
7. How can I apply for this role? Please submit your resume and cover letter through our online application portal.
8. What is Crusoe's mission? Crusoe's mission is to align the future of energy with the future of computing.
9. Where is the Crusoe office located in Sunnyvale? The specific office address will be provided during the interview process. Generally, it is located in the heart of Silicon Valley.
10. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a technical interview with members of the team.