Role Overview: Senior Cloud Support Engineer at Crusoe

Crusoe Energy Systems is on a mission to align the future of energy with the future of computing. As a Senior Cloud Support Engineer in our Dublin, Ireland office, you'll be at the forefront of this mission, providing critical technical support for Crusoe Cloud, our sustainable and low-cost GPU compute power platform. You'll be empowering our customers to make groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology, all while contributing to a more sustainable future.

This role offers a unique opportunity to work with cutting-edge technologies, collaborate with a talented team, and make a real impact on the world. If you're a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values, we encourage you to apply.

A Day in the Life of a Senior Cloud Support Engineer

Your day will be dynamic and varied, focused on ensuring our customers have a seamless experience with Crusoe Cloud. Here's a glimpse of what you can expect:

• Morning: Start your day by reviewing open Zendesk tickets and prioritizing urgent requests. Respond to customer inquiries, providing timely and effective solutions to technical issues. Participate in alert triage and prepare for any scheduled maintenance windows.
• Mid-day: Collaborate with SRE, Networking, and Storage teams to troubleshoot complex issues and identify root causes. Work on developing knowledge base documentation and standard operating procedures (SOPs) to improve efficiency and knowledge sharing.
• Afternoon: Participate in node delivery testing to ensure the quality and reliability of our infrastructure. Contribute to onboarding and training materials for new customers and internal teams. Participate in on-call rotation as scheduled.
• Ongoing: Continuously improve your technical skills and knowledge of Crusoe Cloud technologies. Stay up-to-date on the latest industry trends and best practices. Contribute to a positive and collaborative team environment.

Why Dublin, Ireland?

Dublin is a vibrant and thriving city with a rich history and culture. It's a major hub for technology and innovation, attracting top talent from around the world. Crusoe's Dublin office offers a fantastic opportunity to live and work in a dynamic and exciting environment. You'll be surrounded by world-class universities, research institutions, and other technology companies, providing ample opportunities for professional development and networking.

Moreover, Ireland has strong sustainability initiatives making it an ideal base for a company focused on sustainable computing solutions like Crusoe.

Career Path

At Crusoe, we are committed to providing our employees with opportunities for growth and development. As a Senior Cloud Support Engineer, you'll have the opportunity to advance your career in a variety of directions. You could move into a more specialized role within the Cloud Support team, such as a subject matter expert in a particular technology. You could also pursue a career path in SRE, Networking, or Storage. We provide ongoing training and development opportunities to help you achieve your career goals.

Salary & Benefits

The estimated salary range for this position in Dublin, Ireland is $75,000 - $110,000 USD annually, depending on experience and qualifications. Actual compensation may vary based on factors such as skills, education, and geographic location. We also offer a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities
• And more!

Crusoe Culture

Crusoe is a fast-paced, innovative company with a strong commitment to our values. We are passionate about our mission to accelerate the abundance of energy and intelligence and we are looking for talented individuals who share our passion. We believe in creating a collaborative and supportive work environment where everyone can thrive. We encourage our employees to be creative, take risks, and challenge the status quo.

How to Apply

If you are interested in joining our team, please submit your application online through our careers page. Be sure to include a resume and cover letter highlighting your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

1. What is Crusoe's mission?

   Crusoe's mission is to accelerate the abundance of energy and intelligence.

2. What does Crusoe Cloud do?

   Crusoe Cloud provides sustainable, low-cost GPU compute power for AI/ML, physics simulations, and computational biology.

3. What are the key responsibilities of a Senior Cloud Support Engineer?

   Providing technical support, troubleshooting issues, managing alerts, collaborating with other teams, and developing documentation.

4. What qualifications are required for this role?

   A bachelor's degree in IT, Computer Science, Engineering, or related field, or equivalent experience, along with strong technical skills and customer service experience.

5. What is the work environment like at Crusoe?

   Fast-paced, innovative, collaborative, and supportive.

6. What are the career growth opportunities at Crusoe?

   Opportunities to advance into specialized roles within Cloud Support, SRE, Networking, or Storage.

7. What is the salary range for this position?

   Estimated $75,000 - $110,000 USD annually, depending on experience and qualifications.

8. What benefits does Crusoe offer?

   Health insurance, paid time off, retirement plan, and professional development opportunities.

9. Where is the Dublin office located?

   Specific location details will be provided during the interview process.

10. How can I learn more about Crusoe?

    Visit our website at [Crusoe website address] to learn more about our mission, values, and technologies.