Incident Manager - Crusoe Energy Systems

Role Overview

The Incident Manager at Crusoe Energy Systems plays a pivotal role in ensuring the reliability and stability of our infrastructure and services. This position is responsible for leading the response to high-visibility incidents, minimizing downtime, and driving improvements to prevent future occurrences. The Incident Manager will work closely with engineering, product, and customer support teams to resolve technical challenges, communicate effectively with stakeholders, and maintain customer trust. A key focus will be on leveraging data analytics to identify trends and implement proactive measures that enhance system resiliency and overall customer experience.

A Day in the Life

As an Incident Manager, your day will be dynamic and multifaceted. You might start by reviewing incident reports from the previous day to identify recurring issues or potential risks. Then you may lead a post-incident review meeting to analyze a recent outage, determine the root cause, and develop an action plan to prevent it from happening again. You could spend time collaborating with engineers to troubleshoot a complex technical problem impacting a customer’s HPC infrastructure. You will also be involved in creating and delivering training materials to empower customers to better utilize our solutions. Throughout the day, you will maintain open communication with internal teams and external stakeholders, providing updates on ongoing incidents and ensuring everyone is aligned on the resolution strategy.

Why Dublin, Ireland?

Dublin offers a vibrant tech scene, making it an ideal location for Crusoe to attract top talent. The city has a strong presence of leading technology companies, a skilled workforce, and a supportive ecosystem for innovation. Additionally, Dublin provides excellent connectivity to other parts of Europe, making it easier to collaborate with international teams and customers. The city's high quality of life, cultural attractions, and access to outdoor activities make it an attractive place for professionals to live and work.

Career Path

Crusoe Energy Systems is committed to providing opportunities for growth and advancement within the company. An Incident Manager can advance their career by taking on more complex and challenging incident management responsibilities, leading larger and more critical incident response teams. They could also move into related roles such as Reliability Engineering, Site Reliability Engineering (SRE), or Customer Success Management. Furthermore, they could specialize in a specific technology area, such as Kubernetes or distributed training, to become a subject matter expert. Continuous learning and professional development are encouraged at Crusoe, providing employees with the tools and resources they need to advance their careers.

Salary and Benefits

Crusoe Energy Systems offers a competitive salary and benefits package to attract and retain top talent. The salary for an Incident Manager in Dublin, Ireland, typically ranges from $90,000 to $140,000 per year, depending on experience and qualifications. In addition to salary, Crusoe provides a comprehensive benefits package that includes health insurance, paid time off, retirement plan, stock options, life insurance, disability insurance, wellness programs, and employee assistance programs. These benefits are designed to support employees' physical, financial, and emotional well-being.

Crusoe Culture

Crusoe Energy Systems fosters a culture of innovation, collaboration, and sustainability. We are committed to solving some of the world’s most pressing energy and environmental challenges by developing cutting-edge solutions that accelerate the abundance of energy and intelligence. Our team is passionate about making a positive impact on the world, and we are looking for like-minded individuals to join us. We value diversity, inclusivity, and open communication, and we strive to create a workplace where everyone feels valued and respected. We encourage employees to think outside the box, challenge the status quo, and take ownership of their work.

How to Apply

To apply for the Incident Manager position at Crusoe Energy Systems, please submit your resume and cover letter through our online application portal. In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining our team. We are looking for candidates who are passionate about incident management, have a strong technical background, and are committed to providing exceptional customer service. We will review applications on a rolling basis and contact qualified candidates for an interview.

FAQ

1. What is the primary responsibility of an Incident Manager at Crusoe? The primary responsibility is to lead incident responses for high-visibility issues, minimize disruption to customer operations, and ensure rapid and effective resolution of technical challenges.
2. What technical skills are essential for this role? Essential technical skills include strong experience with Linux, Virtualization, Kubernetes, and a solid understanding of the TCP/IP stack and Infrastructure-as-Code (IaC) practices.
3. What kind of experience is required for this position? The position requires 4-5 years of customer-facing experience and 3-5+ years of experience in a team leadership role, acting as a liaison with external/internal customers.
4. Are certifications required for this role? NVIDIA, Linux, and Kubernetes certifications are strongly preferred to demonstrate a deep understanding of the products our CSEs and CSMs support.
5. What is the work environment like at Crusoe? Crusoe fosters a culture of innovation, collaboration, and sustainability, with a commitment to solving energy and environmental challenges.
6. What opportunities are there for career growth at Crusoe? Crusoe is committed to providing opportunities for growth and advancement within the company, with potential career paths including Reliability Engineering, SRE, or Customer Success Management.
7. What benefits does Crusoe offer? Crusoe offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, stock options, and wellness programs.
8. How does the Incident Manager contribute to customer success? The Incident Manager acts as a key technical resource, helping CSEs and CSMs understand and resolve complex product issues, and ensuring a superior customer experience during incidents.
9. What is Crusoe's mission? Crusoe's mission is to accelerate the abundance of energy and intelligence by crafting the engine that powers a world where people can create ambitiously with AI, without sacrificing scale, speed, or sustainability.
10. How does Crusoe use data analytics in incident management? Crusoe utilizes data analytics to identify trends in incidents, translating these insights into actionable strategies for greater system resiliency and reliability.