Incident Manager at Crusoe: Powering the AI Revolution

Crusoe is on a mission to accelerate the abundance of energy and intelligence. We're building the infrastructure that powers a world where people can create ambitiously with AI – without compromising on scale, speed, or sustainability. As an Incident Manager at Crusoe, you'll be at the forefront of this revolution, ensuring the reliability and resilience of our cutting-edge cloud infrastructure.

Role Overview

The Incident Manager role is pivotal in upholding service reliability and customer trust. You will be directly impacting the company's success by minimizing downtime and swiftly resolving critical issues. You'll lead the management of high-visibility incidents and customer escalations, ensuring our responses to complex technical challenges are rapid and effective.

This role goes beyond just immediate problem-solving. We're looking for someone to sharpen our incident management practices, ensuring a superior customer experience during crises, and building robust preventative measures. You'll leverage data analytics to enhance system resilience and reliability, turning every incident into an opportunity to strengthen our product and processes.

A Day in the Life of an Incident Manager

Here’s a glimpse into what your typical day might look like:

• Morning: Start by reviewing overnight incident reports and identifying any emerging trends. Collaborate with engineering teams to understand the root causes of recent issues and track the progress of ongoing resolutions.
• Mid-day: Lead a high-priority incident bridge, coordinating efforts between various technical teams to diagnose and resolve a critical system outage. Manage communication with stakeholders, providing timely updates on the incident's status.
• Afternoon: Conduct a post-incident review, analyzing the timeline, impact, and contributing factors of a recent incident. Develop actionable recommendations to prevent similar incidents from occurring in the future.
• Ongoing: Work on documentation and training to ensure consistency and accuracy for future scenarios.
• Daily: Update runbooks with the latest solutions, ensuring that Customer Success and Customer Support Engineers have access to the most effective solutions.

Why San Francisco?

San Francisco is a global hub for technology and innovation, making it the ideal location for Crusoe's headquarters. Being based here offers numerous advantages:

• Access to Top Talent: San Francisco attracts some of the brightest minds in the industry, providing Crusoe with access to a deep pool of skilled professionals.
• Collaboration and Networking: The city fosters a vibrant ecosystem of startups, established tech companies, and research institutions, creating opportunities for collaboration and networking.
• Innovation Hub: San Francisco is at the forefront of technological advancements, allowing Crusoe to stay ahead of the curve and leverage the latest innovations.
• Strategic Location: San Francisco provides easy access to key data centers and customer locations.

Career Path

The Incident Manager role at Crusoe offers a clear path for career growth and advancement. You could potentially move into roles such as:

• Senior Incident Manager: Lead a team of Incident Managers and oversee the company's overall incident management strategy.
• Principal Engineer, Reliability: Focus on proactively improving system reliability and resilience through data analysis, automation, and process optimization.
• Director of Operations: Oversee all aspects of the company's operations, ensuring smooth and efficient service delivery.

Salary and Benefits

The estimated salary range for an Incident Manager in San Francisco is $130,000 - $180,000 per year. Crusoe offers a comprehensive benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan with company match
• Stock options
• Professional development opportunities
• A supportive and collaborative work environment

Crusoe Culture

At Crusoe, we are driven by a shared passion for innovation and a commitment to sustainability. We foster a culture of collaboration, respect, and continuous learning. We believe in empowering our employees to make a real impact on the world.

How to Apply

If you are a highly motivated and experienced Incident Manager with a passion for technology and a desire to make a difference, we encourage you to apply. Please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What is Crusoe's mission?

   Crusoe's mission is to accelerate the abundance of energy and intelligence.

2. What technologies will I be working with?

   You will be working with Linux, Virtualization, Kubernetes, TCP/IP, and Infrastructure-as-Code (IaC).

3. What certifications are preferred?

   NVIDIA, Linux, and Kubernetes certifications are strongly preferred.

4. What is the work environment like at Crusoe?

   Crusoe fosters a culture of collaboration, respect, and continuous learning.

5. What are the career growth opportunities?

   You could potentially move into roles such as Senior Incident Manager, Principal Engineer, Reliability, or Director of Operations.

6. What is the salary range for this position?

   The estimated salary range is $130,000 - $180,000 per year.

7. What benefits does Crusoe offer?

   Crusoe offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, a 401(k) plan, and stock options.

8. What kind of experience is Crusoe looking for?

   Crusoe is looking for someone with 4-5 years of customer-facing experience and 3-5+ years of experience in a team leadership role.

9. Is programming experience required?

   Programming skills are a bonus.

10. How do I apply for this position?

    Please submit your resume and cover letter through our online application portal.