Incident Manager - Crusoe Energy Systems

Role Overview

The Incident Manager at Crusoe Energy Systems plays a crucial role in maintaining the reliability and stability of our infrastructure and services. This position is responsible for leading the response to incidents, coordinating with various teams to resolve issues, and ensuring minimal disruption to our customers. As an Incident Manager, you will be at the forefront of managing critical situations, utilizing your technical expertise and leadership skills to drive resolution and prevent future occurrences. Crusoe Energy Systems is dedicated to accelerating the abundance of energy and intelligence. We are building the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. This Incident Manager position directly contributes to our mission by ensuring our systems are reliable and our customers can trust our services.

A Day in the Life

On a typical day, an Incident Manager at Crusoe might: * Monitor system performance and identify potential issues. * Lead incident response efforts, coordinating with engineering, operations, and customer support teams. * Communicate updates to stakeholders, including customers and internal teams. * Conduct post-incident reviews to identify root causes and implement preventative measures. * Develop and maintain incident management processes and procedures. * Analyze incident data to identify trends and areas for improvement. * Participate in training and knowledge-sharing sessions to improve incident response capabilities. * Work on-call rotations to provide 24/7 support for critical incidents. * Collaborate with the security team to address security-related incidents. * Develop training materials for customers and internal teams. This role requires a blend of technical expertise, leadership skills, and the ability to remain calm under pressure. The Incident Manager must be able to quickly assess situations, make critical decisions, and effectively communicate with a diverse group of stakeholders.

Why San Francisco?

San Francisco is a hub for innovation and technology, offering a vibrant and dynamic environment for professionals in the tech industry. Crusoe Energy Systems has a strong presence in San Francisco, providing opportunities to collaborate with some of the brightest minds in the field. The city offers a unique blend of cultural attractions, outdoor activities, and a thriving tech community, making it an ideal location for both career growth and personal fulfillment. San Francisco's commitment to sustainability also aligns with Crusoe's mission to accelerate the abundance of energy and intelligence responsibly. The city's proximity to Silicon Valley provides access to a wide range of resources and networking opportunities. San Francisco also boasts a diverse and inclusive culture, fostering an environment where creativity and innovation can thrive. Living and working in San Francisco offers a unique opportunity to be part of a community that is shaping the future of technology.

Career Path

The Incident Manager role provides a solid foundation for career advancement within Crusoe Energy Systems. Potential career paths include: * **Senior Incident Manager:** Lead a team of Incident Managers and oversee the incident management process for the entire organization. * **Incident Management Lead:** Develop and implement incident management strategies and policies. * **Service Reliability Engineer (SRE):** Focus on improving the reliability and performance of systems and services. * **Operations Manager:** Oversee the day-to-day operations of a specific area within the organization. * **Technical Program Manager:** Manage complex technical projects and initiatives. Crusoe Energy Systems is committed to providing opportunities for employees to grow and develop their skills. We offer a variety of training programs, mentorship opportunities, and career development resources to help employees reach their full potential.

Salary & Benefits

The estimated salary range for the Incident Manager position in San Francisco is $130,000 to $190,000 per year. The actual salary will depend on factors such as experience, skills, and qualifications. Crusoe Energy Systems offers a comprehensive benefits package that includes: * Comprehensive health insurance (medical, dental, vision) * Generous paid time off (PTO) and holidays * 401(k) retirement plan with company match * Stock options or equity grants * Professional development opportunities * Employee assistance program (EAP) * Life insurance * Disability insurance * Flexible spending account (FSA) or health savings account (HSA) * Commuter benefits * Wellness programs * Paid parental leave * Company-sponsored events and activities We are committed to providing our employees with a competitive salary and benefits package that supports their overall well-being.

Crusoe Culture

Crusoe Energy Systems fosters a culture of innovation, collaboration, and continuous improvement. We are committed to creating a workplace where employees feel valued, respected, and empowered to make a difference. Our core values include: * **Innovation:** We embrace new ideas and technologies to drive progress. * **Collaboration:** We work together to achieve common goals. * **Integrity:** We act with honesty and integrity in all that we do. * **Sustainability:** We are committed to protecting the environment and creating a sustainable future. * **Customer Focus:** We are dedicated to providing our customers with exceptional service. We believe that our employees are our greatest asset, and we are committed to providing them with a supportive and challenging work environment.

How to Apply

To apply for the Incident Manager position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We are looking for candidates who are passionate about technology, committed to excellence, and eager to contribute to our mission of accelerating the abundance of energy and intelligence. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

**1. What are the key responsibilities of an Incident Manager?** The Incident Manager is responsible for leading the response to incidents, coordinating with various teams to resolve issues, and ensuring minimal disruption to customers. They also develop and maintain incident management processes, analyze incident data, and conduct post-incident reviews. **2. What skills and qualifications are required for this role?** The ideal candidate will have 4-5 years of customer-facing experience, 3-5+ years of experience in a team leadership role, strong technical skills in Linux, Virtualization, and Kubernetes, a solid understanding of the TCP/IP stack, and experience with Infrastructure-as-Code (IaC) practices. **3. What is the career path for an Incident Manager at Crusoe?** Potential career paths include Senior Incident Manager, Incident Management Lead, Service Reliability Engineer (SRE), Operations Manager, and Technical Program Manager. **4. What is the salary range for this position?** The estimated salary range for the Incident Manager position in San Francisco is $130,000 to $190,000 per year. **5. What benefits does Crusoe offer?** Crusoe offers a comprehensive benefits package that includes health insurance, paid time off, a 401(k) retirement plan, stock options, and professional development opportunities. **6. What is the company culture like at Crusoe?** Crusoe fosters a culture of innovation, collaboration, and continuous improvement. We are committed to creating a workplace where employees feel valued, respected, and empowered. **7. How does Crusoe support employee growth and development?** Crusoe offers a variety of training programs, mentorship opportunities, and career development resources to help employees reach their full potential. **8. What is Crusoe's mission?** Crusoe's mission is to accelerate the abundance of energy and intelligence by building the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. **9. What are Crusoe's core values?** Our core values include innovation, collaboration, integrity, sustainability, and customer focus. **10. Is Crusoe an equal opportunity employer?** Yes, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.