Crusoe Energy: Manager, Customer Success - San Francisco, CA

Role Overview

Crusoe Energy is seeking a highly motivated and experienced Manager of Customer Success to lead our team of Customer Success Managers (CSMs) in San Francisco, CA. This is a pivotal role responsible for driving customer adoption, retention, and growth of Crusoe's innovative infrastructure and managed AI services. Reporting to the Director of Customer Success, the Manager will oversee the day-to-day operations of the CSM team, ensuring our customers receive exceptional support and achieve maximum value from our solutions. This role demands a leader passionate about developing talent, solving complex customer challenges, and contributing to the overall success of our customer success organization.

A Day in the Life of a Manager, Customer Success

As a Manager, Customer Success at Crusoe, your day will be dynamic and multifaceted. You might start your day by reviewing key performance indicators (KPIs) and customer health scores to identify accounts that require immediate attention. You'll then dedicate time to coaching and mentoring your CSMs, providing guidance on handling challenging customer situations and sharing best practices for driving product adoption. Collaboration is key, and you'll likely spend time collaborating with the product and engineering teams to relay customer feedback and influence the product roadmap. You'll also work on developing and refining internal processes, creating customer-facing documentation, and strategizing on ways to improve the overall customer experience. Time will also be spent meeting with executive-level stakeholders to ensure alignment on goals.

Why San Francisco?

San Francisco is a hub of innovation, technology, and talent, making it the ideal location for Crusoe's Customer Success team. Being located in San Francisco provides access to a diverse pool of skilled professionals, a vibrant startup ecosystem, and proximity to many of our key customers. The city's entrepreneurial spirit and focus on technological advancement align perfectly with Crusoe's mission to accelerate the abundance of energy and intelligence. Our San Francisco office offers a dynamic and collaborative work environment, fostering creativity and innovation.

Career Path

The Manager, Customer Success role at Crusoe offers a significant opportunity for career advancement. Successful performance in this role can lead to opportunities such as Senior Manager, Customer Success, Director of Customer Success, or even leadership positions in other departments within the company. Crusoe is committed to providing its employees with the resources and support they need to grow and develop their careers. We offer ongoing training and development programs, mentorship opportunities, and a clear path for advancement based on performance and contributions.

Salary and Benefits

Crusoe Energy offers a competitive salary and benefits package commensurate with experience and qualifications. The salary range for this role is estimated to be between $130,000 and $180,000 annually. In addition to base salary, Crusoe provides a comprehensive benefits package, including:

• Restricted Stock Units (RSUs) in a fast-growing, well-funded technology company.
• Comprehensive health insurance (medical, dental, and vision).
• Paid time off (vacation, sick leave, and holidays).
• Professional development opportunities.
• Employee assistance program.
• Flexible work arrangements (if applicable).
• Company-sponsored events and activities.
• Commuter benefits (if applicable).
• Wellness programs.
• Retirement plan with company match.
• Life insurance.
• Disability insurance.

Crusoe Culture

At Crusoe, we foster a culture of innovation, collaboration, and impact. We are a team of passionate and dedicated individuals who are committed to making a difference in the world. We value creativity, problem-solving, and a willingness to challenge the status quo. We believe in empowering our employees to take ownership of their work and contribute to the overall success of the company. We offer a supportive and inclusive work environment where everyone feels valued and respected.

How to Apply

Interested in joining the Crusoe team as a Manager, Customer Success? Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in this opportunity and Crusoe Energy. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What does Crusoe Energy do?

   Crusoe Energy accelerates the abundance of energy and intelligence by utilizing stranded energy resources to power computation and reduce flaring.

2. What are the key responsibilities of a Manager, Customer Success at Crusoe?

   Leading and managing a team of CSMs, driving customer adoption, retention, and growth, and acting as a liaison between customers and internal teams.

3. What qualifications are required for this role?

   4-6 years of experience in Customer Success, leadership experience, and strong communication and analytical skills.

4. What is the company culture like at Crusoe?

   Crusoe fosters a culture of innovation, collaboration, and impact, valuing creativity and problem-solving.

5. What benefits does Crusoe offer?

   Crusoe offers competitive pay, RSUs, comprehensive health insurance, paid time off, and other benefits.

6. What is the career path for a Manager, Customer Success?

   Opportunities for advancement include Senior Manager, Director, or leadership positions in other departments.

7. How does Crusoe contribute to sustainability?

   Crusoe utilizes stranded energy resources to power computation, reducing flaring and promoting energy efficiency.

8. What kind of impact can I have at Crusoe?

   You can contribute to innovation, problem-solving, and make a significant impact to the overall company success by driving customer adoption, retention, and growth.

9. How can I prepare for an interview at Crusoe?

   Research Crusoe's mission and values, be prepared to discuss your experience and skills, and have questions ready to ask the interviewer.

10. What tools are used by the Customer Success team?

    Salesforce, Gainsight, ChurnZero are used by the Customer Success Team.