Senior Cloud Support Engineer at Crusoe - Dublin, Ireland

Crusoe's mission is to align the future of energy with the future of computing, creating innovative solutions that drive both technological advancement and environmental responsibility. We're building the infrastructure that powers the AI revolution, enabling groundbreaking research and development across various industries. As a Senior Cloud Support Engineer, you will be at the forefront of this mission, ensuring our customers have the resources and support they need to succeed.

Role Overview

As a Senior Cloud Support Engineer at Crusoe, you will be a critical link between our customers and our cutting-edge cloud infrastructure. You'll provide exceptional technical support, troubleshoot complex issues, and collaborate with internal teams to ensure seamless service delivery. This role requires a strong understanding of cloud technologies, excellent communication skills, and a passion for customer success. Your contributions will directly impact our customers' ability to leverage Crusoe Cloud for AI/ML, physics simulations, computational biology, and more.

A Day in the Life

Here's a glimpse into a typical day as a Senior Cloud Support Engineer:

• Start your day by reviewing open Zendesk tickets, prioritizing based on severity and SLA requirements.
• Engage with customers via Zendesk to understand their technical challenges and provide timely solutions.
• Diagnose and troubleshoot issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Participate in alert triage, identifying and escalating critical incidents to the appropriate teams.
• Collaborate with SRE, Networking, and Storage teams to resolve complex issues and conduct root cause analysis.
• Contribute to the knowledge base by creating documentation and standard operating procedures (SOPs).
• Participate in on-call rotation, providing 24/7 support for critical issues.
• Prepare for maintenance windows, ensuring minimal disruption to customer workloads.
• On Saturdays, you will work remotely.

Why Dublin, Ireland?

Dublin is a vibrant and thriving tech hub, offering a rich culture, a strong talent pool, and a supportive ecosystem for innovation. Crusoe's presence in Dublin allows us to tap into this ecosystem and provide our European customers with localized support and expertise. Furthermore, Dublin boasts a high quality of life, with access to beautiful scenery, historical landmarks, and a welcoming community.

Career Path

At Crusoe, we believe in fostering growth and development. As a Senior Cloud Support Engineer, you'll have opportunities to advance your career in various directions, including:

• Technical Lead: Lead a team of support engineers, providing mentorship and guidance.
• SRE (Site Reliability Engineer): Focus on improving the reliability and scalability of our cloud infrastructure.
• Solutions Architect: Design and implement cloud solutions tailored to customer needs.
• Product Management: Contribute to the development of new features and services for Crusoe Cloud.

Salary & Benefits

Crusoe offers a competitive salary and benefits package commensurate with experience and qualifications. The estimated salary range for this role in Dublin is $80,000 - $110,000 USD annually. Our benefits package includes:

• Comprehensive health insurance
• Paid time off and holidays
• Retirement plan options
• Employee assistance program
• Wellness programs
• Professional development opportunities

Crusoe Culture

Crusoe is a fast-paced, innovative company with a strong focus on teamwork and collaboration. We value intellectual curiosity, a growth mindset, and a commitment to sustainability. We are passionate about what we do and are driven to make a positive impact on the world. At Crusoe, you'll be part of a team that is:

• Ambitious and driven
• Collaborative and supportive
• Committed to excellence
• Focused on innovation
• Passionate about sustainability

How to Apply

If you are a highly motivated and experienced technical professional with a passion for customer success and a deep understanding of cloud technologies, we encourage you to apply. To apply for the Senior Cloud Support Engineer position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are interested in joining Crusoe.

FAQ

1. What is Crusoe's mission? Crusoe's mission is to accelerate the abundance of energy and intelligence.
2. What technologies does Crusoe Cloud utilize? Crusoe Cloud utilizes cutting-edge technologies such as Kubernetes, Slurm, Terraform, and Grafana.
3. What is the on-call rotation schedule? The on-call rotation is a 24/7 rotation, shared amongst the team.
4. What are the key skills for this role? Key skills include Linux proficiency, CLI skills, Git proficiency, customer support experience, and cloud technology experience.
5. What is the career path for this role? Potential career paths include Technical Lead, SRE, Solutions Architect, and Product Management.
6. What is the salary range for this role? The estimated salary range is $80,000 - $110,000 USD annually.
7. What benefits does Crusoe offer? Crusoe offers a comprehensive benefits package, including health insurance, paid time off, and retirement plan options.
8. What is the work schedule? The work schedule is Tuesday - Saturday, with Tuesday - Friday onsite and Saturday remote.
9. What is the culture like at Crusoe? Crusoe has a fast-paced, innovative culture with a strong focus on teamwork and sustainability.
10. Where is the Crusoe office located in Dublin? Please contact HR for more information about our Dublin office location.