Senior Cloud Support Engineer at Crusoe - Tel Aviv, Israel

Crusoe is on a mission to accelerate the abundance of energy and intelligence. We're building the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. We are at the forefront of the AI revolution, providing sustainable technology solutions. By joining Crusoe, you’ll drive meaningful innovation, make a tangible impact, and become part of a team that’s setting the pace for responsible, transformative cloud infrastructure.

Role Overview

As a Senior Cloud Support Engineer in our Tel Aviv team, you will be a crucial technical partner for our customers, ensuring they maximize the potential of Crusoe’s GPU-powered infrastructure. You'll tackle complex technical hurdles, working closely with global engineering teams, and actively contribute to building a world-class customer experience. At Crusoe, we value initiative and trust our team members to think creatively and act with ownership. If you're passionate about solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the perfect opportunity for you.

A Day in the Life

Here’s a glimpse into what your daily routine might look like:

• Start your day by reviewing open support tickets in Zendesk, prioritizing urgent issues and ensuring that SLAs are met.
• Dive into diagnosing and resolving issues related to virtual machines (VMs), hardware failures, and scaling tests using CLI and internal tools.
• Participate in alert triage, support maintenance windows, and run node delivery testing to maintain system stability.
• Collaborate with global SRE, Networking, and Storage teams to perform root cause analysis (RCA) for critical incidents.
• Create and update internal documentation, onboarding materials, and standard operating procedures (SOPs) to enhance the global support process.
• Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.
• Mentor junior support engineers, sharing your knowledge and experience to help them grow.
• Stay up-to-date with the latest advancements in cloud technologies and high-performance computing.

Why Tel Aviv?

Tel Aviv is a global hub for technology and innovation, making it an ideal location for Crusoe’s operations. The city boasts a vibrant startup ecosystem and a wealth of technical talent, providing a dynamic and stimulating environment for professional growth. Tel Aviv offers a unique blend of culture, history, and modern amenities, making it an attractive place to live and work.

Career Path

At Crusoe, we are committed to the growth and development of our employees. The Senior Cloud Support Engineer role offers a clear path for career advancement. You could potentially move into roles such as:

• Lead Cloud Support Engineer: Leading a team of support engineers, overseeing their work, and providing technical guidance.
• SRE (Site Reliability Engineer): Focusing on improving the reliability and performance of our cloud infrastructure.
• Solutions Architect: Designing and implementing cloud solutions for our customers.
• Technical Account Manager: Building and maintaining relationships with our key customers, ensuring their success with Crusoe’s platform.

Salary and Benefits

Crusoe offers a competitive salary and benefits package designed to support your financial security, health, and overall well-being. The salary range for this role in Tel Aviv is estimated to be between $140,000 and $200,000 USD per year, depending on experience and qualifications. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance.

Crusoe Culture

At Crusoe, we foster a culture of innovation, collaboration, and ownership. We believe in empowering our employees to take initiative and make a difference. Our core values include:

• Sustainability: We are committed to building sustainable technology solutions that minimize environmental impact.
• Innovation: We are constantly exploring new ideas and technologies to improve our products and services.
• Collaboration: We believe in working together as a team to achieve our goals.
• Ownership: We take responsibility for our work and are committed to delivering high-quality results.
• Customer Focus: We are dedicated to providing exceptional customer service and ensuring our customers' success.

How to Apply

If you are excited about the opportunity to join Crusoe as a Senior Cloud Support Engineer, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and qualifications through our online application portal.

Frequently Asked Questions (FAQ)

1. What is Crusoe's mission?
   Crusoe's mission is to accelerate the abundance of energy and intelligence.
2. What kind of technology does Crusoe work with?
   Crusoe works with cutting-edge cloud and high-performance computing technologies, including GPU-powered infrastructure.
3. What are the key responsibilities of a Senior Cloud Support Engineer?
   Key responsibilities include delivering technical support, diagnosing and resolving technical issues, and collaborating with global engineering teams.
4. What qualifications are required for this role?
   Qualifications include a bachelor’s degree in IT, Computer Science, or Engineering, and 5+ years of experience in technical support.
5. What skills are important for success in this role?
   Important skills include strong CLI skills, experience with container orchestration, and excellent communication skills.
6. What is the career path for this role?
   Potential career paths include Lead Cloud Support Engineer, SRE, Solutions Architect, and Technical Account Manager.
7. What is the salary range for this role?
   The estimated salary range for this role in Tel Aviv is $140,000 to $200,000 USD per year.
8. What benefits does Crusoe offer?
   Crusoe offers a comprehensive benefits package including health insurance, pension contributions, and professional development opportunities.
9. What is Crusoe's culture like?
   Crusoe fosters a culture of innovation, collaboration, and ownership.
10. How do I apply for this position?
    Please submit your resume and cover letter through our online application portal.