Senior Cloud Support Engineer - Tel Aviv, Israel

Role Overview

As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. Crusoe is on a mission to accelerate the abundance of energy and intelligence, and you'll be at the forefront of this revolution, supporting the infrastructure that powers AI innovation.

Day in the Life

A typical day for a Senior Cloud Support Engineer at Crusoe involves a mix of technical problem-solving, collaboration, and documentation. You'll start by reviewing the overnight alerts and addressing any critical issues that need immediate attention. You'll then work through the support tickets in Zendesk, providing hands-on assistance to customers and ensuring that SLAs are met. You’ll diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. Collaboration is key, as you'll be working closely with global SRE, Networking, and Storage teams to troubleshoot and resolve complex issues. You’ll also spend time creating internal documentation, onboarding materials, and SOPs to strengthen the global support process. Finally, you’ll identify opportunities for process and tooling enhancements, contributing to a more efficient and resilient system.

Why Tel Aviv?

Tel Aviv is a global hub for technology and innovation, making it the ideal location for Crusoe's team. The city boasts a thriving tech ecosystem, a highly skilled workforce, and a vibrant culture. Being based in Tel Aviv allows you to tap into a wealth of talent and collaborate with some of the brightest minds in the industry. Additionally, Tel Aviv offers a high quality of life, with its beautiful beaches, world-class restaurants, and bustling nightlife. Crusoe is committed to building a strong presence in Tel Aviv, and this role offers the opportunity to be a part of that growth.

Career Path

At Crusoe, we believe in investing in our employees' growth and development. As a Senior Cloud Support Engineer, you'll have ample opportunities to advance your career within the company. You could potentially move into a leadership role within the support team, such as a Support Manager or Team Lead. Alternatively, you could specialize in a particular area of expertise, such as SRE, Networking, or Storage. Crusoe also offers opportunities to transition into other engineering roles, such as DevOps Engineer or Cloud Architect. We provide ongoing training and development programs to help you expand your skills and reach your full potential.

Salary & Benefits

Crusoe offers a competitive salary and benefits package designed to attract and retain top talent. While the exact salary for this role will depend on your experience and qualifications, the expected range for a Senior Cloud Support Engineer in Tel Aviv is $180,000 - $250,000 USD per year. In addition to a competitive salary, Crusoe offers a comprehensive benefits package that includes pension contributions, health insurance, and other perks to support your financial security, health, and overall well-being. We also offer flexible work arrangements and opportunities for professional development.

Crusoe Culture

Crusoe is a company that values innovation, collaboration, and sustainability. We foster a culture of creativity and encourage our employees to think outside the box. We believe in empowering our people to take ownership and make a real impact. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. At Crusoe, you'll be surrounded by talented and passionate individuals who are driven to make a difference. We also believe in having fun and celebrating our successes.

How to Apply

If you are interested in joining the Crusoe team as a Senior Cloud Support Engineer in Tel Aviv, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We are looking for candidates who are passionate about technology, have a strong problem-solving skills, and are committed to providing exceptional customer support. We will review your application carefully and contact you if you are selected for an interview.

FAQ

1. What is Crusoe's mission? Crusoe's mission is to accelerate the abundance of energy and intelligence.

2. What technologies will I be working with? You will be working with cutting-edge technologies such as GPU-powered infrastructure, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure, GCP, Infiniband, RDMA, RoCE, SDN, NVMe, SSDs, and distributed storage systems.

3. What are the key responsibilities of this role? The key responsibilities include delivering technical support through Zendesk, diagnosing and resolving technical issues, managing alert triage, supporting maintenance windows, and creating internal documentation.

4. What qualifications are required for this role? The required qualifications include a Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience, strong CLI skills, experience with Git, and at least 5 years of technical support experience.

5. What are the benefits of working at Crusoe? Crusoe offers a competitive salary and benefits package, opportunities for professional development, and a chance to work on cutting-edge technologies.

6. What is the company culture like? Crusoe fosters a culture of innovation, collaboration, and sustainability.

7. What is the career path for this role? You could potentially move into a leadership role within the support team or specialize in a particular area of expertise.

8. Is this a remote position? No, this is not a remote position. It is based in Tel Aviv, Israel.

9. What is the work environment like in Tel Aviv? Tel Aviv offers a vibrant tech ecosystem, a highly skilled workforce, and a high quality of life.

10. What are the working hours? The role involves a 24/7 support rotation, so you will need to be flexible with your working hours.