Senior Customer Success Manager at Crusoe: Powering the AI Revolution in San Francisco

Crusoe Energy Systems is on a mission to align the future of energy and computing. We believe that by connecting stranded or underutilized energy resources with the growing demand for computational power, we can unlock new opportunities and drive innovation across industries. As a Senior Customer Success Manager in San Francisco, you will play a crucial role in ensuring our clients maximize the value of our sustainable cloud computing solutions.

Role Overview

As a Senior Customer Success Manager, you will be the primary point of contact for our key clients, fostering strong relationships and ensuring their success with our cloud-based AI and ML solutions. You will leverage your technical expertise and exceptional communication skills to understand their business needs, provide guidance, and resolve any challenges they may encounter. This role requires a proactive approach, a deep understanding of cloud technologies, and a passion for helping customers achieve their goals.

A Day in the Life

Here's a glimpse into what your day might look like:

• Morning: Start your day by reviewing customer performance data and identifying any potential issues or areas for improvement. Prepare for client calls by gathering relevant information and formulating strategies to address their specific needs.
• Mid-day: Conduct client calls to discuss their progress, provide technical guidance, and address any concerns. Collaborate with internal teams, such as product and engineering, to resolve complex issues and advocate for customer needs.
• Afternoon: Deliver training sessions or workshops to educate clients on the latest features and best practices for using our solutions. Develop case studies highlighting customer successes and share them with the wider team.
• Late Afternoon: Catch up on industry news and technical advancements to stay ahead of the curve and provide strategic advice to clients. Document all interactions and activities in our CRM system to ensure accurate tracking and reporting.

Why San Francisco?

San Francisco is a global hub for technology and innovation, making it the ideal location for Crusoe's headquarters. Being based in San Francisco provides access to a diverse talent pool, a thriving startup ecosystem, and close proximity to many of our key clients and partners. The city's commitment to sustainability also aligns perfectly with Crusoe's mission to create a more environmentally responsible future for computing.

Career Path

At Crusoe, we are committed to providing our employees with opportunities for growth and development. As a Senior Customer Success Manager, you can advance your career in several directions. You could move into a leadership role, managing a team of Customer Success Managers and overseeing the success of a larger portfolio of clients. Alternatively, you could specialize in a particular area of our business, such as AI or ML, and become a subject matter expert. We also encourage employees to explore opportunities in other departments, such as product management or sales, to broaden their skills and experience.

Salary & Benefits

Crusoe offers a competitive salary and benefits package that is designed to attract and retain top talent. The estimated salary range for this position in San Francisco is $140,000 to $210,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:

• Hybrid work schedule
• Restricted Stock Units in a fast-growing, well-funded technology company
• Health insurance package options, including HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA account
• Paid Time Off (PTO) and paid holidays
• Professional development opportunities
• Employee Assistance Program (EAP)
• Wellness programs
• Life insurance and disability insurance
• 401(k) plan with employer matching

Crusoe Culture

At Crusoe, we foster a culture of innovation, collaboration, and sustainability. We are a team of passionate individuals who are committed to making a positive impact on the world. We value diversity and inclusion and believe that different perspectives are essential to our success. We encourage our employees to be creative, take risks, and challenge the status quo. We also believe in giving back to the community and supporting causes that align with our values.

How to Apply

If you are a highly motivated and skilled customer success professional with a passion for cloud computing and sustainability, we encourage you to apply for the Senior Customer Success Manager position at Crusoe. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is Crusoe's mission?

   Crusoe's mission is to accelerate the abundance of energy and intelligence.

2. What technologies does Crusoe utilize?

   Crusoe utilizes cloud computing platforms, AI, ML, and Kubernetes.

3. What are the key responsibilities of a Senior Customer Success Manager?

   Key responsibilities include managing customer relationships, providing technical guidance, and ensuring customer satisfaction.

4. What qualifications are required for this role?

   A bachelor's degree in Computer Science, Engineering, or a related field and proven experience in customer success are required.

5. What benefits does Crusoe offer?

   Crusoe offers a competitive salary, stock options, health insurance, and other benefits.

6. What is the company culture like at Crusoe?

   Crusoe fosters a culture of innovation, collaboration, and sustainability.

7. What opportunities for career growth are available at Crusoe?

   Crusoe offers opportunities for advancement into leadership roles or specialization in specific areas.

8. Where is the position located?

   The position is located in San Francisco, California.

9. Is this a remote position?

   No, this is not a remote position, but Crusoe offers a hybrid work schedule.

10. How do I apply for this position?

    Submit your resume and cover letter through our online application portal.