Service Desk Manager at Crusoe: Powering the AI Revolution

Crusoe Energy Systems is on a mission to accelerate the abundance of energy and intelligence. We're building the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. As a Service Desk Manager in San Francisco, you'll be at the heart of this revolution, ensuring our internal teams have the seamless IT support they need to drive innovation.

Role Overview

As the Manager, Service Desk, you will lead and evolve Crusoe's Service Desk function. This role is designed for a customer-obsessed, data-driven leader who excels at building repeatable, secure, and scalable service operations. You'll be responsible for developing the team, maturing service delivery processes, and ensuring the Service Desk operates as a trusted partner to the business, not just a support queue. The team will rely on your leadership to provide excellent technical support and foster a positive and productive work environment.

A Day in the Life

Here’s what a typical day might look like:

• Morning: Start the day by reviewing the Service Desk queue and prioritizing tasks. Check in with your team to address any urgent issues and provide guidance.
• Mid-day: Work on developing and implementing new service delivery processes. Analyze ticketing data to identify trends and areas for improvement. Meet with stakeholders from other departments to discuss their IT needs and ensure alignment.
• Afternoon: Conduct one-on-one meetings with team members to provide coaching and mentoring. Work on cross-functional projects, such as office expansions or hardware lifecycle refreshes. Respond to escalated user issues and provide a “white-glove” service experience.

Why San Francisco?

San Francisco is a global hub for technology and innovation. By working in our San Francisco office, you'll be surrounded by talented individuals and have access to cutting-edge resources. The city offers a vibrant culture, diverse communities, and endless opportunities for personal and professional growth. San Francisco is also a strategic location for Crusoe, allowing us to connect with leading AI companies and research institutions.

Career Path

This role offers significant opportunities for career advancement within Crusoe. You could potentially move into roles such as:

• Senior Manager, IT Operations
• Director of IT
• VP of Technology

Crusoe is committed to providing its employees with the resources they need to grow and develop their careers.

Salary & Benefits

Crusoe offers a competitive salary and benefits package, including:

• Industry competitive pay: Our estimated salary range for this role is $120,000 - $170,000 annually.
• Restricted Stock Units: Participate in the company's growth with equity grants.
• Comprehensive Health Insurance: Choose from HDHP and PPO options with vision and dental coverage for you and your dependents.
• HSA Contributions: Employer contributions to your Health Savings Account.
• Paid Parental Leave: Support for new parents.
• Disability and Life Insurance: Paid short-term and long-term disability, and life insurance.
• Teladoc: Convenient access to virtual healthcare.

Crusoe Culture

At Crusoe, we value innovation, collaboration, and sustainability. We're a team of passionate individuals who are committed to making a positive impact on the world. We believe in creating a work environment where everyone feels valued, respected, and empowered to contribute their best work.

How to Apply

If you're a customer-obsessed, data-driven leader with a passion for IT and a desire to make a difference, we encourage you to apply! Please submit your resume and cover letter through our online application portal. We look forward to hearing from you.

Frequently Asked Questions (FAQ)

1. What is Crusoe's mission?

   Crusoe's mission is to accelerate the abundance of energy and intelligence by building sustainable infrastructure for the AI revolution.

2. What are the key responsibilities of the Service Desk Manager?

   The Service Desk Manager is responsible for leading and developing the Service Desk team, designing and implementing scalable service delivery processes, and ensuring the Service Desk operates as a trusted partner to the business.

3. What skills and experience are required for this role?

   We are looking for candidates with 5+ years of experience in Service Desk leadership, strong customer service skills, and proven experience using data and metrics to drive continuous improvement.

4. What is the career path for this role?

   This role offers opportunities for advancement within Crusoe, potentially leading to roles such as Senior Manager, IT Operations, Director of IT, or VP of Technology.

5. What is the salary range for this position?

   The estimated salary range for this role is $120,000 - $170,000 annually, depending on experience and qualifications.

6. What benefits does Crusoe offer?

   Crusoe offers a comprehensive benefits package, including health insurance, vision and dental coverage, employer contributions to HSA accounts, paid parental leave, and more.

7. What is the company culture like at Crusoe?

   Crusoe values innovation, collaboration, and sustainability. We're a team of passionate individuals who are committed to making a positive impact on the world.

8. How can I apply for this position?

   Please submit your resume and cover letter through our online application portal.

9. What opportunities are there for professional development?

   Crusoe is committed to providing its employees with the resources they need to grow and develop their careers, including professional development opportunities.

10. Is this role remote eligible?

    No, this role is located in our San Francisco office.