About Mohawk Industries

Mohawk Industries stands as the world's largest flooring company, a global leader in innovative flooring solutions with over 40,000 dedicated employees across more than 100 manufacturing facilities worldwide. Headquartered in Calhoun, Georgia, Mohawk generates billions in annual revenue, serving residential, commercial, and industrial markets with premium carpet, hardwood, laminate, tile, and stone products. Our commitment to sustainability is unmatched, with initiatives recycling millions of pounds of materials annually and reducing carbon footprints through energy-efficient operations. As a Fortune 500 company, Mohawk drives industry standards in quality, design, and customer satisfaction, making us the top choice for flooring careers in Corona, California.

Role Overview

The Customer Experience Coordinator at Mohawk Industries in Corona, California, plays a pivotal role in delivering exceptional service to our valued customers in the flooring sector. This full-time position involves managing customer interactions, ensuring seamless support from inquiry to resolution, and contributing to overall customer loyalty. Ideal for detail-oriented professionals passionate about manufacturing and customer service jobs, this role offers a dynamic environment in the heart of Southern California's thriving industrial hub. With Mohawk's global reach, you'll support initiatives that impact millions, all while advancing your career in a supportive, high-growth setting.

Why This Role Matters

In the competitive flooring industry, customer experience is key to retention and growth. As a Coordinator, you'll bridge the gap between customers and our world-class products, directly influencing Mohawk's reputation as the premier flooring provider.

Key Responsibilities

At Mohawk Industries, our Customer Experience Coordinators are at the forefront of service excellence. Key duties include:

• Handling inbound customer inquiries via phone, email, chat, and social media with professionalism and empathy.
• Resolving complaints and issues efficiently, escalating complex matters to senior teams when necessary.
• Maintaining and updating customer records in CRM systems like Salesforce for accurate tracking and reporting.
• Collaborating with sales, manufacturing, and logistics teams to ensure timely order fulfillment and product delivery.
• Analyzing customer feedback data to identify trends, recommend process improvements, and enhance satisfaction scores.
• Preparing reports on customer interactions, KPIs, and service metrics for management review.
• Supporting promotional campaigns and loyalty programs to drive repeat business in the flooring market.

Qualifications & Requirements

To succeed as a Customer Experience Coordinator at Mohawk Industries, candidates should possess:

• A high school diploma or equivalent; associate's or bachelor's degree in business, communications, or related field preferred.
• At least 2 years of experience in customer service, preferably in manufacturing, retail, or the flooring industry.
• Strong proficiency in Microsoft Office Suite, CRM software, and customer support tools.
• Excellent verbal and written communication skills, with a customer-centric mindset.
• Ability to multitask in a fast-paced environment, with solid problem-solving and organizational abilities.
• Familiarity with supply chain processes is a plus for this Corona, CA manufacturing role.

No extensive travel required; local candidates in Corona, California, are ideal.

Benefits & Perks

Mohawk Industries offers a premium compensation package designed to reward your contributions:

• Competitive salary estimated at $50,000 - $85,000 annually, based on experience in the manufacturing sector.
• Comprehensive health benefits including medical, dental, vision, and prescription coverage.
• 401(k) plan with generous company matching and immediate vesting.
• Paid vacation, sick leave, holidays, and flexible scheduling options.
• Employee discounts on Mohawk flooring products for personal and home use.
• Wellness programs, tuition reimbursement, and on-site fitness facilities where available.

Career Growth & Training

Mohawk invests in your future with robust training programs, including onboarding, ongoing skill development in customer experience tools, and leadership tracks. Many coordinators advance to roles like Customer Experience Manager or Sales Support Specialist. Our internal mobility program has helped thousands grow within our global network, with clear paths in manufacturing jobs and supply chain careers.

Why Join Mohawk

Joining Mohawk means becoming part of a stable, innovative leader in the flooring industry. In Corona, California, you'll enjoy a collaborative culture, state-of-the-art facilities, and opportunities to impact a multi-billion-dollar enterprise. With a focus on work-life balance, diversity, and inclusion, Mohawk fosters an environment where your voice matters. Search no further for rewarding careers in Corona, CA—apply for this Customer Experience Coordinator position today and elevate your professional journey.

Role FAQs

What is the work schedule for the Customer Experience Coordinator role?

This full-time position typically follows a standard 40-hour workweek, Monday through Friday, with potential for flexible shifts to accommodate peak customer service hours in the flooring sector.

What are the main skills needed for this job at Mohawk Industries?

Key skills include excellent communication, CRM proficiency, problem-solving, and customer service experience. Familiarity with manufacturing processes is advantageous for success in Corona, CA.

Is prior experience in the flooring industry required?

While not mandatory, 2+ years in customer service, ideally in manufacturing or retail, is preferred. Mohawk provides comprehensive training for all new hires.

What career advancement opportunities are available?

Mohawk offers clear progression paths to supervisory and managerial roles, supported by training programs and performance-based promotions within our global operations.