About PepsiCo

PepsiCo UK is a powerhouse in the food and beverage industry, crafting some of the world's most beloved snacks and drinks. Brands like Walkers, Quaker, Doritos, Pipers, and Monster Munch are household names, enjoyed by consumers more than one billion times a day across over 200 countries. In 2023, PepsiCo generated $91 billion in net revenue, underscoring its global dominance. The company is committed to excellence, earning accolades such as the Times Top 50 Employers for Gender Equality for the 18th consecutive year and Top Employer status for the 12th year. At the heart of PepsiCo's strategy is pep+ (PepsiCo Positive), a transformative vision to lead in beverages and convenient foods while prioritizing sustainability, operating within planetary boundaries, and driving positive change for people and the planet. Discover more at www.pepsico.com.

Role Overview

The Customer Management Coordinator role at PepsiCo in Brigg, United Kingdom, is pivotal in nurturing customer relationships and driving growth for the Pipers Crisps brand. This full-time position involves managing a large portfolio of customers, ensuring engagement, upselling products, and leveraging data to boost revenues. You'll play a key role in account retention, call cycle management, administration, credit control, and exceptional customer service. Ideal for motivated individuals with sales experience, this role offers a dynamic environment in the thriving food and beverage sector.

Key Responsibilities

Customer Management

Build and maintain meaningful relationships with a large customer portfolio to keep them engaged with Pipers products. Develop opportunities for customers to access the full product range, consciously upselling to increase average order values (AOV) and revenues based on their needs and patterns. Analyze sales data and dashboards to track portfolio performance client-by-client.

Call Cycle Management

Optimize call cycles aligned with customer ordering patterns to improve retention. Regularly revisit and adjust cycles to match evolving business needs, cleanse customer data for effective outreach, and hit daily targets for retention, orders, and revenues. Collaborate with the team to support overall goals.

Administration & Credit Control

Promote the POS range for optimal merchandising. Manage accounts from purchase to payment, liaising with finance for credit control, and collect outstanding balances before new orders.

Customer Service

Coordinate with warehouse, van sales, production, and logistics to meet expectations. Minimize errors and complaints through proactive management, follow trade complaint procedures, and liaise with third-party suppliers for deliveries. Provide feedback on performance and trends to the Telesales Manager.

Personal Development

Leverage sales tools for self-analysis against KPIs, embrace PepsiCo's learning culture, and act on training opportunities.

Qualifications & Requirements

Candidates should hold GCSE-level education and ideally possess at least one year of sales and customer service experience. Proficiency in CRM systems and Microsoft Office is essential, alongside good numeracy skills, excellent communication, planning, organizing, accuracy, deadline adherence, self-motivation, time management, and a high-pace quality approach. These skills ensure success in this fast-moving role focused on customer retention and growth.

Benefits & Perks

PepsiCo offers a competitive salary plus commission, reflecting the role's impact on revenue growth. Enjoy a flexible benefits package including 25 days holiday plus bank holidays, with options to buy or sell up to 5 more days. Additional perks include income protection and life assurance, fostering security and work-life balance in a supportive environment.

Career Growth

PepsiCo invests in talent through comprehensive learning tools, coaching, and development programs. This Coordinator role serves as a launchpad for advancement in sales, customer management, or broader commercial functions within the UK and global operations. With a culture of ownership and pep+, high performers gain exposure to innovative strategies and leadership opportunities.

Why Join Us

Joining PepsiCo means contributing to iconic brands while advancing your career in a Top Employer recognized for gender equality and employee development. Work in Brigg on exciting Pipers Crisps initiatives, collaborate with passionate teams, and align with sustainability goals. Benefit from a premium culture that values performance, innovation, and positive impact.

Role FAQs

What experience is required?

Ideally 1 year in sales/customer service; GCSE education minimum.

Is the role full-time?

Yes, full-time position in Brigg, UK.

What benefits are offered?

Competitive salary + commission, 25+ days holiday, flexible perks, income protection, life assurance.

How does PepsiCo support development?

Through learning tools, coaching, and pep+ initiatives.

What's the focus of this role?

Managing Pipers Crisps customer portfolio, upselling, retention, and data-driven growth.