About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, CrowdStrike Falcon. This cloud-native solution delivers real-time protection across endpoints, cloud workloads, identity, and data, serving customers in every industry. From Fortune 500 enterprises to dynamic mid-market firms, they rely on CrowdStrike to keep operations secure, communities safe, and progress uninterrupted. Our remote-first culture empowers every CrowdStriker with flexibility and autonomy to own their careers, fostering innovation and a fanatical commitment to customer success.

Role Overview

The Customer Onboarding - Technical Account Manager (Remote) role at CrowdStrike is your gateway to making a tangible impact in cybersecurity. In this full-time position, you'll provide proactive technical support and onboarding expertise to our Premium Support customers in the mid-market segment. Working remotely across the United States, you'll collaborate with passionate teams who pioneered modern endpoint protection. Passionate about internet security and customer advocacy? This role demands a self-starter mindset, relentless focus on problem-solving, and dedication to ensuring customers are protected, stable, and empowered via the Falcon platform. With a disclosed salary range of $70,000 - $110,000 USD per year (plus equity upside), it's an opportunity to join a mission-driven company certified as a Great Place to Work globally.

Key Responsibilities

As a Technical Account Manager, your days will be dynamic and customer-focused:

• Onboard new Mid-Market CrowdStrike Premium Support Customers, setting the foundation for long-term success.
• Partner with customers and account teams to define and deliver success criteria within the first 90 days.
• Lead projects for seamless new customer implementations, identifying process improvements along the way.
• Act as a fierce customer advocate, ensuring feedback reaches internal stakeholders for assessment and action.
• Engage across all organizational levels, from SOC frontlines to C-suite executives.
• Research technical issues promptly, delivering recommendations, action plans, and escalations when needed.
• Maintain resolution oversight for escalated cases, coordinating cross-functional teams.
• Leverage internal expertise, knowledge bases, and tools for optimal Falcon platform solutions.
• Contribute knowledge base content to capture learnings for reuse company-wide.
• Share best practices in team communications and identify renewal risks to drive remediation.

Qualifications & Requirements

To thrive in this role, bring the following essentials:

• Bachelor’s Degree or equivalent professional experience.
• Hands-on experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Outstanding customer service skills to build instant technical credibility.
• Superior written and verbal communication abilities.
• Proven technical problem-solving prowess.
• Collaborative spirit and up to 25% travel willingness.
• Unwavering commitment to customer success and self-education.

Preferred qualifications include a Bachelor’s in Computer Science, ITIL or PMP certifications, 3+ years in Customer Success/Project Management/Technical Account Management within SaaS, and deep Linux/Mac expertise. No matter your background, if you're ready to stop breaches with CrowdStrike, we want you.

Why These Skills Matter

In cybersecurity, where threats evolve daily, your Windows expertise and project leadership ensure smooth Falcon deployments. Communication bridges technical complexities to business value, while advocacy turns feedback into platform enhancements.

Benefits & Perks

CrowdStrike invests in your whole self with unmatched perks:

• Market-leading compensation, including equity awards for shared success.
• Comprehensive physical and mental wellness programs.
• Generous vacation, holidays, paid parental, and adoption leaves for recharge.
• Professional development for every employee, regardless of level.
• Employee Networks, geographic groups, and volunteer opportunities to build connections.
• Vibrant remote-first culture with world-class virtual amenities.

As an equal opportunity employer, we champion belonging, supporting veterans and those with disabilities through affirmative action.

Career Growth

At CrowdStrike, careers aren't linear—they're launched. This Technical Account Manager role is a springboard to senior customer success, solutions engineering, or leadership in our Premium Support organization. With ongoing training on the Falcon platform, certifications like ITIL/PMP, and exposure to cutting-edge AI security, you'll grow alongside a company redefining the industry. Our remote-first culture means global opportunities without relocation, backed by mentorship and clear paths to promotion.

Why Join CrowdStrike

Joining CrowdStrike means aligning with a mission that stops breaches before they start. Our Falcon platform's AI-native power protects millions, and you'll be at the heart of customer victories. Experience a premium, inclusive culture where innovation thrives, autonomy empowers, and every voice matters. Remote work flexibility lets you balance life while contributing to cybersecurity's future. With top-tier pay, equity, and perks, plus a commitment to diversity, CrowdStrike isn't just a job—it's a movement.

Role FAQs

Is this role fully remote?

Yes, #LI-Remote means you can work from anywhere in the United States, embracing our remote-first culture.

What salary can I expect?

Disclosed range is $70,000 - $110,000 USD yearly, with potential for 5-10% upside via performance, equity, and bonuses.

Do I need cybersecurity certifications?

While preferred (ITIL/PMP), equivalent experience in SaaS customer success suffices. Windows knowledge is key.

How much travel is involved?

Up to 25%, for customer engagements and team events.

What makes CrowdStrike's Falcon platform unique?

It's the only true cloud-native, AI-powered platform preventing breaches at machine speed across all vectors.