Customer Relations Centre Agent - Hungarian Market at Ford in Budapest

About Ford

Ford Motor Company has been a pioneer in the automotive industry for over a century, revolutionizing mobility and driving human progress through innovation. From the iconic Model T to today's electric vehicles and autonomous driving technologies, Ford continues to lead with a commitment to sustainability, quality, and customer-centric solutions. In Europe, Ford operates state-of-the-art facilities and customer support centers, including our Budapest location, where we serve diverse markets with excellence. As a global leader, Ford offers unparalleled opportunities for professionals passionate about making a difference in the world of transportation.

Role Overview

The Customer Relations Centre Agent for the Hungarian Market plays a vital role in Ford's customer experience ecosystem. Based in Budapest, Kozep-Magyarorszag, this position involves direct interaction with Hungarian customers, ensuring their queries, concerns, and feedback are handled with professionalism and care. You'll be the friendly voice of Ford, helping vehicle owners navigate services, warranties, and product information while upholding our brand's reputation for reliability and innovation. This full-time role is perfect for bilingual professionals with a knack for customer service in the fast-paced automotive sector.

Key Responsibilities

As a Customer Relations Centre Agent, your day-to-day duties will include:

• Answering inbound calls, emails, and chats from Hungarian customers regarding Ford vehicles, maintenance, and accessories.
• Diagnosing and resolving issues such as service appointments, warranty claims, and product complaints efficiently.
• Providing accurate information on Ford's product lineup, including electric and hybrid models tailored to the Hungarian market.
• Updating customer records in our advanced CRM systems to ensure seamless follow-up and personalized service.
• Collaborating with service centers, sales teams, and technical support for escalated cases.
• Analyzing customer feedback to contribute to continuous improvement in Ford's customer satisfaction scores.

Qualifications & Requirements

To succeed in this role, candidates should possess:

• Native or near-native fluency in Hungarian, with strong written and verbal skills.
• Proficiency in English for internal communications and training.
• At least 1-2 years of experience in customer service, call centers, or retail environments.
• Familiarity with automotive products or willingness to learn Ford's portfolio.
• Technical aptitude with tools like Microsoft Office, CRM software (e.g., Salesforce), and telephony systems.
• Excellent interpersonal skills, patience, and the ability to thrive in a target-driven environment.

No advanced degree is required, but a high school diploma or equivalent is essential. Ford values diverse backgrounds and provides comprehensive onboarding for all new hires.

Why These Skills Matter

In the competitive automotive industry, exceptional customer relations directly impact brand loyalty and sales. Your ability to communicate in Hungarian ensures authentic connections with local customers, setting Ford apart from competitors.

Benefits & Perks

Ford Motor Company invests in its people with a comprehensive benefits package designed for work-life balance and long-term success:

• Competitive salary estimated at $65,000-$95,000 USD annually, adjusted for local markets with performance bonuses.
• Full medical, dental, and vision coverage from day one.
• Generous paid vacation, sick leave, and parental leave policies.
• Retirement plans with employer matching contributions.
• Employee assistance programs for mental health and wellness.
• Discounts on Ford vehicles, parts, and services, plus exclusive access to company events.

Additionally, enjoy modern office facilities in Budapest with ergonomic setups, free parking, and public transport subsidies.

Career Growth

Ford is committed to your professional development. Starting as a Customer Relations Centre Agent, you can advance to roles like Team Lead, Customer Experience Specialist, or even transition into sales, marketing, or product management. We offer:

• Internal training programs on automotive technology and leadership.
• Mentorship from seasoned professionals.
• Global mobility opportunities within Ford's international network.
• Tuition reimbursement for further education.

Many of our agents have built rewarding careers spanning decades at Ford, with clear paths to promotion based on performance.

Why Join Us

Joining Ford means being part of a legacy of innovation while enjoying a supportive, inclusive culture. In Budapest, our Customer Relations Centre is a hub of energy, where your contributions directly enhance customer loyalty in the Hungarian market. With Ford's focus on electrification and smart mobility, you'll work on exciting projects that shape the future. Our premium work environment, combined with factual commitment to employee success, makes this the ideal launchpad for your career in automotive customer service.

Role FAQs

Is Hungarian fluency mandatory?

Yes, native or C2-level Hungarian is required to serve our market effectively.

What shifts are available?

Flexible shifts including evenings and weekends to cover peak customer times, with overtime pay.

Do I need automotive experience?

Preferred but not essential; full training on Ford products is provided.

How does Ford support work-life balance?

Through generous PTO, hybrid options where feasible, and wellness initiatives.

What's the application process?

Submit your resume online; selected candidates undergo a phone screen and interview.

Apply today and drive your career forward with Ford!