About PepsiCo

PepsiCo is a global leader in the food and beverage industry, bringing iconic brands like Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics to over 200 countries. In Mexico, these brands have been household staples for more than 116 years, consumed over a billion times daily worldwide. As one of the largest companies in its sector, PepsiCo fosters a culture of curiosity, innovation, and positive change. From leadership to frontline roles, employees collaborate to make the world better. PepsiCo welcomes diverse talent, emphasizing inclusivity regardless of background, identity, or orientation. Joining PepsiCo means daring to transform while building a rewarding career in a supportive environment.

Role Overview

The Customer Service Assoc Analyst position in San Nicolas de los Garza, Nuevo Leon, Mexico, is pivotal in managing client orders with a 100% focus on service excellence for assigned supply chains. This full-time role involves coordinating, planning, and administering client orders to meet billing targets and optimize inventory management, enhancing company cash flow. You'll play a key part in ensuring seamless demand fulfillment, from SAP processing to delivery tracking, while upholding PepsiCo's high service standards. Ideal for analytical professionals passionate about supply chain operations in the food and beverage sector.

Key Responsibilities

In this dynamic role, you'll drive operational efficiency through targeted actions:

• Secure demand income for each client (EDIS) and promptly request SAP appointments upon system entry.
• Monitor products in transit, allocation, and shortages until they reach the SMC (Supply Management Center).
• Achieve committed service KPIs, adhering strictly to PepsiCo's quality policies.
• Administer purchase orders accurately to support company billing plans.
• Ensure delivery fulfillment, implementing corrective measures for No Fill Rate issues like rejections or discrepancies.
• Deliver clear, precise demand reports and service breakdowns monthly.
• Maintain constant communication with service teams to manage active SKUs, including key changes, discontinuations, and price updates.
• Optimize flows across warehouses and plants for uninterrupted operations.

Qualifications & Requirements

PepsiCo seeks candidates with a completed Engineering or Bachelor's degree in Industrial Engineering or a related field. Key traits include strong negotiation skills and proficiency in PepsiCo's nine core competencies:

• Toma de decisiones (Decision Making)
• Innovación (Innovation)
• Orientación a Resultados (Results Orientation)
• Crear Cultura Incluyente (Creating an Inclusive Culture)
• Desarrollo de Talento (Talent Development)
• Motivar e inspirar a otros (Motivating and Inspiring Others)
• Colaborar e influir (Collaborating and Influencing)
• Actuar con Integridad (Acting with Integrity)
• Inspirar confianza (Inspiring Trust)

Even if you don't meet 100% of requirements, PepsiCo encourages applications from qualified, diverse candidates committed to excellence.

Benefits & Perks

PepsiCo invests in your holistic well-being with comprehensive perks:

• Extensive learning opportunities via digital platforms and self-learning programs.
• Leadership development tailored to your skills, plus specialized role training from internal and external providers.
• Recognition for tenure, behaviors, leadership, and life milestones.
• Financial wellness initiatives to support life-stage goals.
• Flexible work arrangements balancing personal and professional life.
• Family-focused benefits like wellness hotlines, exclusive discounts, child scholarships, and life event assistance.

These perks underscore PepsiCo's commitment to an equitable, inclusive workplace valuing diversity in gender, race, orientation, religion, nationality, age, and disability.

Career Growth

At PepsiCo, career progression is a priority. Access daily development through structured programs, skill-building platforms, and experiential learning. Advance from analyst roles to leadership positions with mentorship, training, and performance recognition. PepsiCo's global footprint offers mobility across functions like supply chain, sales, and operations, empowering you to grow while impacting iconic brands.

Why Join Us

Choose PepsiCo for a premium career in Mexico's vibrant food and beverage market. Work with world-class brands, collaborate in a diverse team, and contribute to transformative initiatives. Enjoy competitive estimated salary (MXN 65,000 - 95,000 yearly), work-life flexibility, and a culture that celebrates success. In San Nicolas de los Garza, you'll be at the heart of PepsiCo's Mexican operations, driving service innovation and customer satisfaction.

Role FAQs

What is the work location?

San Nicolas de los Garza, Nuevo Leon, Mexico – a strategic hub for PepsiCo's supply chain.

Is this a full-time position?

Yes, full-time employment with flexible options.

What salary can I expect?

Estimated MXN 65,000 - 95,000 annually, based on market rates for similar roles in Mexico's food and beverage sector.

Do I need perfect qualifications to apply?

No – PepsiCo encourages applications if you meet most criteria and embody our competencies.

What benefits stand out?

Learning programs, family support, financial wellness, and inclusive culture top the list.

Ready to transform with PepsiCo? Apply today and unleash your potential.