Customer Service Associate with German at PepsiCo in Kraków, Malopolskie

About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Lay's, Gatorade, Doritos, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $86 billion. In Poland, PepsiCo has a strong presence, with operations focused on innovation, sustainability, and delivering consumer-favorite products. As a Customer Service Associate with German in Kraków, you'll join a dynamic team supporting the Cluster Supply Chain, contributing to PepsiCo's mission of creating smiles with every sip and bite while advancing sustainable business practices.

Role Overview

The Customer Service Associate with German role in Kraków, Malopolskie, Poland, is pivotal in supporting PepsiCo's Cluster Supply Chain team. This full-time position involves general customer service administration, order management, and order fulfillment execution. You'll handle field supply chain communications with diverse customers, coordinate tasks at national and state levels, and support supply chain training programs. Collaboration across departments is key to resolving issues and implementing business actions, ensuring seamless operations in the fast-paced food and beverage sector.

Key Responsibilities

Order Management & Fulfillment

Core duties include capturing standard and promotion orders (excluding validation) from sales teams and entering them into the system. You'll process order changes, check pricing, and optimize logistics by combining shipments and creating filler orders for full truckload (FTL) deliveries when needed. Conducting credit checks, unblocking orders, and proactive out-of-stock communications are essential to maintain customer satisfaction.

Stock & Delivery Coordination

Perform stock checks to confirm product availability, align on operational Available-to-Promise (ATP) with supply planning, and create final delivery details. Follow up with third-party logistics (3PL) providers on order status, close unconfirmed or undelivered orders, and manage returns by creating return deliveries and coordinating pickups with warehouses and 3PL.

Customer & Issue Resolution

Proactively contact customers to resolve complex requirements efficiently. Coordinate between call centers and departments via phone, Zoom, email, or in-person meetings. Align on issue resolution, especially for large quantity errors, health issues, or damages, ensuring optimal solutions that align with business goals.

Qualifications & Requirements

To succeed in this role, candidates need a university degree and proficiency in both English and German, as you'll communicate with DACH BU Supply Chain teams. Previous exposure to customer order management is a plus, with a minimum of 1 year of experience demonstrating strong stakeholder management and alignment to external customer needs. Excellent analytical and numerical skills, superior communication and interpersonal abilities, and advanced knowledge of Excel and the MS Office package are mandatory. You must be results-oriented, capable of juggling multiple projects under tight deadlines.

Benefits & Perks

PepsiCo offers a competitive salary package, with initial remuneration levels disclosed transparently during interviews for informed negotiations. Beyond pay, enjoy a supportive work environment in Kraków's vibrant tech and business hub. Benefits include professional development opportunities, such as supporting GBS service improvements and supply chain training. Build winning relationships with key stakeholders across Cluster Supply Chain and DACH teams, embedding yourself in a global network. PepsiCo emphasizes work-life balance, with flexible coordination tools like Zoom and email, plus a culture of innovation and sustainability.

Career Growth

This role is a launchpad for career advancement at PepsiCo. Gain hands-on experience in supply chain operations, customer service excellence, and cross-functional collaboration. High performers can progress to senior customer service leads, supply chain coordinators, or broader GBS roles. PepsiCo invests in employee development through training programs, mentorship, and internal mobility across Europe and globally. With your German and English skills, you'll have unique access to DACH market opportunities, positioning you for leadership in international supply chain management.

Why Join Us

Join PepsiCo in Kraków to be part of a premium, purpose-driven organization committed to sustainable growth and consumer delight. Work on impactful projects that optimize supply chains for iconic brands, collaborate with diverse teams, and contribute to business actions that drive efficiency. Kraków offers a thriving location with modern facilities, cultural richness, and proximity to major European hubs. PepsiCo's inclusive culture values results, relationships, and innovation, making it the ideal place for ambitious professionals in the food and beverage industry.

Role FAQs

What languages are required?

Proficiency in English and German is essential for communications with Cluster Supply Chain and DACH BU teams.

Is prior experience mandatory?

Minimum 1 year in customer order management is required; previous exposure to similar roles is a plus.

What is the salary range?

Estimated at 65,000 - 95,000 PLN yearly, with exact details provided during interviews for transparency.

What tools will I use?

Strong Excel and MS Office skills are mandatory; you'll work with supply chain systems, 3PL portals, and communication tools like Zoom and email.

How does this role support career growth?

Develop stakeholder relationships, support GBS initiatives, and gain supply chain expertise for advancement opportunities.