About PepsiCo

PepsiCo is a global leader in the food and beverage industry, renowned for its portfolio of iconic brands that bring joy to millions worldwide. In Australia and New Zealand, PepsiCo proudly offers favourites like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ. Recognised as a Top Employer in Australia and New Zealand for four consecutive years, PepsiCo holds Family Friendly Certification and is a proud member of the Australian Disability Network. The company is committed to sustainability through initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. PepsiCo's Pep+ (PepsiCo Positive) strategy empowers employees to drive innovation and positive change for careers, families, communities, and the planet.

Role Overview

The Customer Service Coordinator role at PepsiCo in Chatswood, New South Wales, is pivotal in ensuring seamless order fulfilment, exceptional customer satisfaction, and strong operational relationships. This full-time position supports PepsiCo's mission to 'Dare for Better' by keeping orders flowing, customers happy, and partnerships thriving. As a key player in the supply chain, you'll contribute to service excellence that builds trust and drives business success in the dynamic FMCG sector.

Key Responsibilities

In this role, you'll be at the heart of customer operations, managing end-to-end processes with precision and professionalism. Key responsibilities include:

• Managing daily and ad-hoc customer orders to maximise fulfilment and service levels.
• Handling customer enquiries and issues with speed, accuracy, and a customer-first approach.
• Collaborating closely with Distribution, Transport, and Inventory teams to ensure smooth, efficient operations.
• Building and nurturing strong relationships with Account Managers to elevate the overall customer experience.
• Coordinating Customer DC bookings and submitting grids to Transport teams for timely execution.

These tasks demand a proactive mindset and the ability to thrive in a fast-paced environment while maintaining high standards of service.

Qualifications & Requirements

PepsiCo seeks a customer-focused professional who excels in communication and teamwork. Ideal candidates will demonstrate:

• Strong written and verbal communication skills.
• Fast and accurate data entry capabilities.
• Ability to remain calm under pressure and meet deadlines reliably.
• A professional, personable, and polite demeanour with initiative and collaborative spirit.
• Proficiency in SAP and MS Office (desirable).
• Experience in Manufacturing, Distribution, or FMCG environments (desirable).
• Customer Service training or certifications (desirable).

No specific degree is required, but a passion for customer service in a team-oriented setting is essential. PepsiCo values diversity and offers reasonable adjustments throughout the hiring process, including application, interviews, skills evaluations, online assessments, and background checks.

Benefits & Perks

PepsiCo offers a competitive and comprehensive benefits package designed to support your well-being and professional growth:

• 5% annual bonus based on performance.
• Generous leave options, including wellness leave, birthday leave, volunteer leave, 20 weeks parental leave for both primary and secondary carers, and additional leave purchase/cash-out options.
• Lease Plan for flexible vehicle solutions.
• Health & Wellness programs featuring discounted private health insurance, financial coaching, counselling sessions, flu vaccinations, and skin checks.
• Professional development programs and global career opportunities within PepsiCo's expansive network.

These perks reflect PepsiCo's commitment to employee recognition and work-life balance.

Career Growth

At PepsiCo, career progression is a core value. This Customer Service Coordinator role serves as a launchpad for advancement in supply chain, customer operations, or broader FMCG management. With professional development programs, global mobility options, and a culture that fosters innovation, you'll have the tools to grow. PepsiCo's track record as a Top Employer underscores its investment in talent, empowering you to Dare for Better and shape your future.

Why Join Us

Joining PepsiCo means becoming part of a purpose-driven organisation that prioritises sustainability, inclusivity, and impact. Work with world-trusted brands, collaborate in an open team environment in Chatswood, and contribute to initiatives like Pep+ that make a real difference. Enjoy a supportive culture, competitive rewards, and the chance to build lasting relationships while advancing your career in Australia's vibrant food and beverage industry. PepsiCo isn't just a job—it's a platform for positive change.

Role FAQs

What is the hiring process for this role?

Submit your application, followed by interview(s), skills evaluation, online assessment, and background checks. Contact us for reasonable adjustments.

Is experience in FMCG required?

Desirable but not mandatory; strong customer service skills are key.

What salary can I expect?

Estimated AUD 65,000 - 95,000 yearly, plus bonus and benefits (based on market rates).

Is this a full-time role?

Yes, full-time position in Chatswood, NSW.

How does PepsiCo support sustainability?

Through EV chargers, net-zero initiatives, and Pep+ strategy for a better planet.