About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Gatorade, Lay's, and SodaStream. Since acquiring SodaStream in 2018, PepsiCo has expanded its commitment to innovative, sustainable hydration solutions. SodaStream, the global leader in sparkling water makers, empowers consumers to create fresh sparkling water at home, reducing plastic waste and promoting healthier lifestyles. With operations in over 100 countries and more than 3,000 employees worldwide, PepsiCo fosters a culture of innovation, inclusivity, and excellence. The Breda office in the Netherlands serves as a hub for the EU North team, supporting markets across Benelux and the Nordics.

Role Overview

The Customer Service Coordinator role at SodaStream Breda is a pivotal position within PepsiCo's EU North Customer Service team. Reporting to the EU North Customer Service Manager, this full-time role focuses on delivering exceptional service to customers in the Benelux markets (Netherlands, Belgium, Luxembourg) while providing support to Nordic countries (Sweden, Norway, Denmark, Finland). Ideal for passionate individuals who thrive in a fast-paced, energetic environment, this position combines administrative expertise with opportunities to innovate processes and contribute to a vibrant team culture. Join a global brand that's revolutionizing the beverage industry with eco-friendly, fun products enjoyed by millions annually.

Key Responsibilities

As a Customer Service Coordinator, you'll play a hands-on role in ensuring seamless customer experiences. Core duties include managing order entries, handling customer queries, processing returns and claims efficiently. You'll provide top-tier service through email communications, resolving issues promptly to uphold SodaStream's reputation for excellence. Additionally, you'll develop and improve operational processes, streamlining workflows to enhance team productivity. Beyond technical tasks, you'll foster a positive team spirit, collaborating with colleagues across multiple nationalities to maintain our unique, fun work environment. Other administrative responsibilities will arise as needed, offering variety and growth potential in this dynamic role.

Daily Impact

Every day, you'll directly influence customer satisfaction for a brand that delivers 1.5 billion liters of carbonated beverages yearly, making a tangible difference in people's lives through sustainable products.

Qualifications & Requirements

To succeed, candidates must be fluent in spoken and written Dutch, with a good command of English for effective communication. Experience with case management systems like NetSuite or Zendesk is a plus, though eagerness to learn is essential. We're seeking motivated, energetic professionals with a positive attitude, strong customer orientation, and proactive mindset. You should enjoy fast-paced settings where initiatives are encouraged, and speaking up drives improvement. No prior industry experience required—your passion for service and adaptability will set you apart in this collaborative team.

Benefits & Perks

PepsiCo SodaStream offers more than a job; it's a chance to join a revolutionary brand. Enjoy full-time employment with standard Monday-to-Friday office hours in modern Breda facilities. Benefit from working with a diverse, fun EU North team representing multiple nationalities. Personalize your role in a passionate organization, gaining exposure to global operations. PepsiCo provides competitive compensation, professional development, and wellness initiatives aligned with our health-focused products. Plus, contribute to an environmentally friendly mission that reduces single-use plastics worldwide.

Career Growth

PepsiCo invests in talent, offering clear paths for advancement within SodaStream and the broader PepsiCo network. Start as a Coordinator and grow into supervisory roles, process optimization specialists, or cross-functional positions across EU markets. Access training on advanced systems, leadership programs, and international opportunities. Our culture rewards initiative, making this an ideal launchpad for long-term careers in customer service, operations, or beyond in the food and beverage sector.

Why Join Us

Be part of PepsiCo's SodaStream, where innovation meets impact. Work in Breda, a vibrant city in North Brabant, Netherlands, with excellent connectivity and quality of life. Represent a strong global brand that's fun, sustainable, and customer-centric. Our energetic team values your contributions, offering a supportive environment to thrive. With PepsiCo's backing, enjoy stability, resources, and the excitement of a growing division. If you're curious, proactive, and service-driven, this is your opportunity to make a mark.

Role FAQs

What languages are required?

Fluent Dutch and good English proficiency are mandatory.

Is experience in customer service systems necessary?

It's a plus, but we're open to quick learners.

What markets does this role support?

Primarily Benelux, with support for Nordics.

Is this a remote position?

No, it's office-based in Breda, full-time.

How does PepsiCo support career development?

Through training, mentorship, and internal mobility programs.